Re-domicile of offshore operations to Jersey mitigating risk from changes in EU legislation. Business Transformation:• Ensured business continuity by moving operation to Jersey.• Frequent planning & remodelling of people cost base to support expansion, right-sizing & consolidation initiatives. • Creation of Centre of Excellence introducing SLAs and KPIs.• Collaboration replacing HRIS legacy system with HCM.• Led & delivered the migration to an alternate payroll software provider to support Group business transformation strategy. • Partnered pension managers & trustees to replace the Company DB Pension Scheme & migrate to alternate DC provision.• Delivered Company Auto-Enrolment Pension provision in 2012. • Mentor for in-house Mentor Her programme, established to address the Group’s global gender diversity goals.Business Process Improvement:• Data analysis, guidance & solutions to support HR challenges arising from the Company's increasing operational diversity. • Managed conversion to HMRC RTI.• Improved Company Auto-Enrolment provision & employee experience by migrating to alternate provider in 2019.• Streamlining the payroll landscape & improving the payroll profile by transforming visibility & accountability. • Rationalisation of financial reconciliation & budgeting processes.• Improving EDI for HR/Payroll to improve efficiency & reduce error.• Introduced electronic payslips supporting sustainability agenda. • Managed the Gvt CJRS process & the Company's own Job Retention Scheme.Governance, Risk & Compliance:• Termination of all Gibraltar contracts, staff & employer liabilities.• Re-domiciliation of Gibraltar companies to Jersey.• Incorporation of Jersey companies & adherence to all corporate liabilities. • Successful compliance with HMRC, UK/EU legislation incl. RTI.• Updated union agreements, CBAs & deeds for industry & company pension schemes. • Fully resolved issues arising from annual internal & external audits.

Relocation of offshore operations to Gibraltar, delivering a 50% reduction in cost base, reducing geographical & logistical challenges. Business Transformation:• Submitted Board proposal for potential improvement in HR & Payroll efficiency and added-value by relocating away from Bermuda. Scope of proposal included alternate jurisdictions of Singapore, Channel Islands, Isle of Man and Gibraltar. • Further to Board approval, delivered successful migration from Bermuda to Gibraltar.• Closed Bermuda office including redundancy of all local employees.• Delivered a change programme for employment & pay of 3,000 UK/EU employees, supporting the restructure of the Group portfolio. • As part of group restructure, managed impact of the centralisation of 5 regional HR departments. • Partnered pension managers & trustees, union officials & stakeholders to replace 2 industry DB schemes with DC plans.Business Process Improvement:• Created standardised procedures and documentation to improve accuracy and efficiency of data flow.• Empowered staff by improving communication, investing in team building and cross functional awareness.• Streamlined in-house and vendor payroll processing and migrated away from legacy systems to an alternate software platform. • Modernised EDI for employee life-cycle.• Rationalisation of multiple CBAs.Governance, Risk & Compliance:• Termination of all Bermuda contracts, staff, employer liabilities and jurisdictional requirements.• Incorporation of Gibraltar companies and compliance with all corporate liabilities. • During significant company restructure, maintained compliance with HMRC, UK/EU legislation & TUPE regulations.• Updated union agreements, CBAs & deeds for industry & company pension schemes. • Annual audits for HMRC & industry & company pension schemes.• Internal procedures and risk audits.

To remain competitive against challenges from the global employment market, relocated to Bermuda to establish the first offshore employment & payroll operation for P&OSNCo. Business Transformation:• Sourced premises and a team of 9 to establish the Bermuda office, building relationships & teams to leverage support and expertise.• Delivered a seamless transition of 8,500 UK and international seafarers for 8 divisional companies.• Working with HMRC, jurisdictional government and consultants, created a legal structure and designed compliant processes to realise an immediate annual reduction of £6.3m to the employment cost base.• Established and managed relationships with overseas agencies in India, Hong Kong, New Zealand & The Netherlands.Business Process Improvement: • Re-engineered contracts, policies, procedures and workflows for HR Service Delivery.• Established & trained cross-functional teams to ensure business continuity. • Modernised & consolidated Group’s payroll landscape, to overcome geographical challenges and increased diversity.• Elevated visibility of employment costs & savings to improve financial reporting and budgeting accuracy.• Managed PAYE implications for employees, creating bespoke solutions for non-standard issues.• Liaised with Bermuda Registrar, Shipping Registry & Princess Cruises US office to secure authority for on-board weddings, establishing a significant revenue stream.Governance, Risk & Compliance:• Incorporation of local offshore employment & management entities.• Migration of employment contracts in accordance with TUPE and relevant legislation.• Partnered with legal, tax & employment specialists & HMRC to successfully ensure employment practices were compliant with UK, EU & local legislation and multiple CBAs.• Re-issued Union Recognition Agreements, CBAs & deeds for industry & company pension schemes. • Fully resolved issues arising from annual internal and external audits, maintaining best practice.

Member of small London-based team responsible for all aspects of HR, crewing and payroll for 300 UK and 40 Filipino seafarers operating on European coastal tankers. Key responsibilities:• All aspects of employee life-cycle.• HR support for Superintendents working in multiple sites.• HR support for senior officers on-board.• Rostering & deployment of crew for 12 vessels operating in UK/European waters.• Sole liaison with Filipino agency for crew across 4 dedicated vessels. • Support Personnel Manager with training and succession planning.• Support Group HR Manager with union liaison.• Preparation & calculation of monthly pay for all UK employees, submitted to Hong Kong agency.• Financial reconciliation of all employee costs.• Modernising & maintaining employee database. • Streamlining employment processes.

Customer Sales & Operations support for newly created Midlands Import Region.Key Responsibilities:• 1st point of contact for customer queries.• Raising & processing Import documentation, bills of lading, customs declarations.• Data analysis & presentations for Regional Import Sales Manager & Cross Trade Manager.• Ad Hoc reporting for UK Import Sales Director for contract negotiations.• Liaise and report to Central Capacity Management team.• Support the introduction and development of Company's end to end logistics initiative.

Secured 1 of 12 places on the Management Trainee Programme providing initial insight into the Group's diverse activities. Key Responsibilities:• Preparation and management of Import & Export Documentation. • Freight and haulage dispatch.• Support Regional Freight Sales Manager with pricing, targets and budgeting. • Follow new leads to grow market share• Maintain high service levels for existing customer base.• Central support to regional offices for container pricing on Far East & Transatlantic routes.• Central co-ordination of Container Capacity Management on Far East & West African routes.Geographies: Felixstowe, Great Yarmouth, Dartford & Zeebrugge