Mark Raza Email and Phone Number
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An experienced technology architect and strong engineering professional with a successful history of working in the internet industry. He is skilled in Internet Information Services (IIS), SQL, Technical Support, Enterprise Software, CRM and holds many Salesforce certifications.* 18+ years of campaign strategy, data and solution architecture and marketing technology implementation and management experience. Previously Sr. Technology Architect at Salesforce Marketing Cloud CSG* Expert in all components of the Salesforce Marketing Cloud with deep product working knowledge and experience in implementation, configuration, data management, cross system integration, analytics and solution operations* Full Salesforce Marketing Cloud product suite (including Audience Builder, Predictive Intelligence, Automation Studio, Mobile Connect and Einstein Analytics) implementation and management experience for programs* 100’s of implementations of Journey Builder with clients * Experience integrating complex customer and marketing data * Re-implementations to improve quality, speed and efficacy of the solution
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Co-Founder | Technical ServicesNextactiv Apr 2020 - PresentIndianapolis, Indiana, UsNextActiv is a strategic marketing and technical professional services firm focused on driving customer acquisition, engagement and growing wallet share through CRM strategy, analytics and customer experience management. We specialize in leveraging the Salesforce Marketing Cloud to achieve our client's objectives and are expert at maximizing the value of the Salesforce solution. NextActiv is data-driven, digitally-oriented, marketing-focused and committed to helping our clients grow their business through the delivery of great customer experience.
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Senior Technology ArchitectSalesforce Jan 2015 - Apr 2020San Francisco, California, UsBlueprinting, implementing, testing, and managing solutions for Marketing Cloud customers. - Designing implementations of various SMC products, such as MobileConnect, MobilePush, and Journey Builder- Building integrations between diverse SMC partners - Streamlining workflow and data management via robust automation- Mentoring and training new members of the SMC technology practice -
Platinum Support ManagerExacttarget Nov 2011 - Jan 2015Indianapolis, In, UsManaging clients in the East and South Regions. - Troubleshooting and resolving code, API, data, SMS, and deliverability issues - Providing guidance for workflow optimization and application best practices- Building automation of regular support tasks and custom client needs via NAGIOS scripting and offshore resources- Maintaining client portfolio documentation related to clients’ specific use of the application platform for continuity in technical support solution delivery- Subject matter expertise in the following ExactTarget products: API - REST and Web Services, AMPScript, client and application database schemas, Marketing Cloud Appexchange, Chainbuilder Email Archive, and mobile product lines (legacy and MobileConnect) -
Technical Support SpecialistCommunity Health Network Feb 2004 - Nov 2011Indianapolis, In, UsPrimary Onsite Technical Resource for Community Home Health Services.* Identified, troubleshot and resolved PC and tablet issues. (300+ systems, 50+ applications)* Created documentation of inventory and applications, and prepare reports for Site Director* Maintained active directory structure for primary campus (Community Home Health)* Trained new employees on system/program use as well as existing employees on system updates* Recognized as a Hardware and Emerging Technology Expert Resource* Consistently lead department in ticket closing, customer satisfaction, and time to close metrics -
Web Developer And System EngineerKenny Brown Performance Group Apr 2002 - Feb 2004Lead Technical Resource for Ford Motor Company partnered national racing team and high performance vehicle development center. * Created company website and deployed online retail store* Collaborated with marketing to successfully develop company brand* Created and maintained customer database for use in marketing and sales* Created email advertisement materials integrated with company web store * Maintained and administrated onsite Exchange, file, and web servers
Mark Raza Skills
Mark Raza Education Details
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Gordon State College (Official)General -
Indiana University BloomingtonAccounting And Finance
Frequently Asked Questions about Mark Raza
What company does Mark Raza work for?
Mark Raza works for Nextactiv
What is Mark Raza's role at the current company?
Mark Raza's current role is Co-Founder / CTO at NextActiv, Certified SFMC Partner.
What is Mark Raza's email address?
Mark Raza's email address is mr****@****rce.com
What is Mark Raza's direct phone number?
Mark Raza's direct phone number is (415) 901*****
What schools did Mark Raza attend?
Mark Raza attended Gordon State College (Official), Indiana University Bloomington.
What skills is Mark Raza known for?
Mark Raza has skills like Microsoft Sql Server, Saas, Sql, Salesforce.com, Html, Email Marketing, Databases, Cloud Computing, Sharepoint, Crm, Iis, Integration.
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