Mark Rowan

Mark Rowan Email and Phone Number

Assistant Director Operations/Chef Concierge @ Hyatt Hotels Corporation
chicago, illinois, united states
Mark Rowan's Location
Greater Calgary Metropolitan Area, Canada
Mark Rowan's Contact Details

Mark Rowan personal email

n/a
About Mark Rowan

A skilled director with extensive knowledge of the hospitality and aviation industry and more than 20 years' international airline operational and hospitality management experience. Offering demonstrated leadership and team development skills and a proven ability to grow and motivate a diverse multicultural team. A creative problem solver, accustomed to long-term planning and on the spot decision making; flexible management style allows for handling irregularities and quick resolution of complex scheduling and service issues.

Mark Rowan's Current Company Details
Hyatt Hotels Corporation

Hyatt Hotels Corporation

View
Assistant Director Operations/Chef Concierge
chicago, illinois, united states
Website:
hyatt.com
Employees:
59357
Mark Rowan Work Experience Details
  • Hyatt Hotels Corporation
    Assistant Director Of Operations
    Hyatt Hotels Corporation Sep 2021 - Present
    Calgary, Alberta, Canada
  • Hyatt Hotels Corporation
    Chef Concierge
    Hyatt Hotels Corporation Jan 2017 - Present
    Calgary, Alberta, Canada
    I am also a Proud member of Les Clefs d'Or, the international Hotel Concierge Association.
  • Hyatt Hotels Corporation
    Interim Assistant General Manager
    Hyatt Hotels Corporation Dec 2020 - May 2021
    Toronto, Ontario, Canada
    - Oversaw complete operation and financials of the property, achieving planned goals for operational integrity as measured by revenue, profit and Rev Par, while maintaining brand standards. - Committed to high quality guest service and teamwork
  • Westjet
    Manager, B767 Operations
    Westjet Apr 2015 - Mar 2016
    Calgary, Canada Area
    Manage all aspects of Boeing 767 flight attendants. Oversaw human resources including interviewing and hiring of potential staff and crew. Ensure all flights comply with the rules, regulations and standards of Canadian Aviation Regulations, Transport Canada, the Airport Authority, and Customs and Immigration.• Led and motivated staff to ensure the successful, on-time launch of WestJet's first wide-body aircraft, the Boeing 767-300 extended-range aircraft in October 2015.• Working within a highly competitive industry, exercised diligence in reviewing operations, including headcounts and process improvements, to identify and implement efficiencies while ensuring ongoing customer satisfaction.• Train staff to manage situations with calm and professionalism, as well as empathy for customers to both prevent and manage flight disruptions and delays.
  • Westjet
    Manager, Onboard Operations
    Westjet Apr 2013 - Jan 2015
    Calgary, Canada Area
    Oversaw and coordinated all staff and support services that allow flight attendants and crew deliver a memorable guest experience with top quality service, equipment, and consumables. Recruit, train and develop staff to provide WestJet’s legendary customer service to the Onboard Operations Team
  • Westjet
    Performance & Support Manager
    Westjet Jan 2010 - Apr 2013
    Calgary, Canada Area
    Led and motivated the in-flight team by creating a fun, friendly, and productive working environment; celebrate success throughout the year, recognizing and rewarding employees according to WestJet policies. • Model the passionate, caring attitude is the foundation of WestJet’s corporate culture: care for WestJetters, who then take care of our guests, who in turn support our business. • Analyzed workflow and made recommendations to improve employee performance, equipment, technology, and business processes.• Support staff and improve performance through provision of formal and informal development opportunities such as role modelling, monitoring, and on-the-job coaching.• Collaborated with senior management and colleagues to explore new and innovative ways to grow and enhance diversity hiring and talent management initiatives.
  • Airport Terminal Services
    Manager, Customer Service
    Airport Terminal Services Apr 2009 - Jan 2010
    Managed airlines operations
  • Skyservice Airlines
    Inflight Base Manager
    Skyservice Airlines Nov 2005 - Apr 2008
    Calgary, Saskatoon
    Performance Management of the Inflight Group
  • Jetsgo
    Base Manager
    Jetsgo Mar 2002 - Mar 2005
    Calgary
    Managed overall Airline Operations
  • Government Of Manitoba
    Special Assistant
    Government Of Manitoba Aug 1994 - Oct 1999
    Political Assistant to various Cabinet Ministers

Mark Rowan Skills

Airlines Aviation Airports Sabre Flights Commercial Aviation Aircraft Iata Aircraft Maintenance Civil Aviation Airline Reservations Flight Safety Airline Management Aviation Security Flight Planning Airport Management Customer Service Team Leadership Charter Aerospace Performance Management Private Pilot Human Factors Operations Management Leadership Team Building Management

Mark Rowan Education Details

Frequently Asked Questions about Mark Rowan

What company does Mark Rowan work for?

Mark Rowan works for Hyatt Hotels Corporation

What is Mark Rowan's role at the current company?

Mark Rowan's current role is Assistant Director Operations/Chef Concierge.

What is Mark Rowan's email address?

Mark Rowan's email address is mr****@****jet.com

What schools did Mark Rowan attend?

Mark Rowan attended Red River College, University Of Manitoba.

What skills is Mark Rowan known for?

Mark Rowan has skills like Airlines, Aviation, Airports, Sabre, Flights, Commercial Aviation, Aircraft, Iata, Aircraft Maintenance, Civil Aviation, Airline Reservations, Flight Safety.

Who are Mark Rowan's colleagues?

Mark Rowan's colleagues are Danijela Boskovic, Bob Gillia, Gerry Trumper, Peter Norman, Juliet Cheng, Eldrich Tromp, Kathryn Kardashian.

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