• Provide first experience resolution for all incoming Member Experience calls, emails, chat and/or face-to-face inquiries which include but are not limited to:• Listing management and support• Payment management (accept payments, billing inquiries, refunds etc.)• Course management: course registration, transfers, cancellations; course check in and material• Member questions on software, its use and installation• Basic troubleshooting on CREB® supported software• Membership management (new applications, transfers, re-entries, terminations, changes, long service) • Key Management System (KMS) administration and support (sell, troubleshoot, maintain and provide guidance to members about the KMS)• CREB® programs, products and services• Sell and fulfill store inventory through multiple channels (face-to-face, phone, on-line)• Inventory management (monitoring inventory levels, ordering inventory, getting inventory ready for sale, financial paperwork, quarterly and annual inventory counts)• Identify and assess members’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal and team targets and goals • Handle complaints, provide appropriate solutions and alternatives within established service and quality guidelines; follow up to ensure resolution• Keep records of member interactions, process member accounts and file documents• Follow communication procedures, guidelines and policies• Go the extra mile to engage members• Recognize and execute on cross/up sell opportunities• Always maintain a high degree of professionalism, courteousness, and friendliness• Continuously improve through feedback