Mark Ryan Garcia Email and Phone Number

Responsible for assisting and handling travel bookings for high profile Clients of American Express from creation, amendment and follow ups which includes but not limited to ticket issuance, complicated fare structures (Round the World, Circle the Pacific fares etc.) and coordinating with different sectors of the travel industry – including internal and external clients in helping to promote exceptional and memorable customer service to our clientsService and assist premium card… Show more Responsible for assisting and handling travel bookings for high profile Clients of American Express from creation, amendment and follow ups which includes but not limited to ticket issuance, complicated fare structures (Round the World, Circle the Pacific fares etc.) and coordinating with different sectors of the travel industry – including internal and external clients in helping to promote exceptional and memorable customer service to our clientsService and assist premium card members, going above and beyond to deliver an exclusive experience from booking the latest Michelin Star restaurant to sourcing the latest must have luxury item. Show less

Responsible for developing, preparing, providing and presenting classroom-training programs for Aegis PeopleSupport; measuring and evaluating the training sessions conducted; and planning and implementing training interventions to meet client targets. Works with Operations Management to assess training needs, and conducts coaching and feedback sessions with trainees to ensure standards are met.