Involved in pre-sales, on-site and off-site planning of new systems, organizing installations, carrying-out installations, post-installation training.First contact for US and Canada accounts—handle all customer and technical support issues in a timely manner; help build and maintain positive relationships with customers.Worked with lead programmers, engineers and management at German headquarters to discuss service cases, keep teams up to speed with current priorities and gather information to rely back to clients and customers. Promoted products on the West coast; presented technology and solutions to potential customers at conferences and trade-shows; phone, e-mail and on-site.

Planned communicative lessons for 11 different 2- hour classes weekly; classroom focuses: Conversational English, Business English, Pronunciation, Phonics, Reading, Grammar, Listening, Kinesthetic learning.

Led department which provided tech service and support to all company customers including Wal-Mart Canada, Sam’s Club, Lewis Drug, CVS, etc. Responsible for service response time and managing on site repair technicians. Traveled North America extensively.Promoted to lead service and repair technician for refilling system. Responsibilities included on-site training and installation of systems, industry trade shows. 30% travel, including international.Received supply orders, prepared shipments, processed invoices.