Mark Raymer Email & Phone Number

Australia

Australia

HICAPS is a fully owned NAB subsidiary company with an internal Board and its own direct Sales, Relationship and Account Management, Marketing, Product, Project, Risk and Operations teams. Enabling teams like Technology have a dotted line into the CEO HICAPS allowing HICAPS to operate virtually autonomously.

Brisbane, Queensland, Australia

Turnaround story for NAB's Merchant Acquiring and HICAPS businesses. Merchant Acquiring: I led the strategy development and execution of the organic turnaround of the Merchant Acquiring business – convincing C-suite and Board to create the new ‘Merchant Services Domain', to which I was appointed to lead as the accountable Domain Leader and Executive. We were first to market in Australia with the ‘Tap on Phone’ solution (NAB Easy Tap) for Android devices, was first to implement CyberSource eCommerce Gateway winning 2 x large Institutional client mandates >$10b pa spend. Market Share stabilised and merchant sales +20% YOY as we activated digital assets and the banker network (+40% YOY banker sales)HICAPS: developed and executed a 2-step inorganic (M&A) strategy to defend and grow HICAPS (NAB’s Health Claiming business) by 1) divesting Medipass, and 2) buying LanternPay.I then oversaw the integration of the LanternPay business into HICAPS and the broader NAB ecosystem gaining direct experience integrating a small fintech into a large Bank. The LanternPay acquisition has achieved its business case on time - market share, revenue, cost, customer NPS

Sydney, New South Wales, Australia

Executive responsible for Product Management covering Commercial Cards (Business and Corporate), Invoice Finance, Merchant Acquiring (Product and Risk), HICAPS (Sales, Product, Operations and Marketing) working in the Business Everyday Banking Team within NAB Business & Private Bank Division

Sydney, Australia

Leading the Product teams for International Payments (incl Correspondent Banking), Domestic Payments, Commercial & Prepaid Cards, and WIB Merchant Acquiring in the GTS business unit within Westpac Institutional Bank.Key achievements:- Led Correspondent Banking RFP for key currency corridors - Implemented SWIFT Global Payments Initiative (Inwards)- Led exploration of outsourced/managed service business models for Commercial Cards with key partners- Real Time Payments rollout

Sydney, Australia

Leading the Product teams for all GTS products - Liquidity, International Payments, Domestic Payments, Commercial & Prepaid Cards, and Customer Digital Platforms - Corporate Online, QuickService, Qvalent (Quickstream, PayWay and others) to pay, receive, reconcile and integrate into ERP systems - within Westpac Institutional Bank. Key Achievements:- Strategy refresh for all product lines, and building investment roadmap to grow business- Value Proposition - why would a business customer choose to bank with Westpac?- Digital experience - single front door (from 6), roadmap to prioritise customer experience enhancements

Sydney, Australia

Leading the Product Team for Consumer Savings Products within the Everyday Banking Team across all brands - Westpac, St George, Bank of Melbourne, BankSA, RAMS. Key Achievements:- Market Share +1% - Achieved D2L target 70% ahead of Board mandated date- Led the creation of the Digital Lost Wallet solution in Westpac Live for Lost/Stolen cards

Sydney, Australia

Leading the Product Team for St George Banking Group (St George, Bank of Melbourne, BankSA, RAMS) for Consumer & Business Deposit Products (Tran, Savings, TD) within the Everyday Banking Team.Key Achievements:- Outperformed system growth by using multi-brand positioning and segmentation, as well as sub-state and precision pricing techniques to separate the volume and margin conflict- Launched Digital TD origination capability in St George, Bank of Melbourne and BankSA brands- Launched FlexiTD in branches based on consumer research - enabling partial withdrawal

Certificate Of Executive Leadership

Cpa, Accounting

No longer retained

Bachelor Of Business, Accounting