Mark Richards Email & Phone Number

Fortuneswell, GB

United Kingdom

Planning and deploying Windows 11 across the business

Portland, Dorset

In September 2017 I took the big step of leaving full time employment and setting up my own company doing IT consultancy work for several companies across the UK.

Devon, England, United Kingdom

I was contacted with 2 others to upgrade laptops & pc's to Windows 11Enrolling devices into Autopilot & IntuneAssigning apps in Intune to devices & company portal for mobile devices

Poole, England, United Kingdom

Incident and problem management3rd line Proactive technical supportProject Rollouts (Windows 10/11 deployments, WiFi & Mesh Rollouts)Microsoft Azure Active Directory, Networking & server administrationSCCM (Creating task sequences, packing software, asset tracking, reporting)Microsoft Intune enrolling devicesPatching and installing updates on servers via.

Poole

I was brought into the role to help the project manager lead the team for this migration and to make sure everything was planned and ran smoothly during the deployment process for all the users & regional offices, my key roles for this project are as follows. Upgrading 3000 users across all the UK/Ireland offices to Windows 10 from Windows 7 Imaging.

Reading, United Kingdom

I was a lead engineer on a Windows 7 to Windows 10 migration with over 3000 users to upgrade.I have great team on engineers working with me upgrading pc's, laptops and mobile phones to the latest edition of Windows 10.

Devon, Cornwall

Complete a small Windows 7 to Windows 10 migration for 50 users in the Devon & Cornwall officesMigrating data from Pc's to OneDrive in the cloud and restoring all data back the the new Pc'sAdding users to the correct collections in SCCM and distributing software.

Wiltshire

Technical lead of the Windows 10 migration project which involved upgrading over 4000 users in the UK site.I was packaging up and distributing software over SCCM, Building machines and keep an asset database.Floor-walking and making sure all users had a great experience with Windows 10.

Dorset, Devon, Hampshire, Wiltshire

Migrating old pc's from Windows 7 to Windows 10Installing new kit and testing news systems at all post offices across the south west of the UK

Portland, Dorset

Helpdesk managementProject roll outs2nd/3rd Line remote and phone supportSupervision of junior engineersOffice 365 migrations and deploymentAD server migrationsBuilding virtual environments with Hyper VOnsite technical support for clientsConfiguring routers and switches (VPN, VLans)Webhosting managementRansomware removalDisaster recovery support

Portland, Dorset

Technical incident management and 1st & 2nd line IT supportInstalling and configuring computer/server hardware and installing operating systems onsiteSetting up Citrix Virtual Desktops in-house and at client sitesCreating Office 365 Accounts and assigning licensesInstalling routers and WiFi access points onsite as part of several big projectsManaging and.

Blandford, Dorset

Active Directory ManagementInstalling and repairs laptops for the teachers and fixing desktop pc’s in the IT SuitesInstalling projectors, interactive whiteboards and audio/visual equipment in classroomsManaging internet content and filtering to keep users safe on the internetConfiguring new servers and joining them to the domain

National Diploma In Computer Science, Information Technology, Pass

Gnvq Level 2, Information Technology, Pass

Education record