Gas field supervisor at National Grid

•Report monthly regulatory data for MA and CT. Review the data to ensure that it is accurate and deliver it to the respective state agencies. Work closely with the OCC's, field supervisors and managers, dispatch readiness and call centers to ensure that the objectives are met. •Produce daily reports for CT and MA. When the objectives are not being made then I identify the issues and assist the team to ensure that the results are improving. Had reports built in to help the team focus on results and stay on track so that we can avoid paying any financial penalties.•Each year consistently helped saved the company $12M in penalties in NY, $5,4M in MA and $300K in CT for their metrics.•Provided information for the CT's results to the State Government Relations in Albany. This assisted in the savings of $100,000 in penalties for the years 2019 through January 2023.•January 2019 identified an error with the Installation data in CT. Worked with IT and identified the errors and they corrected the issue. Catching this error saved the company $5,000 in a penalty. •Developed several plans to successfully reduce the report rates across NY, MA and CT. Identified tracking units within central offices that had elevated report rates. •Conducted field visits and identified cable locations that needed to be properly encased. Entered tickets into the National Operations Quality Inspection data base, and tracked their progress. This helped reduce dispatches and saved the company hundreds of thousands of dollars. •Conducted bonding and grounding observations required by the NY-PSC for the purpose of performing co-inspections to ensure the Optical Network Terminals were properly grounded.•Supported depositions for Verizon, all of which were dismissed on the basis of evidence provided. •Worked with IT and verifying that the data was properly moved from DB2 to Teradata.•Continue to strengthen the relationship between the Field, Central Office, OCC and Support organizations.

• Lead a team of ten associates who were responsible for loading and dispatching I/M technicians.• Responsible for dispatching 300+ I/M technicians, balancing the load while meeting/exceeding the objectives. Proactive and reactive to the Installation and Repair loads, while operating within budget. • Forecasting, implementing and executing strategies for force to load functions. • Gathered and analyzed information accurately, developed strategies and implemented solutions in a timely manner. • Successfully developed, coached and evaluated all associates on an individual and team basis in the Operation Control Center. • Set objectives/goals for each of the associates. Cross-trained the associates, which helped in the reduction of overtime and improved our flexibility. Worked with a diverse work force and encouraged teamwork. • Proactively collaborated with the Union to help avoid any grievances. When there was a grievance, I successfully negotiated with the Union. Working knowledge of the end-to-end installation and repair process.

• Identified and developed a plan to successfully reduce the customer trouble report rates (CTRR) in the top two wire centers in South Queens. • Worked with the engineering department to help identified sections of cables that needed to be replaced. This process saved approximately 2,400 dispatches and $132,000 in the first year. • Assisted in the development of the Outlying Behavior Report (OBR) process and the tracking of the targeted associates. This process helped reduce the number of errors by identifying the individuals who were in need of training. • Identified associates that performed above the standard for no-accesses, repeaters and I-codes. Assisted in the development of presentations for Officer Meetings. • Participated and played a crucial role in a focus group for measuring and displaying information in all garages in the greater metro area.

I supervised a group of 20 new employees that performed Installation and Maintenance for residential and business customers. The new employees were temporary employees and the majority of them were hired as full-time. Trained, coached and supervised this group of technicians on safety, quality, productivity and the importance of performing safely and keeping the customer satisfied. Performed random safety inspections, job location inspections to ensure that they were doing the job correctly, efficiently and in a safe manner. The job quality inspections were performed while the technician was at the location and/or after completion. Reviewed with each of the technicians their performance and what needed to be worked on to improve the quality of their work along with keeping the customer informed and satisfied.

As a field technician i performed both Installation and Maintenance for Residential, Small and Large Business customers. My performance was above the standard and was asked to be part of a new group of technicians. The new group was call the "SMT" self-managed-team. This team required less supervision since the technicians were considered to be among the best. I was also asked to visit several Large Business customers periodically to ensure that they have the best possible service and experience with our company. When these customers had any type of problems I would correct the issue ASAP.

Started out as a Lineman installing/removing poles and cables. The cables were either underground or overhead. Conducted safety checks prior to performing any work functions. I acquired my Commercial Drivers Licence which was required to drive the line trucks.