Ensuring that all relevant activities are being undertaken with in the Front Office to address issues affecting Network availability on 2G and 3G networksProactive management of all service impacting issues planned and unplannedThe primary point of contact for escalation into the Front Office from Incident management and Cluster ControllersReal time management of the Network from within the Front Office

Managing network incidents through to resolution

Providing revenue assurance support and consultancy to the global community of 18 Operating Companies.Problem Management of reported issuesCommunity reporting and analysis including development of KPI'sManaging issues and ensuring problem documentationSupporting the development of a global revenue assurance service center by providing assistance with vendor negotiation, business case development, project scope and cost analysis.

Running a team of Network engineers dealing with events on the radio access network.Performance management across the team.Incident management through to resolution and on to root cause analysis when required.Developing improved work processes through liaison with internal and external departments.Managing the development of key skills within the team in line with network infrastructure changes/development.Defining new KPI's for team and individual… Show more Running a team of Network engineers dealing with events on the radio access network.Performance management across the team.Incident management through to resolution and on to root cause analysis when required.Developing improved work processes through liaison with internal and external departments.Managing the development of key skills within the team in line with network infrastructure changes/development.Defining new KPI's for team and individual performance Show less

Developing leads and new business opportunities and managing the delivery of VOIP services to business customers.Overseeing roll out of new services.Cost & price analysis of services

Provision of technical support to field engineersIncident management and problem management to identify root cause Supporting process improvement and new process development

Responsible for all aspects of various production lines includingCommissioningProcess measurement development and improvementTeam management and developmentResolution of engineering issuesFactory wide trouble shooting of engineering and personnel issuesPerformance monitoring and improvement