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Mark Rivera Email & Phone Number
Deputy Director of Financial Aid Operations
at
City University of New York
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Role
Deputy Director of Financial Aid Operations
Location
New York, United States
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Mark Rivera is listed as Deputy Director of Financial Aid Operations at City University of New York, based in New York, United States. AeroLeads shows a matched LinkedIn profile for Mark Rivera.
Mark Rivera previously worked as Financial Aid- Associate Director for Program Management: Assessment, Compliance, & Operations at Bmcc and Special Services Coordinator (Financial Aid Specialist) at Bmcc. Mark Rivera holds Certificate Program In Oracle Database 12C Developer, Information Technology from New York University.
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City University of New York
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About Mark Rivera
As the Deputy Director of Financial Aid Operations at the City University of New York (CUNY), I lead the oversight of financial aid shared services across 25 colleges, ensuring the timely and accurate disbursement of over $1 billion in funding. My role involves developing innovative batch processes that enhance the efficiency of financial aid application processing and awarding of federal, state, city, institution and private funds.I have successfully implemented SaaS solutions that streamline financial aid eligibility certification and improve the overall student experience. Additionally, I managed CUNY's participation in the National Partnership for Student Success initiative, which supports New York City Public Schools through the Federal Work-Study program—a program recognized nationally for its innovation.Before my current role, I served as the Associate Director of Financial Aid at Borough of Manhattan Community College (BMCC), overseeing the delivery of $125 million in financial assistance from various programs. During this time, I drove improvements in financial aid services through expanded technology and data systems, earning the CUNY Financial Aid Innovation Service Award in 2014 and the BMCC Innovation/Technology Award in 2018.A 2015 Leadership Fellow for the National Community College Hispanic Council (NCCHC), I hold multiple degrees, including a Bachelor of Arts in Government Studies and a Master of Public Administration from John Jay College, as well as a Master of Science in Education in Higher Education Administration from Baruch College and a Doctor of Education in Organizational Leadership. My research focuses on leadership behaviors during change management periods, particularly in the context of ERP system implementation.Specialties: Financial Aid, Government/Policy Studies, Public Administration, Higher Education Administration, Information Systems, ERP Systems.
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6 roles · 28 years
Mark Rivera work experience
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Deputy Director Of Financial Aid Operations
CurrentAs CUNY's Deputy Director of Financial Aid Operations, responsibilities include overseeing all aspects of financial aid shared services across 25 CUNY colleges. This encompasses developing batch processes to enhance the efficient processing of financial aid applications, packaging financial aid offers, and ensuring the timely and accurate disbursement of over $1 billion dollars in funding.Key Accomplishments:• Implemented revised batch process schedules to package financial aid offers early, aligning with Admissions & Recruitment decisions.• Developed a functional design document and managed project to revise the University’s Net Price Calculator, incorporating additional financial aid programs (federal, state, and municipal).• Oversaw the development of batch processes to award Higher Education Emergency Relief Funds (HEERF) to all enrolled CUNY students.• Served as Functional Lead in the implementation of an Online Financial Aid Forms Portal to support all 25 colleges.• Acted as Functional Lead in the implementation of SaaS solution to assist all 25 colleges in certifying private educational loans.• Led the implementation of the New York State Excelsior Scholarship Appeal process to support all undergraduate colleges.• Oversaw the expansion of New York State Tuition Assistance Program (TAP) for part-time students.• Oversaw the development of batch processes to support compliance with the Ability to Benefit requirements for New York State Grants & Scholarships.• Managed the University’s commitment in the National Partnership for Student Success initiative to support New York City Public Schools through the Federal Work-Study program.• Directed the implementation of FAFSA Simplification Act changes in the University’s ERP System (Oracle Peoplesoft) to revise Pell packaging processes.• Implemented the New York City Council Food Stipend Program at Community Colleges within the University System.
Sep 2018 - Present
Financial Aid- Associate Director For Program Management: Assessment, Compliance, & Operations
Responsible for reviewing and interpreting new laws and regulations to develop or modify departmental policies and procedures, ensuring compliance with federal and state guidelines for financial aid funds. Oversaw periodic assessments of internal procedures, introducing new or enhanced systems and processes as needed.Key Accomplishments:• Served as the BMCC Financial Aid functional lead in the conversion from CUNY’s financial aid legacy systems to Oracle’s PeopleSoft (ERP) Financial Aid/Campus Solutions Module.• Chaired the City University of New York’s Financial Aid System Committee, facilitating and disseminating relevant information on PeopleSoft bundle releases, batch processing updates, and documentation to the financial aid community.• Led the project to procure and implement NextGen Dynamic Forms at the college, launching the University’s first online verification solution with automated workflow and e-signature functionality to meet federal requirements.• Implemented databases and tools, including a visitor management system, a student professional judgment appeal tracking system, and a records management center on Microsoft SharePoint.• Revamped business processes for multiple financial aid programs by introducing online forms and transitioning to paperless workflows.• Designed a Wiki/knowledge-based site for the Enrollment Management Division on Microsoft SharePoint to assist with cross-training within the division.• Selected as the financial aid administrator responsible for reporting to the Department of Homeland Security and the Department of Education on the pilot of the online SAVE system for secondary confirmation/third-step verification.
Dec 2012 - Sep 2018
Special Services Coordinator (Financial Aid Specialist)
Responsibilities - Assisted the Director in maintaining a system of internal control as per New York State law- Conducted periodic assessments of internal procedures introducing new or enhanced systems and procedures where appropriate.- Mentored, supervised, and trained entry-level professional staff, college Assistants, interns, and student aids in routine activities including usage of CUNY-Based financial aid systems and tracking of student financial aid grants.- Developed publications, brochures, and various communications for student outreach in regards to financial aid grants and consumer information- Supervised the online financial aid problem mailbox; answering various student inquiries (grants, loans, scholarships, enrollment process, etc.)- Updated correspondence (institutional problem notifications via mail and e-mail) to students to adhere to new federal regulationsNotable accomplishments- Member of the City University of New York’s Financial Aid Publications Committee helping develop and maintain the Student Aid Policies & Procedures Manual for all colleges within the University. - Assisted the Associate Director in developing strategies to deliver high quality financial aid services, streamlining processes and providing efficiencies to enhance overall effectiveness of those services. - Supervised federal work-study payroll processing unit and revamped communications workflow to enhance collaboration and program management.
Oct 2007 - Nov 2012
Financial Aid Counselor
Responsibilities - Reviewed and evaluated student financial aid applications for content and completeness.- Advised students and parents in the process of applying for federal and state student aid grants.- Counseled students regarding special circumstances pertaining to dependency and adjustments in income.- Coordinated presentation for Financial Aid Awareness WorkshopsNotable accomplishments- CUNY Darence Steven’s Award for Excellence in Financial Aid (2007)- Contributing author to the Financial Aid Newsletter- Collaborated with the Office of Media Services in the development of a Financial Aid Promotional Video
Feb 2004 - Oct 2007
Financial Aid College Assistant
1999 - 2004
~5 yrs
5 education records
Mark Rivera education
Certificate Program In Oracle Database 12C Developer, Information Technology
New York University
M.S. Ed, Higher Education Administration
Baruch College
Mpa, Human Resource Management
John Jay College (Cuny)
Ba, Government Studies
John Jay College (Cuny)
Doctor Of Education (Edd), Organizational Leadership
Grand Canyon University
FAQ
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What company does Mark Rivera work for?
Mark Rivera works for City University of New York.
What is Mark Rivera's role at City University of New York?
Mark Rivera is listed as Deputy Director of Financial Aid Operations at City University of New York.
Where is Mark Rivera based?
Mark Rivera is based in New York, United States while working with City University of New York.
What companies has Mark Rivera worked for?
Mark Rivera has worked for City University Of New York, Bmcc, and John Jay College (Cuny).
How can I contact Mark Rivera?
You can use AeroLeads to view verified contact signals for Mark Rivera at City University of New York, including work email, phone, and LinkedIn data when available.
What schools did Mark Rivera attend?
Mark Rivera holds Certificate Program In Oracle Database 12C Developer, Information Technology from New York University.
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