Mark S. Email & Phone Number

Arizona, United States

Scottsdale, Arizona, United States

• Supported Planful software in the areas of budgeting & planning, financial consolidations, modeling, financial reporting, AI assisted insight and scorecard / dashboards.• Zendesk, Salesforce, and EPM Cloud software• Closely collaborated with Product Development & QA teams in India on product requirements and issues.

Scottsdale

• Responded to technical support inquiries from end-users, resolving technical issues and providing app-related assistance through various channels such as email and in-app messaging.• Assisted in providing technical support and troubleshooting for an app with 2.5 million active users, ranked top 40 in both app stores.• Utilized software such as Salesforce, Jira, Intercom, and Amplitude to efficiently address and resolve customer inquiries.

Scottsdale, Arizona

• Worked with B2B clients to provide technical support, troubleshooting and assistance with app and software related issues.• Demonstrated proficiency in SQL, Azure Dev Ops, and other software tools to support client needs.• Contributed to the establishment of a consumer knowledge base for MINDBODY, improving customer self-service capabilities and reducing support workload.

Scottsdale, Arizona

• Managed box office operations, including ticket sales, customer service, and financial transactions.• Maintained accurate ticketing records and generated daily, weekly, and monthly sales reports.• Resolved customer inquiries and complaints in a timely and professional manner, providing exceptional customer service and ensuring customer satisfaction.

Vail, Colorado

• Manage front-of-house and back-of-house operations for the festival, including overseeing volunteer teams, box office and merchandise operations, and ensuring customer satisfaction through excellent customer service.• Develop and implement audience service plans, processes, and procedures to ensure the smooth and efficient operation of the festival, while also ensuring compliance with all relevant health and safety regulations.• Collaborate with festival organizers, artists, and other stakeholders to provide a safe and enjoyable experience for festival attendees, and proactively respond to customer feedback and complaints to improve overall service.

• Expertly oversaw scheduling and bookings for a team of 800 instructors• Maintained and ensured quality operations through regular audits of 30 front-line staff members• Delivered exceptional guest-facing customer service at the #1 highest-ranked resort• Recognized with the prestigious Vail Resorts Epic Service Award for exceptional performance

• Oversaw and executed stage setup and breakdown, ensuring proper installation and operation of sound, lighting, and visual equipment• Coordinated and managed security personnel, ensuring the safety and security of performers, staff, and attendees• Planed and managed events, including scheduling, vendor coordination, and logistics, to ensure seamless execution and positive customer experience

• Planned, organized, and coordinated travel arrangements for 7th and 8th grade students from Washington State to Arizona, ensuring safe and efficient transportation.• Communicated effectively with students, parents, teachers, and staff to provide information and answer any questions related to the trip and travel arrangements.• Managed the budget for the trip, including the cost of transportation, accommodations, meals, and activities, ensuring that it is within the allocated funds and making cost-saving recommendations where necessary.

• Assisted the teacher in implementing individualized education plans (IEPs) for students with severe and profound disabilities, ensuring their educational and therapeutic needs are met.• Provided one-on-one support to students in a variety of academic and behavioral areas, including academic instruction, functional life skills, and personal care as needed.• Collaborated with the teacher and other members of the interdisciplinary team to monitor student progress and make modifications to individualized educational plans as needed.

• Managed sales and distribution of tickets for spring training games, including processing ticket orders via phone, email, and in-person transactions.• Provided excellent customer service to fans and answer any questions they may have regarding game schedules, seating options, ticket policies, and other relevant information.• Assisted with daily box office operations, including reconciling cash, managing will-call lists, and working with the ticketing system to resolve any technical issues that may arise.

• Understood features and business applications of products, services, and customer-facing technology offerings, and solutions• Assessed, identified, measured, and monitored customer’s business needs, and aligns account strategies to maximize profitability and meet strategic goals• Conducted competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment

For organizations seeking customized, creative, and cost-effective public relations and public affairs campaigns, Russell Public is an ideal partner.The agency’s principals have crafted award-winning national communications campaigns for Fortune 500 companies, national trade associations, government agencies, medical technology and life sciences firms, and individual industry opinion leaders. Skilled in media relations, messaging, and business and consumer communications, we routinely exceed client expectations in showcasing products, services, and causes across all communications platforms.