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👋 Welcome to my profile! This page is a summary of my decade plus in the tech for good industry that hopefully conveys what I believe to be my professional calling: Helping nonprofits change the world through improving technology, people and processes.After five years specializing in selling to, and supporting, groundbreaking nonprofit peer-to-peer fundraising tools at Blackbaud, I joined GoodUnited, a tech startup helping nonprofits connect with supporters on social.As the third full-time employee I helped GoodUnited go from less than $300k in annual revenue to over $10m. During that time we helped over 100 nonprofits raise over $1 billion on social media to cure diseases, save those at risk of suicide and self-harm, feed hungry children, save cats and dogs and other amazing causes. I've taken over multiple teams, processes and projects from channel and direct sales, to customer success, account management, partnerships, etc. in order to create repeatable processes to grow and scale nonprofit-serving businesses.Now I am co-founder and principal consultant with Constant Method, a business consulting firm that supports the tech-for-good industry. If you think I could be an asset to your company or team, or just want to chat, email me: mark@constantmethod.com
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Head Of SalesHatchCharleston, Sc, Us -
Co-Founder & Principal ConsultantConstant Method Nov 2024 - PresentCo-Founder and Principal Consultant of Constant Method, a business consulting firm that focuses on the tech-for-good space. We help the companies who sell to and support nonprofits through training, fractional employment opportunities and business strategy consulting across marketing, business development, sales, customer success and operations. -
Director Of RevenueGoodunited Sep 2023 - Nov 2024Charleston, South Carolina, UsAfter four years leading sales and account management, I was hand-picked by the GoodUnited co-founders to create the Director of Revenue role in order to evaluate and lead a go-to-market plan for a new self-service SaaS platform across partnerships, events, marketing, business development and sales. Highlights include:✅ Created the first ever partnerships program to formalize engagement opportunities including new pipeline referrals, professional services partnerships and technology integrations ✅ Created a new business development department including people, processes and technology to generate over $3m in qualified ARR sales pipeline in 12 months ✅ Integrated a cohesive GTM market plan across events, partnerships, business development and direct sales that increased qualified lead generation by 231%.✅ Sourced, hired and trained a full sales team to grow new logos by 173% and annual recurring revenue by 126%. -
Director Of Account ManagementGoodunited Jun 2022 - Sep 2023Charleston, South Carolina, UsI joined GoodUnited as the third full-time employee because of my passion, commitment and experience in empowering nonprofits to change the world. I began as Sales Director to build a sales process from the ground up then took on the responsibility of scaling current client revenue as Director of Account Management.Since 2019 I've helped GoodUnited: 📈 Grow company revenue from $1.5 million to over $10 million ❤️ Design and implement an end-to-end customer journey to grow our client count to over 100 of the largest nonprofits in the world including the American Cancer Society and Wounded Warrior Project🚀 Build and maintain a sales process that consistently maintained a 40% win rate for over 3 years🥇 Appear on the Inc. 5000 list as the 2nd fastest growing company in South Carolina and 1st in Charleston
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Sales DirectorGoodunited May 2019 - Jul 2022Charleston, South Carolina, Us
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Associate Account Executive Team LeadBlackbaud Sep 2018 - May 2019Charleston, South Carolina, UsI led a group of 70+ associate account executives for Blackbaud, the world’s leading non-profit based cloud software company. Our associate account executive team was responsible for selling software training, data-enrichment software, consulting services and peer-to-peer fundraising tools to existing Blackbaud clients. I supported teams across all revenue levels from emerging groups to enterprise sales and was primarily responsible for on-boarding new associates, continued training and education, pipeline management and forecasting. In addition to creating an amazing sales culture, I was responsible for hitting 117% of our sales goal in 2019 - closing over $372,000 in monthly recurring revenue in a high-profit margin portion of our business. -
Everydayhero Channel Sales ManagerBlackbaud Jul 2017 - Sep 2018Charleston, South Carolina, UsI was responsible for driving sales of everydayhero, an SaaS peer-to-peer nonprofit fundraising software platform within the Blackbaud General Markets Group. As a sales overlay for 95+ reps, I was responsible for a $2.4 million budget in 2018. In July of 2017 I inherited a product with a small ASP struggling to gain foothold in the larger General Markets Group, tasked with increasing the average sales price and finding larger opportunities for custom services. In 6 months we increased everydayhero ASP from $1,721 to $2,206 and taking services revenue from 15% of overall sales to 28% of sales through a targeted sales representative education and empowerment strategy. By April of 2018, ASP increased to $3,420 and services made up more than 50% of total sales. In that same time span, sales from our Core market outpaced our Emerging market for the first time in product history.
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Client Account ExecutiveBlackbaud Jun 2016 - Jul 2017Charleston, South Carolina, UsBlackbaud is the global leader in software designed for the philanthropic market. I worked with the eTapestry team providing CRM solutions for small to medium sized non-profits. I managed over 1,000 clients in the United States and Canada with a focus on peer-to-peer fundraising.
Mark Cross Skills
Mark Cross Education Details
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Wabash CollegeSpeech Communication And Rhetoric
Frequently Asked Questions about Mark Cross
What company does Mark Cross work for?
Mark Cross works for Hatch
What is Mark Cross's role at the current company?
Mark Cross's current role is Head of Sales.
What is Mark Cross's email address?
Mark Cross's email address is ma****@****aud.com
What is Mark Cross's direct phone number?
Mark Cross's direct phone number is +131729*****
What schools did Mark Cross attend?
Mark Cross attended Wabash College.
What skills is Mark Cross known for?
Mark Cross has skills like Customer Service, Microsoft Office, Leadership, Microsoft Excel, Program Management, Process Improvement, Project Management, Microsoft Word, Team Leadership, Troubleshooting, Online Advertising, Account Management.
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