Mark Roberts

Mark Roberts Email and Phone Number

Head of Business Analysis for Customer Technology @ M&g PLC
London, GB
Mark Roberts's Location
London, England, United Kingdom, United Kingdom
Mark Roberts's Contact Details

Mark Roberts personal email

n/a
About Mark Roberts

Senior IT Leader with significant expertise in Business Analysis, QA Testing and Financial Services. Heading up teams of 60+ people working on multiple high-profile digital projects, delivering agile change and providing business as usual support. Experienced in designing strategy for large projects and migrations (including full model office). ISTQB qualified to advanced level. Excellent interpersonal skills with the ability to build relationships quickly and easily with colleagues, support team members and suppliers. Successfully integrated internal and outsourced teams ensuring minimal impact whilst maintaining motivation and results. Special interest in coaching and mentoring, with a genuine passion for people development.Key skills• Agile methodologies• Qualified Scrum Master• Expert in QA / Business Analysis • Outsourcing of teams• People development• Stakeholder management• Management of global teams• Process improvement• Transitioning data from legacy systems

Mark Roberts's Current Company Details
M&g PLC

M&G Plc

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Head of Business Analysis for Customer Technology
London, GB
Mark Roberts Work Experience Details
  • M&G Plc
    Head Of Business Analysis For Customer Technology
    M&G Plc
    London, Gb
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  • M&G Plc
    Head Of Business Analysis For Life & Wealth Technology
    M&G Plc Jun 2020 - Present
    London, England, Gb
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  • M&G Plc
    Head Of Data (Community & People) Paternity Cover
    M&G Plc Nov 2023 - May 2024
    London, England, Gb
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  • M&G Plc
    Senior Delivery Lead / Application Maintenance Squad Leader
    M&G Plc May 2019 - Jun 2020
    London, England, Gb
    • Managed a global team of engineers and QA’s delivering application support to a number of business-critical MS applications (Team is based across UK, Frankfurt and Mumbai)• Salesforce with surrounding technologies and plug-ins, Access and third-party proprietary applications• Where appropriate ran with agile principles.• Ran proof of concept with external partner for robo-advice.
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  • Prudential Plc
    Head Of Qa / Testing
    Prudential Plc May 2018 - May 2019
    Central, Hk
    • Managed and led a QA team in an agile and traditional framework as Chapter Lead• Ran both manual and automated testing. Challenged squads on good QA practice, including rolling up sleeves when required• Coached the QAs into an agile way of working• Transitioned data on legacy systems to Confluence and JIRA • Worked with external suppliers and outsourced testing providers, integrating them with internal teams• Worked with business stakeholders to understand business requirements, and then liaised with technical experts to ensure all parties worked effectively together • Performed line management responsibilities and coached/mentored individuals
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  • Prudential Plc
    Operations & Systems Support Senior Manager
    Prudential Plc Sep 2009 - May 2018
    Central, Hk
    • Ran a team of 19 staff - dealt with all line management and personal development requirements, the work was a combination of business as usual, project work and minor changes for M&G International• Controlled costs and risks, improved processes and maintained delivery• Responsibilities included functional and acceptance testing, VBA development with MS Access, oversight of mailings and operational output, standing data, retained operations work and trailer fee rebate administration• Worked with, and oversaw suppliers. • Headed up testing projects, ran functional oversight, supplier oversight and model office, and sat on project boards
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Mark Roberts Skills

Vba Test Management System Testing Test Planning Usability Testing User Acceptance Testing Ms Access Staff Management Outsourcing Management Operations Management Access Change Management Asset Management Outsourcing Software Documentation Testing Business Analysis Requirements Analysis Model Office Testing Financial Services Stakeholder Management Project Delivery

Frequently Asked Questions about Mark Roberts

What company does Mark Roberts work for?

Mark Roberts works for M&g Plc

What is Mark Roberts's role at the current company?

Mark Roberts's current role is Head of Business Analysis for Customer Technology.

What is Mark Roberts's email address?

Mark Roberts's email address is ma****@****d.co.uk

What skills is Mark Roberts known for?

Mark Roberts has skills like Vba, Test Management, System Testing, Test Planning, Usability Testing, User Acceptance Testing, Ms Access, Staff Management, Outsourcing Management, Operations Management, Access, Change Management.

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