Staff leader of the Business Improvement Group (“BIG”), responsible for providing systems support (Microsoft Dynamics ERP and CRM, Reporting) and business process improvements related to the entire Superheat group. Lead and help drive process and system improvements. Responsible for high impact – highly visible projects that will continually drive organizational performance and optimal results within Superheat. Charged with continuing to increase the return on investment of the current Business Process and ERP systems. Collaborate and work with the management teams to drive overall system performance. Oversee and manage business process improvements. Assess process for effectiveness and value targets. Train and coach staff, management and stakeholders on Microsoft Dynamics values, systems, updates and changes. Support departments heads and line managers on achieving deliverable results that align with the organizational strategic objectives.

Responsible for maintaining the ERP systems including programing and coding X++ customizations and performing software improvements. Worked with the IT Department to ensure problems with the ERP system are resolved promptly. Conducted regular research to ensure proper versions/updates are being performed to the ERP system as well as other business software products. Maintain existing ERP system program customizations and enhancements. Perform installation of ERP system program updates and hotfixes as required. Maintain ERP system database security, backup and performance. Liaise with the information technology team to assist in resolving problems with ERP systems. Assist in the analysis, assessment and documentation of end-user requirements for customizations and enhancements. Develop new ERP system program customizations and enhancements per end-user specifications. Assist with training of end users to operate new or modified programs. Assist in defining software development project plans, including scoping, scheduling, and implementation. Assist with research into ERP system lifecycle and major version updates. Assist with research on connected business software (e.g. Business Intelligence, Reporting, AX Add-ons) in support of procurement and development efforts. Liaise with vendors for efficient implementation of new software products or systems and for resolution of any adaptation issues. Recommend, schedule, and perform software improvements and upgrades

Responsible for providing end user and back end support in a variety of areas as well as maintenance and troubleshooting of business enterprise products. This position requires experience in programming, Windows Server, Windows Server Applications, VMware along with hardware, software and end user support. Provide end user support for computer systems, printers, air cards, 3rd party software and hardware, Microsoft Windows, Office, SharePoint, Lync/Skype for Business, Cisco VPN Technologies, and other various software for enterprise. Responsible for Penta Technologies programming and Reporting cubes. Provided back end Linux support. Maintained System Center and Exchange servers. Provided backend support for Microsoft CRM servers. Supported sales staff with any issues. Configured and deploy server hardware. 1.6 Maintenance and troubleshooting of business enterprise products including Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Terminal Server, Microsoft System Centre, Microsoft CRM Server, SSL Certificates and more as required.

Responsible for providing troubleshooting support. Evaluate and install computer hardware, software and OS. Implement data, Software and hardware security procedures. Perform data backups and recovery operations. Collaborate with teams in testing, application and training of personnel. Produce documentation that assist others in troubleshooting. Setup LAN and Internet connections. Evaluate and optimize performance of computers and network systems. Create procedures and policies based on requirements. Maintain materials and documentation that will assist personnel in troubleshooting. Create training and training documentation for IT Dept. Work varied shifts and on call rotations. Act as a liaison between departments to assist in resolutions.

Worked as a sales associate in the main track of store premises. Coordinated and collaborated with a team. Worked hardware front desk providing assistance from plumbing, paint, kitchen, automotive, seasonal wares, etc. Worked to solve customer questions and help them find exactly what they were looking for.

Responsible for creating programs and teaching others about computers/networks/internet. Streamlined process and coded a variety of web programs and websites. Worked with a team to setup computer networks infrastructure and software within Schools in New Brunswick. Deployed software and hardware systems. Liaised with various stakeholders to secure funding and create active budgets to stay on target spending.

Responsible for helping new and existing clients with troubleshooting products, analysing performance, helping with sales. Provided internal employees troubleshooting with unix/linux support.

Responsible for lead programming and working with a team of programmers to meet deliverables or code requirements. Specialised in C++ working with many programming tools and compiles. Artificial Intelligence and pathfinding. Coded in Lithtech engine to produce games that would work on multiple systems.