Mark is an accomplished, adaptable and results driven professional with extensive experience of the hospitality industry. I am enthusiastic and self motivated, with a high attention to detail. I pride myself on my interpersonal skills and emotional intelligence; building genuine relationships with meaningful interaction was at the core of my 10+ years managing my own pub businesses. I have built excellent relationships withing the industry from national brewers and wholesalers to micro and craft brewers. I understand the barriers and engagers on both sides of the business model. My values of honesty, transparency and integrity align with the strategic direction of my work and remain at the core of everything I do.In addition to my vast licensed trade experience, I have embarked upon my own residential property investments/developments. Ranging from light to heavy refurbishment. Building up a small buy to let portfolio.During my early career, I have held positions within social housing and investment management. Both were perfectly suited to my analytical and customer service skills.I'm now seeking a new position within the licensed trade industry, where my passion lies and my skills compliment. I'm open minded to opportunities where I can deliver against a companies growth objectives and support improvements within the business.
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Account ManagerLwc DrinksPenwortham, Gb -
Business Development ManagerReset Drinks Ltd Sep 2024 - PresentBusiness Development Manager for Reset Drinks LTD. Authorised UK distribution partners for Gaffel Kölsch. The top fermented speciality beer from the Cathedral city of Cologne. Craft & cask beer wholesale specialists. -
Property DeveloperSelf-Employed May 2018 - Sep 2024Alongside my pub business I have undertaken 5 residential property renovation/investment projects ranging from light to heavy refurbishment. Deploying various strategies such as buy to rent and sell for profit. Strong rental yields and good profit margins on resale have been achieved.Due to the challenges of the COVID 19 Pandemic, I made the tough decision to seek an alternative use for The Soldier Dick, given the capital invested in the business I sought an alternative use of the site to residential property. This process involved sourcing a reputable local architect with proven experience of pub conversion. We worked closely to find the most sympathetic but financially viable outcome for the site. Following this, an application was submitted to High Peak Borough Council. I was required to provide extensive marketing and financial analysis to support the application and in August 2023, delivered a presentation to High Peak Borough Council’s development control committee who voted unanimously in support of my application.Since planning was approved, I have engaged with multiple stakeholders ranging from local builders, estate agents, solicitors and financial advisors to proceed with a partial sale to a private buyer. The remaining site is now funded and under construction.
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Business OwnerHigh Peak Country Inns Oct 2015 - Nov 2022Furness Vale, England, United Kingdom• Motivate, train and lead a team of staff in delivering excellent customer service. Identify areas of improvement through regular meetings individually and as a group. Undertaking individual performance reviews, recruiting new team members, producing contracts of employment/offers of employment. Ensuring compliance with TUPE and employment law guidelines.• Procure contracts for the supply of all goods and services for the business, build robust and financially rewarding relationships with stakeholders ensuring competitive pricing and quality service standards. Undertake periodic reviews on products, contracts and service standards with stakeholders.• Ensure the business meets its compliance obligations in respect of Fire Safety and Environmental Health regulations. Undertake fire safety risk assessments, periodic inspection/testing and ensuring remedial action is applied where necessary. Comply with all aspects of food safety, overseeing a kitchen team to ensure all logs/records are in order.• General administration work to include daily till/cash reconciliations and banking.• Use of Sage accounting software to process all journal ledger entries from input through to the production of vat returns, machine games duty returns, PAYE, and pensions.• Management stock levels and product quality from quality control, ordering, product review and rotation, promotions, and new product lines. Securing competitive pricing from the wholesale marketplace for all products.• Perform periodic stock reconciliations, identifying any potential discrepancies through variance reporting. Monitoring product controls to ensure perfect service with minimal waste.• Undertake regular evaluation of the business, identify areas of weakness and opportunities for growth and implement strategic plans to enhance profitability and sustainability whilst maintaining or improving customer experience.
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Associate Sales DirectorGa Select Nov 2017 - Mar 2018Ashby-De-La-Zouch, England, United KingdomOn a self-employed, commission basis, I joined the company in seeking to act as agents in the sale and leasing of commercial licensed premises. Obtaining leads personally, drafting sales particulars and performing business valuations in accordance with RICS red book valuation guidelines. Working alongside the business owner, with back-office support -
Business OwnerStar & Garter Jun 2013 - Aug 2015Wigston, England, United Kingdom• Manage a small team of staff in delivering excellent customer service. Identify areas of improvement through regular meetings individually and as a group. Undertaking individual performance reviews, recruiting new team members, producing contracts of employment/offers of employment. Ensuring compliance with TUPE and employment law guidelines.• Procure contracts for the supply of all goods and services for the business, build robust and financially rewarding relationships with stakeholders ensuring competitive pricing and quality service standards. Undertake periodic reviews on products, contracts and service standards with stakeholders.• Ensure the business meets its compliance obligations in respect of Fire Safety and Environmental Health regulations. Undertake fire safety risk assessments, periodic inspection/testing and ensuring remedial action is applied where necessary. Comply with all aspects of food safety, overseeing a kitchen team to ensure all logs/records are in order.• General administration work to include daily till/cash reconciliations and banking.• Undertake regular evaluation of the business, identify areas of weakness and opportunities for growth and implement strategic plans to enhance profitability and sustainability whilst maintaining or improving customer experience.• Managing all aspects of stock from product quality to order volumes and rotation, promotions, and new product lines.• Conducted general administrative tasks, such as, quarterly VAT returns, profit and loss forecasting, budget control and contract management.
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Leasehold & Service Charge OfficerMetropolitan Housing Trust Limited Nov 2012 - Jun 2013Nottingham, England, United Kingdom -
Business OwnerThe White Hart Feb 2012 - Nov 2012West Hallam, England, United Kingdom
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Business OwnerThe Bulls Head Aug 2010 - Feb 2012Congleton, England, United Kingdom
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Client Services RepresentativeNorthern Trust (Guernsey) Ltd Nov 2007 - Jul 2010Guernsey -
Financial Operations AdministratorSpecsavers Apr 2006 - Nov 2007Guernsey -
Motor Vehicle UnderwriterInsurance Corporation Of The Channel Islands Nov 2005 - Apr 2006Guernsey
Frequently Asked Questions about Mark Ramsden
What company does Mark Ramsden work for?
Mark Ramsden works for Lwc Drinks
What is Mark Ramsden's role at the current company?
Mark Ramsden's current role is Account Manager.
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Mark Ramsden
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