Mark Rainforth Email & Phone Number

San Jose, Ca

(Contract with TotalMed Staffing)• Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.• Makes 100+ DAILY Outbound calls to Members for HIF-MIT Questionnaire project.• Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.Transportation Specialist• The Transportation Specialist is responsible for arranging covered transportation services to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives• On a daily basis, receive, review and arrange member requests for transportation • Appropriately handle member and provider transportation requests/inquiries through channels such as telephone, voicemail, email, fax, walk-in, etc. in accordance with Call Center established procedures.

Morgan Hill, Ca

All Sensors Corporation, Morgan Hill, CA All Sensors is an OEM Manufacture of pressure sensors. All Sensors specializes in pressure sensor product development with emphasis on low pressure sensors for medical and industrial applications. Inside Sales and Customer Service • Acting as the liaison between customers and All Sensors to address customers' concerns and requests.• Creating customer accounts and maintaining customer records.• Supports multiple sales managers and all accounts.• Route qualified opportunities to the appropriate sales managers for further development and closure.• Entering and maintaining purchase orders and sales orders.• Maintaining the delivery schedule of products by coordinating with Production and Shipping department.• Creating and distributing various reports to ensure on-time deliveries.• Acquiring all necessary information for return materials and providing status updates on a regular basis to customers.• Distributing potential new business/project opportunities to appropriate departments.• Responding to emails/calls and following up on requested and required information.

Sunnyvale, Ca

• Responsible for acting as a liaison between customers and the Company.• Responds to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service.• Processes customer orders received by telephone, face-to-face, fax, or e-mail. Coordinates orders with factories, warehouses, shippers, and contractor/job sites to determine delivery dates. Determines and facilitates appropriate shipping options.• Manages telephone calls professionally, efficiently and effectively with good communication skills.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in MRP system.• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.• Collaborates with other departments, including Sales, Material Planning, etc. to ensure that customer needs are met. Refers unresolved customer issues to designated departments for further investigation.• Develops sales opportunities by researching and identifying potential accounts; solicits new accounts.• Effectively presents and discusses the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.

San Jose, Ca

• Initiate the customer, explain recall process and identify point of contact at the customer site. • Create Master ticket in the HEAT Call Logging system. • Continuous documentation of all activities throughout the device recall.• Work with local sales team, contract marketing and others to arrange for loaners if necessary. • Coordinate shipments and returns for the customer. • Track progress of assigned accounts.

San Jose, Ca

•Receives telephone and email requests for price quotations, purchase orders, order changes, adjustments, and cancellations.•Able to read Fab drawings and Gerber data; strong familiarity with CAMtastic.•Achieves and maintains rapport with customers and works to give them the best possible service.•Works closely with Production Manager regarding deliveries of scheduled shipments.•Handles the needs of Sales Representatives and customers.•Makes price quotations immediately by phone or email. Prepares forms for price quotations and lead times with customers.•Successfully able to prioritize and work in a multi-tasking environment with attention to detail.*Monitors production schedules and expedites jobs through production areas.•RMA Discrepancy Resolution

Milpitas, Ca

•Responsible for customer satisfaction and Customer Satisfaction Index (CSI) collection and reviews and corrective actions.•Coordinate and track all activities, including planning and reporting order management.•Reviews status reports prepared by team personnel and modifies schedules or plans as required.•Participates in Profit and Loss (P&L) analysis; responsible for tracking relevant metrics and drive action items based on results.•Lead project teams with members of production, purchasing and engineering to define objectives.•Directed product flow to meet ship schedules and monitored MRP, manufacturing planning, documentation, inventory control and test schedules.

Santa Clara, Ca

• Purchased semiconductor equipment and expedited supplier orders.• Maintained inventory levels to avoid shortages of critical parts or costly production downtime.• Conducted monthly cycle and weekly zone inventory counts.