Good team environment working well for each other on a daily basis to process the incoming mail, distribute to the applicable round in order to be delivered as per the nature of the business.Good to learn the local area road structure and very rewarding being acknowleged by the public.

Responsible for maintaining the fluid process of receiving customer freight and equipment then despatching same to various shipping addresses and vessels located around the North East of Scotland.Managing a team of five staff we held daily meetings to prioritise tasks ranging from forklift maintenance checks, warehouse stock checks to managing MSDS and DG freight. This ensured all team players were aware of the warehouse schedule and expected asset requirements for the next 24/48 hour period.I believe I gained some valuable experience working in this environment with my team which ranged from the positives of writing employee appraisal programs to conducting disciplinary hearings on occasions.

Returned to a customer services role involving managing specific accounts of vessels outfit management services. This discipline was to converse with client vessels to arrange the supply of stock and it's distribution to various ports around the world in a timely manner.I enjoyed the return to the familiar programs of Access and Enterprise whilst re-connecting with customers from my previous role in the company.

Having relocated from Glasgow to our group head office in Aberdeen I was recruited primarily to work with and oversee the warehouse team in the execution of all customer orders that were to be picked and packed correctly and delivered as per our customers's requirements. My responsibility extended to the allocation of workload and prioritising work ensuring all resources are utilised correctly and recognising the appropriate need for overtime to ensure the schedule is kept up to date. I performance managed the team with regular reviews and an appraisal program as well as, on the odd occasion, confronting issues of performance, in both capability and conduct, handling such with diplomacy and tack. Invited to meet with the senior management team at regular management meetings to update warehouse status and relevant bullet points with other departmental managers.

Sole responsibility for sales and service functions of a newly created Glasgow based office. I established and serviced new client accounts within the regional customer base of ship managers, ship's agents and vessel owners promoting the company brand and associated services around the west coast of Scotland. Caledonian MacBrayne Ferries being a prominent client that we managed during their vessel winter refit program with magnetic compass repair, compass adjusting trials and chart folio correction services. I believe this short but very productive period gave me invaluable and practical knowledge of the industry we operated in.

Served an apprenticeship specialising in the testing and overhaul repair of magnetic compasses for sea going vessels servicing Scottish ports. I gained relevant Mech Prod Engineering HNC relating to my position as well as workshop service and sales experience. In addition during this time I was made responsible for establishing the initial internal quality assurance management program for the company (BS5750) thus gaining the Quality Assurance Accreditation through Det Norske Veritas. Internal audit checks were then undertaken to ensure the correct procedures were being carried out and to identify any training requirements or procedural changes. However I also learnt the customer service principles which have followed me throughout my time with the company.