Mark Reynolds Email & Phone Number

London, GB

London, United Kingdom

I work at Quadrangle, a Customer Consultancy, whose mission is to helps brands get closer to their customers by uncovering the human stories behind the data.- Oversight of all of Quadrangle’s continuous tracking accounts- Client Director on two key accounts in the Telecoms sector- Customer Experience expert who stays close to industry trends including UK.

London, United Kingdom

• Key contact for ad-hoc projects of various sizes for Sainsbury’s, FMCGs and Nectar partners including BP and Virgin Trains. Presenting to senior teams and Boards.
• Using the most advanced technology I owned the research strand of a multi award-winning retail technology innovation pilot using micro location in a retail environment. Developed a unique and customisable in-store.
• Specialise in integrating primary research data with large customer database (20m records) to bring 360° insights to clients. Linked attitudes and behaviour to spend by integrating a U&A study with a decision tree.
• Oversee multiple tracking studies. Turned around a failing CSAT tracker for BP to be more agile, user-friendly and value adding. Client retained and increased research their spend
• Lead qual/quant study for Nectar management to understand their partner’s needs (B2B)
• Team management, conducting ongoing performance reviews and providing support and leadership. Feeding in to overall team resource requirements and planning

London, United Kingdom

Using our 5m strong researchable contacts database I help various companies find out what shoppers think about products, brands, categories and more. Marrying shopper responses with actual shopping transactions via Nectar / Sainsbury's helps me deliver a unique perspective to clients. I started this role delivering some exciting projects for FMCGs via.

London, United Kingdom

Within Insight to Communication (i2c) - a joint venture between Aimia and Sainsbury's - my role is to propose and oversee the delivery of consultancy projects and propositions under the guidance of the Lead Consultant. Using rich Sainsbury's transactional data and powerful Nectar card data, allowing us to track customer behaviour, I oversee the proposal.

Early member of the start-up team that successfully launched the world's largest consumer electronics brand in the UK in April 2010;Key involvement in proposition and experience development for online and in-store channels, particular focus on gaming, Blu-ray/DVD, Music, Digital Imaging and Portable Audio.Overseeing key Best Buy marketing campaigns and.

Regular provision of competitor and market intelligence, particularly in the areas of fixed and mobile broadband, to AOL Broadband, TalkTalk and Carphone Warehouse management teams;Research and creation of weekly Devices and Technology report, Mobile Broadband tracker and quarterly synopsis of EMEA and UK notebook/netbook markets;Creation and.

Creation, population and maintenance of in-house competitor products database and monthly competitor activity reporting system with full product segmentation/taxonomy and user interface.Provision of Competitor/Customer Intelligence on a regular basis to business units as well as assisting larger projects such as M&A opportunity identification and campaign.

Permanent customer contact with 300-400 weekly guests requiring excellent people skills, organising après-ski activities, ski school, ski guiding 3 times a week and airport transfers;Awarded "Best Overall Resort

Short industrial placement (university 3rd year) executed 100% in French language;Responsible for the setting up industrial intelligence system as well as carrying out specific research audits on suppliers and competitors;

Ba (Hons), European Business, 2:1

Activities and Societies: Football, Badminton 2:1 (Nottingham Trent University) DUT GEA (French business qualification similar to HND).

Gea Pmo, Business/Commerce, General

BAC+2 (HND level) business studies