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I am a results-driven, customer focused and transformational Professional Services Leader with progressive experience in developing, managing and implementing enterprise wide integrated software applications solutions and providing professional and technical consulting services. I have been involved with the management, design, development, deployment and implementations of advanced, large-scale software applications utilizing distributed architectures and enterprise application integration techniques, formalized methodology and tool sets. I have experience in all facets of the development life cycle. I also have experience in technical architecture design including data center facilities build outs and networking.I have extensive project and consulting experience in various industries such as Financial Services, Public Sector, Manufacturing, Healthcare, Consumer Business and Transportation Management | Supply Chain. I have successfully served in my career as a Software Engineer, Application Architect, Technical Architect, Technical Quality Assurance, Project Manager, Engagement Manager, Account Manager, Product Management, Chief Information | Technical Officer, Executive Sponsor and Vice President of Project Management Office | Solution Delivery/Strategic Accounts for numerous large scale multi-million dollar projects throughout my career. In addition, I have extensive experience in all facets of management consulting including risk mitigation, resource staffing, sales, budgeting, reporting and quality assurance.A List of core competencies includes:• Strong Technical Knowledge• Development/Implementation Methodologies including Agile / Scrum / Kanban • Business Development• Customer Success Leader• Project Management Office• Project and Program Management• Large Complex Projects• Cross Functional Teams• Business Transformation• Escalation Management• Management Consulting• Change Management• Risk Mitigation • Sales • Profit & Loss• Enterprise Software• Supply Chain | Transportation Management
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Customer Engagement ManagerSkybitzCharlotte, Nc, Us
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Founder/Chief Executive OfficerMdr Strategic Consulting Llc Dec 2019 - PresentIndependent consulting services ranging from Project Management , Project/Program Management Office and Management Consulting professional services.
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Project ManagementPcmi Mar 2024 - Sep 2024Park Ridge, Illinois, UsLed the implementation of PCMI's solutions for strategic accounts, ensuring successful post go-live activities. Managed multi-million-dollar accounts and contributed to the Project Management Office by implementing standards and tools to enhance quality and customer satisfaction.• Streamlined project processes and decreased costs• Collaborated with cross-functional teams to enhance project efficiency• Achieved high customer satisfaction through successful project management -
Vice President Of Professional ServicesNascent Technology, Llc Apr 2020 - Mar 2023Charlotte, North Carolina, UsResponsibility to lead all client implementation service delivery in providing management, oversight of Project Management Office, the implementation projects, project managers and staffing including project assignments, capacity planning, and project profitability.Also responsible for managing client relationships and NASCENT's Support Operations Center (SOC) resources, ensuring customer satisfaction across all customer accounts as well as adherence to NASCENT policies and procedures. In addition, this position is the escalation point for customers, if necessary, due to project concerns not addressed by the client relationship manager and/or SOC. -
Vice President Of Professional Services - Strategic AccountsTrimble Transportation 2014 - 2019Minnetonka, Minnesota, UsIn this role, I provided governance, leadership, oversight and P&L responsibilities to the development and the solution delivery to all Trimble Transportation and partner solutions throughout the life cycle of all strategic accounts. This includes blueprinting, gap analysis, mapping, prototypes, design, configuration, validation, end user training, go-lives, and post production support that includes continuous improvement and business process audits/reviews. I coordinated and oversaw activities related to Project Management, Senior Transportation Consultants, Solution Architect, Business Analyst, Implementation Consultants, Development and Quality Assurance Engineers. Create, execute, direct and made continuous improvements to the Project Management Office, Implementation, Development and Support of various solutions and delivery, leading to a more consistent, predicable outcome that had a direct positive impact to quality, time to market, revenue, cost, and customer satisfaction. -
Vice President Of Professional Services - Project Management Office/Solution DeliveryTrimble Transportation 2010 - 2014Minnetonka, Minnesota, UsAs the VP of Project Management Office/Solution Delivery, I contributed to the operation of a research project, project documentation, standards, best practices and coordinates and disseminates information in support of the project management of four distinct industry verticals. The principal responsibilities included knowledge management, research support, project coordination, monitoring and evaluation, communications and network development, and liaison with key internal and external stake holders. Overall responsibility of solution delivery and customer satisfaction associate to TTE’s Strategic Accounts.Create, execute, direct and made continuous improvements to the Project Management Office, Implementation, Development and Support of various solutions and delivery, leading to a more consistent, predicable outcome that had a direct positive impact to quality, time to market, revenue, cost, and customer satisfaction
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Director Of Implementation And Consulting ServicesTrimble Transportation 2003 - 2010Minnetonka, Minnesota, UsDirector of Process Improvement: I was responsible for continually reviewing TTE’s processes and recommending improvements to these processes that had a direct effect to quality, time to market, cost and customer satisfaction. Create, execute, direct and made continues improvements to the Project Management Office, Implementation, Development and Support of various solutions and delivery, leading to a more consistent, predicable outcome that had a direct positive impact to quality, time to market, revenue, cost, and customer satisfactionInternational Product Manager: Ensure the proper quality for implementation of TTE’s software solutions outside of North America through a distributor network. The primary responsibility of this position is to provide tactical leadership to the distributor network to create excitement in the end user community for TTE’s solutions. This will be accomplished by developing long-term relationships with quality service providers in the region. Additional responsibilities include but are not limited to facilitating cross functional project teams to determine solution feasibility and implementation, create reporting and communication process, and develop and implement a distributor training and quality improvement process. I was also responsible for determining the direction of the International solution offerings.Project Management/Consulting: I was responsible for the overall Project Management/Consulting of TTE’s vital strategic Customers.
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Chief Information/Technical OfficerValuamerica 2002 - 2002ValuAmerica is a leader in the mortgage lending industry providing real estate information consulting services and a state of the art commercial Web based and Client/Server application that provides support for the automation of residential real estate appraisal, title, flood, documentation and closing services.Responsibilities included:Establishes and directs the strategic short and long term goals for the information technology policies, procedures and standards for ValuAmerica and the commercial software packageDetermines and directs the short and long-term systems, application, tools and software needs as well as the hardware acquisitions to accomplish the ValuAmerica’s business objectives for ValuAmerica and the commercial software packageResponsible for the day-to-day tasks of the information technology staff including ValuAmerica employees and sub-contractors. This includes, but is not limited to, the maintenance, customization, enhancements, support of the help desk and issue resolutionDirects all implementation of the commercial software package for all new and existing client engagements, which includes both software and hardwareInvolvement in the marketing and sales of the commercial software package including sales presentation, packaging and oral presentations and demonstrations
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Senior ManagerDeloitte 1995 - 2002Worldwide, OoIn addition to serving as a Line Senior Manager on various projects simultaneously, I served on the senior leadership team for Deloitte Consulting’s Technical Competency. The senior leadership team was responsible for the staff’s project allocation and training needs, management and continually growing the service line practice. I also served as the Deloitte Consulting North America’s Central Region lead for the middleware (Enterprise Application Integration (EAI)) competency practice, which was called Enterprise Connection Services.As the Engagement Manager, I was responsible for the project’s overall client and contract management, including project quality, project resources, project time frames, and client relationships.As Application Architect Manager for the Deloitte Consulting’s Development Center Technology services (TSG), I managed the design and implementation of the application architecture. I was also responsible for defining the specifications for reusable objects. As a member of TSG, I had been managing and participating in the TSG’s Application Development and Testing Center (ADTC). ADTC had been providing state-of-the-art technologies for Deloitte Consulting. This includes providing standards and guidelines for GUI design and development as well as the other deliverables of the software development.
Mark Ratkiewicz Skills
Mark Ratkiewicz Education Details
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Robert Morris UniversityBusiness Administration – Management Information Systems
Frequently Asked Questions about Mark Ratkiewicz
What company does Mark Ratkiewicz work for?
Mark Ratkiewicz works for Skybitz
What is Mark Ratkiewicz's role at the current company?
Mark Ratkiewicz's current role is Customer Engagement Manager.
What is Mark Ratkiewicz's email address?
Mark Ratkiewicz's email address is mr****@****ent.com
What is Mark Ratkiewicz's direct phone number?
Mark Ratkiewicz's direct phone number is (216)-831*****
What schools did Mark Ratkiewicz attend?
Mark Ratkiewicz attended Robert Morris University.
What skills is Mark Ratkiewicz known for?
Mark Ratkiewicz has skills like Enterprise Software, Business Analysis, Business Intelligence, Saas, Process Improvement, Integration, Business Process Improvement, Software Project Management, Account Management, Software Development, Erp, Product Management.
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