Mark Ryan Guinto Email and Phone Number

• Tier 2 Support for Verizon Business WAN Unmanaged Services of their Enterprise Level Clients.• Responsible for the logical configuration of network equipment via thorough routing concepts skill set including Layer 3 device (Cisco, Juniper, Nortel, Adtran and Alcatel/Luscent platforms).• Validates circuits (WAN) are passing IP traffic and confirms Layer 1 to Layer 3 (Provider's Edge) connectivity for the hardware and access which implements different line coding, framing techniques and… Show more • Tier 2 Support for Verizon Business WAN Unmanaged Services of their Enterprise Level Clients.• Responsible for the logical configuration of network equipment via thorough routing concepts skill set including Layer 3 device (Cisco, Juniper, Nortel, Adtran and Alcatel/Luscent platforms).• Validates circuits (WAN) are passing IP traffic and confirms Layer 1 to Layer 3 (Provider's Edge) connectivity for the hardware and access which implements different line coding, framing techniques and WAN access technology with various speed of T1/E1, T3/E3, OC3 and Ethernet.• Support and troubleshoot issues in WAN activations during project roll outs to established connectivity (Layers 1-3)• Extensive knowledge in troubleshooting different encapsulations (PPP, FR, MLFR, MLPPP, HDLC and ETHERNET).• Proficient in implementing routing protocols (LACP, BGP and Static) basic in (EIGRP, RIP and OSPF) path control, QoS, network management tools based on SLA (Service Level Agreement) and ensures that customer has connectivity to all of their sites.• Set up and ensures BGP and error free connection Between CE and PE Routers• Coordinates with different Partner Telecoms (PTTs), Internal Groups such as Field Technicians, Order Manager, Project Managers, BNE/DTAC for Layer 1 and 2 for successful delivery of network Circuits to clients.• Acts as technical customer point of contact during device activation and completes checklist criteria for activation.• Ensures configurations meet customer expectations as well as industry and product standards.• Responsible for accurate backoffice system data record management. Show less

• Managing Users in Active Directory by organizing per section, adding users, resetting password disabled or delete resigned employee’s account.• Creating user account in Microsoft office 365.• Managing Group Policy per Section.• Solve all the ticket issues from Hardware, Network, Server and Systems issues.• Sending Fortinet Firewall usage report.• Installation of Access Point, IP Phone and Network.• Troubleshooting computers hardware and software maintenance for… Show more • Managing Users in Active Directory by organizing per section, adding users, resetting password disabled or delete resigned employee’s account.• Creating user account in Microsoft office 365.• Managing Group Policy per Section.• Solve all the ticket issues from Hardware, Network, Server and Systems issues.• Sending Fortinet Firewall usage report.• Installation of Access Point, IP Phone and Network.• Troubleshooting computers hardware and software maintenance for production and office area including different system in use.• Preventive Maintenance for all computer.• Documents all IT issues and resolution in detail.• Create User acceptance, Inventory Assets for all IT units.• Coordinates with management, other IT resources or 3rd party vendors for assistance in reaching resolutions. Show less

• Managing Users in Active Directory by organizing per section, adding users, resetting password disabled or delete resigned employee’s account.• Managing Group Policy per Section.• SQL database data search, retrieve or move and backup depends on employee needed.• Setup a local unit Windows 7 & 10, network with multiple printers including remote access for employees.• Troubleshooting computers hardware and software maintenance for production and office area including different… Show more • Managing Users in Active Directory by organizing per section, adding users, resetting password disabled or delete resigned employee’s account.• Managing Group Policy per Section.• SQL database data search, retrieve or move and backup depends on employee needed.• Setup a local unit Windows 7 & 10, network with multiple printers including remote access for employees.• Troubleshooting computers hardware and software maintenance for production and office area including different system in use.• Preventive Maintenance for all computer units quarterly.• LAN Cabling setup for office & production area.• Installation of CCTV in office and production area.• Serve as technical support on all areas of MIS Division, as needed arises.• Implementation and Configuration of Cisco Network devices (Layer 2 switches Catalyst 2900 series) to support network requirements of the clients.• Monitoring production switches by Nagios • Troubleshooting network connectivity issues. Show less