Mark Read Email & Phone Number

London, Gb

London, Gb

• Team LeadershipLeading the technology group, encompassing infrastructure, operations, digital design, visualisation, archives, QA, business systems, and knowledge management.• Business LiaisonEnsuring effective collaboration within the IT team and with other business units. Chair of the IT Strategy Board • Budget Setting and ManagementOverseeing the technology group budget structure, procurement, asset management, and compliance.• Research and DevelopmentDirecting R&D efforts to benefit business operations, accountable through IT governance.• Disaster Recovery and Business ContinuityManaging planning and implementation for IT and contributing to wider practice continuity planning.• Cyber SecurityAccountable for the cyber security framework in the practice and ensuring it is effectively maintained.• Infrastructure ManagementEnsuring professional deployment and maintenance of infrastructure across multiple locations.• Application Ownership and Software LifecycleManaging applications from specification to deployment and support.• IT Programme ManagementDeveloping and maintaining IT project programs and stakeholder engagement.

London, Gb

All IT and communications for multiple sites, UK and international"Responsible for IT budget in coordination with IT Partner and Finance PartnerStrategic Project planning and Identify and assign resources to IT projects.Hardware managementSoftware managementEnsure that the IT team is committed to the delivery of effective documentation of all IT systems,infrastructure and services."Maintain a keen perspective on new technologies and their positive potential impact on the practice.Input that knowledge and enthusiasm into the team as a whole.To manage, develop and train staff within the Infrastructure and Support team, ensuring that they are motivated and equipped to deliver a high-quality service to agreed standards "Ensure the creation and maintenance of all written documentation, including system and usermanuals, license agreements, and documentation of modifications and upgrades."Develop and implement all IT policies and procedures, including those for disaster recovery, standards, purchasing, and service provision."Manage 3rd party providers for helpdesk and hardware servicesPurchase orders and spending approvalsSite office support and IT strategyTechnical advice for lecturesSpecify PC and mobile hardwareAdvanced Knowledge of Citrix and VMWare Horizon VDI SolutionsFull understanding of 3D Visualisation technology

London, Gb

• Responsible for recommendations to Senior Partners for the IT budget• Responsibility for Business Continuity Planning and testing from an IT perspective• Responsible for the co-ordination, resourcing and communication of the IT team.• Ensure that all departments that have a call on IT resources are able to input their current and future requirements into the IT Project Programme for current systems and implementations, upgrades, extensions, and replacements.• To provide a perspective to Senior Partners on the balance being achieved between IT projects and business as usual activities.• Mentoring of the IT support team in developing policies for responding to practice needs.• Provide additional support to the IT infrastructure and support• Ensure that sufficient discussion and analysis of incidents, problems, resolutions and change management are effectively co-ordinated to provide an optimal IT support service, through feedback and access to 3rd party resources.• To work with the IT infrastructure Manager and the IT Support Manager in the co-ordination and collaboration with third party suppliers.• Ensure that the IT team is committed to the delivery of effective documentation of all IT systems, infrastructure and services.• Support a continuous improvement programme for the IT infrastructure and IT support teams.• Maintain a keen perspective on new technologies and their positive potential impact on the practice. Input that knowledge and enthusiasm into the team as a whole.

London, Gb

• Monitoring of the ICT Infrastructure regarding server and storage performance and the proactive planning and co-ordination of upgrades and expansion with the relevant IT personnel. • The Supervision and direction of the ICT Support Staff • Co-ordinate the offices efforts to deliver a sustainable approach to the deployment and utilisation of Information Technology and its energy usage. • Responsibility for co-ordinating ICT projects for system deployment software implementation, hardware rollouts, servers and network implementations. • Responsibility for the co-ordination of the communication of the ongoing changes in the IT infrastructure to the rest of the practice. • Responsibility for Business Continuity Planning and testing as it effects the IT infrastructure and data requirements of the practice. • Responsible for regular update sessions with the appropriate members of senior management in Make. • Responsible for recommendations to the Finance Partner for capital expenditure. • Responsible for the research, selection, benchmarking and procurement of appropriate ICT platforms for the practice. • Key to implementing a new In house printing procedure, to reduce costs to external printers • Responsible for overseeing the introduction to a new High Availability Storage solution, encompassing VMWare, Cisco Blade Servers and Network Appliance Storage, delivered on time and on budget. • Responsible for overseeing the introduction of Citrix Xen Desktop and XenApp within an architectural environment to use for a number of Make's site offices. • Introduced Talon a WAN Optimisation Solution for assistance in collaboration between Make's London, Beijing and Hong Kong offices. • Management of third party IT suppliers including software licenses, telecommunications and third party printers, from contract agreement/review to monitoring of staff usage, service level agreement and analysis of effective delivery

Newcastle Upon Tyne, Gosforth, Gb

• Responsibility for the research, selection, benchmarking and procurement of appropriate ICT platforms for the practice. • Responsible for national and international IP network and for improving network resilience, • Operation, integrity and support of network infrastructure including cabling switches and routers, Domain Controllers, Data and Application servers • Management for developing the company's business continuity plans • Establishing service level agreements with existing suppliers and maintainers • Responsible for operation, maintenance and support of print and licence servers • Responsible for data archiving backups • Developing and maintaining operational procedures and maintaining system documentation • Planning and rollout of software upgrades and service packs • Responsible for keeping abreast of relevant technological developments • Responsible for systems/storage/resilience strategy • Supervision of staff development

London, Gb

• Appointed to key role to deliver enhanced IT infrastructure, architecture and IT support facilities • Controls technical architecture, IT operations & 3rd line technical support in-line • Delivery of strategic IT services via the internet to a network of 20+ offices on a worldwide basis • Conducts in-depth assessment & analysis of new technologies & their application for the business • Works closely with the senior partners & senior management. • Leadership, management & motivation of a multi-functional team of 13 technical / IT personnel • Management of an IT estate consisting of 60+ servers • Supports IT storage, backup, security, directory services, e-mail, applications • Led the installation of Blackberry handhelds to over 150 staff worldwide • Monitors operational performance, budgetary controls, revenues, SLAs • Direct management and control of a technical services annual budget worth in excess of £3m • Contract negotiation, vendor management & license management for over 100+ applications • Project planning & resource deployment • Ensures continuous system availability levels against stringent service level targets & standards • Management of the IT department's business continuity and disaster recovery planning • Led a server consolidation & desktop/e-mail migration project to support long-term growth plans • Successfully project managed a £1.2m project to centralise the entire server estate to a resilient 68TB NAS solution • Led the replacement of a legacy PABX telephone system with an Mitel VoIP system to reduce ongoing call costs