Mark S. Email & Phone Number

• Actively working with clients with arrears on their Mortgages to find the best solutions to bring their accounts current• Follow collections process to ensure collection of funds from client.

Calgary, Alberta

• Adjudication of Mortgages, Loans, Lines of Credit and Overdraft Protection• Sales of Mortgages, Home Equity Lines of Credit.• Customer Service, sales of ATB products such as Deposit accounts, Investments.• Action sales referrals by actively listening to client financial needs, cross-selling ATB products and services • Develop and build internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and resolve issues or concerns • Identify opportunities for growth in other lines of business, i.e.: referrals to wealth management and business banking • Provide assistance and peer coaching to other PBS's, as required • Generate sales referrals by promoting and cross-selling ATB products and services • Maintain and build customer relationships by providing optimum customer service• Develop and build internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns.• Follow tactical service routines, best practices processes and procedures on all administrative and operational activities within the branch.• Process cash and clearing transactions, abiding by current policies.• Provide assistance and coaching to other CSR's, as required.• Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled.

Calgary, Alberta

• Responsible for advising hiring managers on the recruitment process.• Provide effective end to end recruitment of CSR’s and other Customer Care roles where required • Work with hiring mangers to develop their competency in attracting, interviewing and selecting Candidates.• Ensure consistency and accuracy in the posting offer process.• Lead the new hire orientation and on boarding process.• Support the HR Advisor with providing timely and accurate advice to employees on collective agreement and HR policy Interpretation.• Support the HR Advisor by communicating any potential or identified employee or labor relations issues in a timely and confidential manner.• Support various HR initiatives as required.

Calgary, Alberta

• Provide effective end to end recruitment of CSR’s and other Customer Care Roles where required • Work with hiring mangers to develop their competency in attracting, interviewing and selecting Candidates.• Lead the new Hire orientation and on boarding process.• Effectively sell Starchoice as a great place to work.• Assisting with Career Fairs. Advising of new hires.• Multi tasking duties to ensure updates for our forms and databases • Ability to effectively take meeting notes• Assist with new hire sign on packages and tracking correspondence with job applicants. • Accurate use of Careernet/Njoyn e- recruitment tool.

Calgary,Alberta

• Responded to first level escalated calls by working with upset customers to resolve their issues.• Developed brain twister challenges to assist in improving agent knowledge of processes and procedures and encourage the utilization of resources.• Assisted supervisors and managers with projects and incentives.• Support our Managers and Supervisors by offering assistance with agents and peer to peer coaching as needed.• Created and deliver huddles on information that was essential to agents in their day-to day work• Handled customer’s inquiries in regards to activations, appointment concerns, commercial accounts, technical support and troubleshooting, billing, programming, and disconnections.• Effectively sell all Starchoice products and services offered from programming to Hardware and various company promotions