Mark Ray Email & Phone Number

London, England, United Kingdom

London, United Kingdom

My responsibilities as an Assistant Relaitonship Manager include:- Help manage a portfolio of clients - Responsible for ensuring that they receive the highest level of service- Be the point of contact for clients for escalated queries- Handling of customer escalations appropriately to address any dissatisfaction of service- Investigating and solving any client issues, which may be complex or long-standing- Production of reports necessary for both… Show more My responsibilities as an Assistant Relaitonship Manager include:- Help manage a portfolio of clients - Responsible for ensuring that they receive the highest level of service- Be the point of contact for clients for escalated queries- Handling of customer escalations appropriately to address any dissatisfaction of service- Investigating and solving any client issues, which may be complex or long-standing- Production of reports necessary for both clients and internal management- Attending client meetings as required- Acting as a primary contact point for merchant issues including financial, processing and technical queries- Accurate record keeping of discussions or correspondence with clients- Liaising with internal teams to provide an effective and efficient response to client issues and queries- Help to improve customer service procedures, policies and standards Show less

London, United Kingdom

London, United Kingdom

Ensuring that new build and refit projects are completed in an accurate and timely fashion.Booking and relaying worldwide travel and accommodation arrangements for engineersOrdering products and parts for specific projects whilst managing delivery lead times so that the completion of the project is not delayedProviding front line IT support to clientsAssisting with clients Sky Offshore installation problems and contracts Preparing shipments of all sizes to be sent to clients… Show more Ensuring that new build and refit projects are completed in an accurate and timely fashion.Booking and relaying worldwide travel and accommodation arrangements for engineersOrdering products and parts for specific projects whilst managing delivery lead times so that the completion of the project is not delayedProviding front line IT support to clientsAssisting with clients Sky Offshore installation problems and contracts Preparing shipments of all sizes to be sent to clients worldwideMy duties so far have seen me travel throughout the UK and Germany Show less

Ability to interpret and resolve complex complaint queries both verbally and in writing.Completed all training within Capita successfully including written correspondenceTeam player with an adaptable attitude when requested to complete tasks outside of normal duties.Willing to work outside of normal contracted hours when required.Ability to prioritise workload independently.Excellent skills when communicating with customers, colleagues and management both within a face to… Show more Ability to interpret and resolve complex complaint queries both verbally and in writing.Completed all training within Capita successfully including written correspondenceTeam player with an adaptable attitude when requested to complete tasks outside of normal duties.Willing to work outside of normal contracted hours when required.Ability to prioritise workload independently.Excellent skills when communicating with customers, colleagues and management both within a face to face environment and telephony.Able to work calmly within an environment that can be volatile during busy periodsIdentified as an individual who could be trusted to maintain records and produce detailed customer profiles for higher management.Ability to investigate using various media sources.Proud to have completed a complex detailed training plan covering various computer systems and account procedures.Adaptable communication styles to ensure I can effectively converse with customers and team members. Show less

Provided telephony and administrative assistance to solve complex customer queries to customers during the migration from Woolwich plc to Barclays.100% target reached daily for completing accurate financial transactions.Utilised various computer systems including branch customer systems and all Word packages and access database.Independently interpreted customer transactions and provided full explanations to customers within a very quick period of time.Identified by management… Show more Provided telephony and administrative assistance to solve complex customer queries to customers during the migration from Woolwich plc to Barclays.100% target reached daily for completing accurate financial transactions.Utilised various computer systems including branch customer systems and all Word packages and access database.Independently interpreted customer transactions and provided full explanations to customers within a very quick period of time.Identified by management as an individual to transfer from the financial area as a temporary member of staff to the customer communication team with the permanent members of Barclays.Confident individual who was able to solve complex queries by liaising with the customer and Process Experts. Show less

Education record

Education record

Maths Grade B English Grade B Biology Grade B Physics Grade B Geography Grade C German Grade C Economics Grade D IT Grade C; Sport.