Mark Ryan Email & Phone Number

Saint John, Nb, Ca

Saint John New Brunswick

• Working with our vendors; monitor, analyze, and report on availability of critical business systems including performance and service stability.• Working with our vendors; to install various network devices, camera systems, Wi-Fi, Meraki Networks, data circuits, cabling, component cabinets and servers. Oversee vendor performance as required.• Ensuring that network performance is monitored for alerts, bottlenecks, connectivity, capacity, and utilization. • Technical escalation point; troubleshoot any concerns or activities related to the networking components and quickly determine resolution of technical issues impacting customers both external and internal.• Implement directly or coordinate with vendors to install network devices including switches, routers, access points, VOIP phones, firewalls and other network devices. • Manage testing, debugging, analyze performance, and document technology components.• Working with the security team to proactively mitigate any security threats and / or network attacks. • Work with the security team to perform secure configurations on the network infrastructure. (including firewalls)• Responsible to oversee vendor work during the installation, configuration, and integration of new network infrastructure, e.g. routers, switches, firewalls, etc.• Responsible for keeping the network design documentation up-to-date.• Making sure that after hours maintenance windows are properly coordinated to all stakeholders.• Prepare status and activity metrics to track delivery of IT services, planned and unplanned system outages, other key IT performance metrics. • Work with senior IT managers and project managers on various IT projects when required.

Saint John Nb

• Manage and support field implementation of new POS technology.• Train site personnel on the use of the new technology.• Provide install and technical support to technicians and employees.• Log, track, troubleshoot, and resolve open incidents through incident management tools.• Manage hardware deployment, and associated upgrades.• Troubleshoot network, hardware and software issues.• Work with vendors and third parties to resolve hardware, networking, and software issues.• Create, implement and manage assigned field service projects to include associated resources.• Develop installation process documentation

Calgary, Canada Area

Support Cenovus Integrated Winter Program in field locations. • Work with and support the various Winter Program business functions field representatives• Deployment of all equipment required by the Winter Program- PCs, laptops, printers, network equipment, phones, Sat phones, Air Cards, 2Way Radios• Respond to and resolve any technical issues• Demobilize the infrastructure at end of project and return equipment to inventory• Maintain an inventory of all equipment on site• Printer support• Assist and/or oversee 3rd party vendors work• Attend scheduled meetings, including safety meetings or daily scrum• Work in a safe manner according to Cenovus guidelines

Calgary, Canada Area

• Construction monitoring various work packages. • Summarizing, tracking and entering time and materials costing into tracker and various reports. • Daily reporting and input with compiling the weekly report, • Monitor risks/issues as they arise; working with project management team to respond efficiently for resolution on any risks to the critical path. • Provide troubleshooting support for service contractors in the field. • Provide oversight with respect to quality, safety and environmental considerations as the Owners’ site based representative. • Assist the project management team on technical issues.

Calgary, Canada Area

• Work with the Director of Corporate Services and the Calgary West Central Primary Care Network’s (CWC PCN) IT Service Provider to implement IT-related initiatives and changes.• Provide advice and approval of IT Infrastructure.• Oversee and monitor CWC PCN’s 3rd party IT service provider to ensure actuate Support.• Develop and implement IT policies.• Accomplish financial objectives by forecasting requirements, preparing annual budget and scheduling expenditures.• Manage special projects to ensure effective planning, communication, roll out, and change management.• Ensure program/project activities operate within CWC PCN’s policies and procedures, as well as Alberta Health guidelines.• Ensure all projects include Planning, Risks, Progress Tracking, Training & Communication

Calgary, Canada Area

• Complete customer premise, building POP and data centre Fiber equipment installation and turn up.• Maintain Telephone Equipment.• Customer service delivery, acceptance testing and troubleshooting diverse network services.• Ensure timely updates are provided to the Project Team regarding service implementation.• Work with the Network Operations Center to provide field support for network maintenance. Assess Network Equipment based on design• Perform and document site surveys in commercial properties while working closely with inside wiring contractors to provide timely customer installs.

Calgary, Canada Area

Recently finished a companywide Windows 7 & Office 2010 Rollout. I am now currently working on Several Infrastructure Projects that include: Office integration onto company network, VOIP, wireless. New office integration onto company Network, VOIP, and wirelessProject management of several Canadian and US Office moves, integrations, upgrades

Calgary, Canada Area

Currently working on the company wide Windows 7 and Office 2010 rollout. 2800 computers (laptop and desktops) to our entire organization across Canada and the US. Managing field resources and inventory in order for successful implementation. Developing a working schedule and an executive weekly report. Working on and tracking the budget and financial plan with senior management. Recycling outdated computers to ERA.

Calgary, Canada Area

Project coordination, system deployment and emergency response support for field locations and branch offices - server deployments and configuration, network infrastructure deployments and configuration such as - satellite installation and support, wiring projects and phone system installationsRoutine site visits and maintenance activities.Workstation/Laptop preparation and distribution to assigned location/user.24/7 and On-call support.Telephone/Fax/Data communications support for remote facilities and offices.Ensuring Service Level Agreements are met (SLA's) including Help Desk ticket resolution during scheduled time in home office.Frequent follow-up with end users, including on-going assessments of user requirements.Organization and continuous inventory of IT Equipment (i.e. field offices

Company wide Cisco VOIP rolloutCompany wide Cisco Wireless rolloutPRI upgradesExternal Wi-Fi3G/4G booster installationsOffice integration onto company network, VOIP, wirelessNew office integration onto company network,VOIP, wirelessProject management of several US Office moves, integrations, upgrades

Calgary, Canada Area

Supervise & Co-ordinate Regional Services for 70 Facilities and Remote offices.Track inventory and service callsServer Rollouts, High Speed WAN installs and new office infrastructure. Deploy new hardware and maintain existing hardware. Complete Mid and Year End reviews for staff.Create job postings and Conduct interviews for those postings.Coach and Mentor new and existing staff

Calgary, Canada Area

IT Support for Field Offices for CCS. Install, Upgrade and Service. PC’s, Laptops, Printers, Servers, Applications, Communications’s, Phone Systems and Internet.

Senior TSR & PC service- Troubleshoot computer and high speed internet problems via telephone. - Book service calls and record actions taken thus far.Track and follow-up on escalated service calls both telephone and on site.- Travel to the customer's home and complete on site repair of computer and or high speed connections.Complete customer audits and equipment tracking