Mark Rivera Email & Phone Number

Herndon, Virginia, US

• Proficient in installing, configuring, and maintaining Commercial Off-The-Shelf (COTS) cybersecurity solutions, with a focus on Elastic Logstash Kibana, Fuse RDT, and SQL. Ensured the security and integrity of IT.
• Managed the operation and maintenance of a comprehensive dashboard monitoring system, incorporating data from diverse IT areas, including asset management, vulnerability management, configuration management, and.
• Developed, updated, peer-reviewed, and implemented Standard Operating Procedures (SOPs) for operations and maintenance support. Meticulously adhered to best practices, ensuring consistent and efficient workflows.
• Contributed to software testing activities, meeting task order requirements and participating in quality assurance and testing processes.
• Prioritized and executed troubleshooting activities, swiftly installing and configuring test systems to replicate customer environments. Demonstrated strong problem-solving skills and adaptability.

• Integrated Carbon Black, Forescout, and Tenable.sc into Splunk SIEM to promote a defense-in-depth security posture in line with the Department of Homeland Security’s (DHS) Continuous Diagnostics and Mitigation (CDM).
• Organized and performed data center relocation for critical IT networking and server infrastructure, as well as revised and created Visio diagrams.
• Configured, maintained, and installed computer workstations and network devices for security systems in compliance with DOE orders and DISA STIG.
• Preformed Endpoint Detection and Response
• Assisted and provide guidance to end users requiring assistance with security systems software applications.
• Reviewed and monitored Tripwire Enterprise, Nessus vulnerability management, and Fortinet firewall daily.

Randolph AFB, TX, US

• Monitored security posture for an enterprise network. Tracked new and existing directives for system updates, vulnerability management, and network configuration. Presented status updates to leadership and other.
• Collaborated with all departments to review the status of ongoing projects, identify and mitigate obstacles, and identify the need for change requests. Also provided status updates to leadership, local stakeholders.
• Coordinated 300 authorized service interruptions and tracked 133 network circuits leading to the successful launch of 1,200 defense missions and delivery of 25,000 tons of cargo.
• Reviewed all Remedy tickets and appropriately routed them to the department best suited to troubleshoot. Fielded emails and phone calls from customers, department heads, and IT administrators; fostering collaboration.

Randolph AFB, TX, US

• Performed hardware and software troubleshooting for 5,000+ users, providing 24/7 operational technical support. Used PowerShell to provision, manage and deprovision user and computer accounts in Active Directory..
• Collaborated with Microsoft technician to standup MDT image deployment. Providing over-air-imaging capabilities and reducing man hours needed to comply with Air Force mandated Windows 10 migration deadline.
• Learned WASP asset management system, SharePoint, and project management procurement functions in 2 weeks resulting in expert management of $1.4 million of communication asset over a 6-month period.
• Implemented a morning review to address complicated trouble tickets increasing ticket turnover, idea sharing and customer satisfaction.

Bronx, US

• Verified insurance information according to department procedures and insured that required pre-authorization/ pre-certifications were obtained, if applicable.
• Registered patients efficiently and accurately, obtaining appropriate signatures, completing all required forms and providing patients information as required by state and federal regulations.
• Coordinated registration and diagnosis information with physician offices and services areas to minimize the inconvenience to the patient.
• Requested and collected cash from patients according to policy and procedures. Informed patients of their payment options, including payment plans, financial assistance programs, or the compassionate care program.
• When necessary, visited patients in their rooms to complete or validate account information.

Bachelor Of Science - Bs, Cloud Computing

Associate Of Science - As, Information Technology

Bachelor Of Arts (B.A.), Economics

Associate Of Science (A.S.), Liberal Arts And Sciences/Liberal Studies