Mark Roberts Email & Phone Number

York, England, United Kingdom

Writing copy and creating content for website listings

- Developed strong negotiating and rapport building skills to manage customer expectations and ensure satisfaction- Specialist role with key responsibilities over compliance, shrinkage reduction, customer satisfaction and staff training.- Reduced repair lead times by 50% for key supplier by implementing stock organisation system and team training meetings to share best practice- Increased sales of add-on services by 15% year-on-year by producing knowledge cards for sales staff, writing guides and increasing awareness on internal social media and providing one-to-one coaching with sales team- Resolved customer complaints and difficult cases diplomatically and within company policy. Used judgement to compensate where it was needed and restore customer confidence successfully.

York, England, United Kingdom

- Sold a wide product assortment of special order items, and required in-depth knowledge for high value kitchen sales- Produced a product knowledge and ordering guide for colleagues to increase sales and attachment rates by 20% over peak trading period year-on-year- Received specialist training for kitchen sales to positively impact customer engagement and drive sales

- Volunteered to attend training events around the country for the latest tech products. Used guides and presentation sessions to relay knowledge to other staff- Frequently worked extra hours to cover for evening sales events- Flexible approach to working - responded to customer demand by covering all areas of the store outside of my specialty

Whitby, England, United Kingdom

- Joined family-run bakery as an assistant, performed duties such as van loading / driving, general maintenance and cleaning- Worked trade shows across the country, setting up stalls, signage and social media posts.