Mark Raza Email & Phone Number

Indianapolis, Indiana, Us

NextActiv is a strategic marketing and technical professional services firm focused on driving customer acquisition, engagement and growing wallet share through CRM strategy, analytics and customer experience management. We specialize in leveraging the Salesforce Marketing Cloud to achieve our client's objectives and are expert at maximizing the value of the Salesforce solution. NextActiv is data-driven, digitally-oriented, marketing-focused and committed to helping our clients grow their business through the delivery of great customer experience.

San Francisco, California, Us

Blueprinting, implementing, testing, and managing solutions for Marketing Cloud customers. - Designing implementations of various SMC products, such as MobileConnect, MobilePush, and Journey Builder- Building integrations between diverse SMC partners - Streamlining workflow and data management via robust automation- Mentoring and training new members of the SMC technology practice

Indianapolis, In, Us

Managing clients in the East and South Regions. - Troubleshooting and resolving code, API, data, SMS, and deliverability issues - Providing guidance for workflow optimization and application best practices- Building automation of regular support tasks and custom client needs via NAGIOS scripting and offshore resources- Maintaining client portfolio documentation related to clients’ specific use of the application platform for continuity in technical support solution delivery- Subject matter expertise in the following ExactTarget products: API - REST and Web Services, AMPScript, client and application database schemas, Marketing Cloud Appexchange, Chainbuilder Email Archive, and mobile product lines (legacy and MobileConnect)

Indianapolis, In, Us

Primary Onsite Technical Resource for Community Home Health Services.* Identified, troubleshot and resolved PC and tablet issues. (300+ systems, 50+ applications)* Created documentation of inventory and applications, and prepare reports for Site Director* Maintained active directory structure for primary campus (Community Home Health)* Trained new employees on system/program use as well as existing employees on system updates* Recognized as a Hardware and Emerging Technology Expert Resource* Consistently lead department in ticket closing, customer satisfaction, and time to close metrics

Lead Technical Resource for Ford Motor Company partnered national racing team and high performance vehicle development center. * Created company website and deployed online retail store* Collaborated with marketing to successfully develop company brand* Created and maintained customer database for use in marketing and sales* Created email advertisement materials integrated with company web store * Maintained and administrated onsite Exchange, file, and web servers

Associate Of Science (A.S.), Business Administration And Management, General

Accounting And Finance