Mark Roberts-Donovan Email & Phone Number

Boston, Massachusetts, United States

Defined and executed product vision and roadmaps, aligning with market needs and stakeholder goals to drive successful outcomes.Managed and prioritized product backlog, adapting to evolving requirements and ensuring timely delivery of features.Oversaw full product lifecycle, from design to development, ensuring high-quality results and stakeholder satisfaction.Developed user stories and technical documentation, enhancing team understanding and communication.Monitored product progress and performance, providing updates and driving improvements through data-driven insights.Facilitated Agile ceremonies and sprints, optimizing team collaboration and project efficiency.

Greater Boston Area

Waltham, Ma

Process customer creditsManage and update customer and sales databasesResearch and update customer informationInspect returning productProcess returned product denialsCommunicate with sales representatives in order to ensure customer information and correctly process customer credit

Manage a small team of employees to enhance facilities to drive a safe atmosphere and enjoyable experience for customers. Maintained 350,000 sq. ft. commercial buildingManage relationships with landlord and other tenants in the building to ensure proper upkeep of building to prevent costly improvements. Manage relationships and schedules with external companies for logistical support. Manage receiving of consumer goods, building supplies and operations equipment to optimize product storage. Established procedures for disposal of hazardous materials.Implemented protocol to ensure that the building is in compliance with all State fire codes.Moderate troubleshooting and calibration of machinery.

As a freelance writer for the Bars and Clubs section, I check out area bars and restaurants, and review them based on their quality and price.

One of the lead writers for a start up magazine which included brainstorming article concepts, researching concepts, interviewing artists, and writing articles for print. Acted as Assistant Editor to the Editor in Chief.Provided editorial responsibilities which included proof reading, revision, and editing prior to publication. Proactively responded to start up business curve-balls to meet publication timelines; which included transcribing information, data conversion and any task necessary to meet schedule.

Part of a team to provide compatibility testing of consumer software products which included validating software package against multiple hardware formats. Provide receptionist duties which included scheduling and providing consumers with product information. Executed to organizational layout changes which included driving office setups, break down and set up of IT equipment to ensure efficiencies in corporate layout. Provided business continuity by maintaining building upkeep, managing kitchens, office supplies and mail room.