Mark Stephen Rañada Email & Phone Number

Manila, National Capital Region, Philippines

· Acting as the primary contact for all internal IT support requests.· Provides hardware, software, and account Service Desk support and technical education to end users oncomputer, mobile devices, and printers.· Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.· Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware inoffice, such as printers.· Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network.· Triage, assign, resolve, or escalate all incoming tickets.· General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.· Acting as smart hands services for enterprise Tech Services teams.· Procures, provisions and deploys equipment for end users· Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)· Oversees the replenishment and allocation of inventory to their appropriate locations.· Onboarding administration.· Prepares new hire hardware for deployment.· Educate new hires on new software and technology related procedures to secure a swift onboarding process.· Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.· Procures AV equipment· Manage AV tickets and drive resolutions through the Jira ticketing system.· Break/fix resolution for AV software and hardware· Examines, designs, and implements new internal procedures to improve office procedures.· Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.· Contact and collaborate with software and hardware vendors to solve technical issues as needed.

Pasay, National Capital Region, Philippines

· Performed complex mechanical alignments and equipment calibration to meet quality standards· Performed troubleshooting and diagnosis on malfunctioning equipment· Tended to machines, troubleshoot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained· Maintained inventory of installed desktop hardware and software components to keep records accurate and updated. · Configured hardware, devices, and software to set up work stations for employees· Remote Desktop Support Team Pioneer

Pasay, National Capital Region, Philippines

· Explained technical information in clear terms to non-technical individuals to promote better understanding· Installed, modified, and repaired software and hardware to resolve technical issues· Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks· Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services· Top Performing Technician

Manila, National Capital Region, Philippines

· Used diagnostic tools to identify hardware failures and replace non-functional components· Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed· Performed troubleshooting to correct network connections between devices

Pasay, National Capital Region, Philippines

· Responsible for ensuring the smooth operation and maintenance of computer systems and networks· Set up hardware and software in optimal configurations to meet network performance requirements· Monitored network hardware operations to evaluate proper configuration