Mark Saba's Location
Charlotte, North Carolina, United States, United States
Mark Saba's Contact Details
Mark Saba work email
- Valid
Mark Saba personal email
n/a
About Mark Saba
Accomplished and experienced information technology professional with proven track record of successfully managing and implementing complex IT projects, programs, and portfolios for large and medium size corporate clients benefiting both IBM and the clients in achieving their strategic goals and revenue. I enjoy leading or being part of a team overseeing and executing corporate wide projects and programs, services transitions, PMO improvement initiatives, and aligning technology projects with business goals. My experience spans data centers and applications migration, infrastructure build, network services, management, product development & test, engineering support, Lab environment and safety, and end user support. Providing Excellent grasp and application of project management processes, a natural leader and change agent, problem solver and effective negotiator, excellent communications at all level and strong team integration; performing in multiple and global environments involving vendors and contract management. PROGRAM & PROJECT MANAGEMENT SKILLSGlobal matrix organization team building | People & business leadership | Environment awareness & sensitivity | Focus on stakeholders’ satisfaction | Balanced resources and skills management | Business & technical requirements analysis | Due diligence | Program and project Integration | Communication at all levels | Financial management | Solution validation | Flexible & repeatable project processes and procedures | IT infrastructure & network deployment | Data center build &relocation | Applications migration & data flow analysis | Cutover planning | Knowledge & Service Transfer | Transition and Transformation Management| Cost effective solution & delivery | Vendor Management | Service Management |
Mark Saba's Current Company Details
Pursuing The Right Position As A Program / Sr Project Manager Or A Manager In In
Program Manager
Charlotte, NC, US
Mark Saba Work Experience Details
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Program ManagerPursuing The Right Position As A Program / Sr Project Manager Or A Manager In InCharlotte, Nc, Us
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Program ManagerPursuing The Right Position As A Program / Sr Project Manager Or A Manager In Information Technology Sep 2017 - PresentCharlotte, North Carolina Area
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Overall Transition Manager For An Ibm Insurance Industry ClientArtech Information Systems Llc - Ibm Contract Sep 2016 - May 2017Remote , North AmericaAchieved a successful, on time, and within budget transition and cutover of the client IT services to a new service provider by leading 32 IBM service towers integration leaders and their subject matter experts. Completed full comprehensive knowledge transfer (KT) and services shadowing for the provided IT services. Reduced cost for the client and IBM by quickly disconnecting and removing the hardware and software including the management services within two weeks after cutover of services. Terminated all of the vendor contracts according to their terms reducing the vendor cost to minimum. This effort also included performing the due diligence, creating and executing the IBM transition project plan & schedule, providing the IBM communication interface and escalation point for the client and their new service provider, managing the HW and SW assets transfer and the termination and disco of network services, resources transfer and reassignment, infrastructure and Lab Space release. The transition success earned the client and IBM executives great satisfaction and praise.
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Program Manager - For A Major Insurance Industry Corporate ClientIbm Aug 2015 - Aug 2016Remote From Home OfficeLead and oversee Request for Services projects implementation for six infrastructure and 8 application project managers. Manage Security and Modernization Program and 20 application remediation and management projects for $7M in revenue. Audit and improve program delivery processes. Consolidate and report weekly program status to IBM and Client stakeholders.• Completed migration and cutover of business applications to refreshed server hardware, OS, and database platforms upgrades allowing client to address end-of-life support issues. Used network data flows analysis skills to help troubleshoot and fix configurations, and user-acceptance problems, achieving successful cutover.• Turned around security implementation project, meeting the client challenge for a shorter delivery schedule and allowing the client environment to reach operations readiness as required for business objectives.• Improved infrastructure and application support organizations program and project delivery by integrating interdependent projects execution and aligning the project teams with the client needs. I also reworked and integrated the program and project status reporting and communication methods to match the client and achieved uniformity and same look and feel.• Assured projects success by reviewing and validating the technical solutions and assigning matching PM resources and skills, realizing project performance improvements that significantly and positively earned the client satisfaction -
Program And Overall Transition Manager - For A Major Industrial Corp ClientIbm Feb 2015 - Aug 2015Remote From Home OfficeImplemented and delivered the client complex e-commerce Portal Platform program by assuming the role of Overall Transition Manager and executing tasks of multiple PM roles including infrastructure, network, server, security and applications and test, while also overseeing 6 IBM and vendor organizations (Microsoft, AT&T, Lenovo) PM’s and resources execution; leading to the client successfully migrating its portal to IBM Public cloud and data centers. • Rebuilt the project schedule (This was a project turn – around assignment, the project was already a disjointed, 3 months late & troubled project) into a credible, integrated, and comprehensive project schedule with more than 2.1K tasks.• Restored the project execution discipline by conducting weekly scope and requirements review meetings with client application owners, vendors, and sub-project PM’s and presenting and reviewing the project weekly status with client and IBM stakeholders and executives. • Completed the design for redundant network and server infrastructure in IBM public Cloud (Softlayer) and 2 global data centers. Installed the network and infrastructure solution in partnership with the vendor and IBM architects and team. • Restored the schedule and achieved implementation of 375 servers and 4 environments in less than 2 months, by expediting and tracking the procurement and installation of HW and SW, and putting the project back on track resulting in timely portal delivery and meeting the client cutover date.
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Program & Portolio Manager - For A Major Banking Corp ClientIbm Jul 2011 - Jan 2015Remote From Home OfficeGenerated an average of $7 M in yearly projects revenue for IBM by leading 8 to 10 IBM global project managers in the implementation of up to 25 projects and programs running concurrently each year. • Identified and recovered $1M of unbilled projects labor and services in the 1st year of managing the program by documenting and streamlining project billing and invoicing processes and eliminating all risks of lost revenue.• Supported the PMO in returning the account to positive financial standing in the 1st year by executing labor transition to Global Resources and by closely managing resources for full-labor utilization resulting in significant cost reduction.• Completed an average of 60 solutions validation per year for client requests for IT services, including cost and labor estimates and technical review and approval. Reviewed and maintained the program and project delivery processes.• Allowed the client to meet its strategic objectives by completing programs for WIN7 Deployment to 7.5 K users, and IO Branches and Mortgage business unit separation.
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Transition Manager - For A Major Hotel Corp Strategic OutsourcingIbm Jan 2011 - Jul 2011Remote From Home OfficePlanned, and executed the network project in support of the client data center consolidation and migration to IBM data center. • Prepared a detailed network project plan based on confirmed scope and network configuration requirements by reviewing the existing solution and conducting weekly technical architecture and design due diligence and reviews with client and vendors. • Addressed network design and components gaps by requesting and implementing project change to modify the design and approve procuring additional network gear to meet the client requirements for migrating their server environments. • Identified and implemented an opportunity to speed up the server migration schedule by 3 months by implementing a change to use the IBM DC shared Internet Access Infrastructure as opposed to building a new dedicated Internet access. • Supported the successful migration of several server environment waves by participating in application data flow analysis, re – engineering, and troubleshooting network and server configurations, and supporting user acceptance testing. • Communicated to IBM and the client executives with weekly status reports and network project assessments keeping them abreast of progress and challenges.
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Transition Manager - For A Major Bottling Company Data Center Relocation To IbmIbm May 2010 - Dec 2010Greater Atlanta AreaCompleted a very aggressive project for the design, implementation, and service transition of the client network & security services to IBM data centers in an unprecedented record 5-month period satisfying the client business objectives of outsourcing the IT services, and announcing the sale and divestiture of its international operations and companies resulting in extremely elated client.• Prepared detailed project plan and schedule for the network solution design and delivery. This included conducting weekly architecture and design due-diligence and reviews with client and vendors to confirm the network requirements.• Planned and conducted knowledge transfer of network management Services to a new network service provider, resulting in continuity of service and support and minimizing risk of service interruptions or outages.• Supported transition and testing of application servers, data replication, and mainframe to the new IBM Data Center and performed cutover of client core manufacturing, selling, delivery, reporting systems and applications and 90 International sites network connectivity and operation to new IBM Data center.• In the words of the Client CIO “superb execution of the most complex project, executed in the shortest time frame, I've ever witnessed in my 20 plus years of IT activities!!”
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Transition Manager For A Multinational Information And Analytics Company & Data Center RelocationsIbm Feb 2008 - May 2010VariousOverall transition manager for client midrange servers operation and relocation of 3 data centers to IBM.• Managed IBM service towers and vendor resources, in executing design, procurement, installation, and configuration of data centers (full infrastructure included space, racks, power, cabling, server, storage, and Network hardware and OS builds) for over 1200 servers, including deployment of management tools for servers and storage area networks.• Managed and coordinated the efforts of 5 IBM PMs handling waves of application server migration (virtualization & consolidation and data replication) and cutover, while managing multiple vendors including EMC, SUN, AT&T, and HP, yielding to a successful relocation of 3 client data centers.
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Network Project / Customer Program Manager / Team LeadIbm Apr 2000 - Feb 2008Various Ibm Data Centers- Multiple ClientsAs the team leader for the last 3 years, provided project assignments, guidance, and direction to 8 IBM Network Delivery Project Managers supporting the IBM client accounts in the US and globally all while managing and delivering network project for several major corporate accounts: • Planned and executed Network transition project plan for State Street Bank, Ameriprise, Delta Airlines, General Motors, McDonald’s, and many others. • Planned and executed the Network project plan to outsource the IBM HR services to Fidelity for the IBM Global Account enabling IBM to focus on its core business. • Managed a global IBM Network delivery team to implement Network management tools (HW and SW) supporting the IBM Network Infrastructure in the global IBM Network Infrastructure enabling improved network service for IBM clients . • Planned and implemented the Network Element Management System Solution / Service Offering for IBM Network services and transitioned the first IBM customer network to be managed under this Service offering.
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Ibm Finanace Sector: Manager: Product Development, Test And Operations Support, Project ManagerIbm Jan 1995 - Mar 2000Charlotte, North Carolina Area• Manager: IBM Payment Solutions: led a team of 14 professionals and engineers to develop and introduce new micro code and adapt a new controller to the IBM 3890XP check sorter and 3897-4 Image Capture Processor products. Also, provided engineering support and product maintenance for same products. • Managed the organization operations including the delivery of the following services: product test Lab, Mainframe/MVS system, Workstations, network operations, project management services, product information development, and capital equipment planning and procurement in addition to People / Resources administration and management duties. • Chair Assignment & Y2K Project Manager: Planned and implemented the Integrated Project Development process across the IBM Finance Sector development organization and managed the implementation of the internal Y2K initiative in IBM Payment Solutions avoiding any issues with reaching Y2000 on its systems.
Mark Saba Skills
Service Delivery
It Service Management
Pmp
It Outsourcing
Itil
It Strategy
Solution Architecture
Global Delivery
Outsourcing
Data Center
Project Portfolio Management
Pmo
Project Delivery
Integration
Project Management
Project Management Office
Vendor Management
Program Management
Mark Saba Education Details
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Electrical And Electronics Engineering -
Saint Joseph'S University ( Lebanon)Business Administration And Management, General
Frequently Asked Questions about Mark Saba
What company does Mark Saba work for?
Mark Saba works for Pursuing The Right Position As A Program / Sr Project Manager Or A Manager In In
What is Mark Saba's role at the current company?
Mark Saba's current role is Program Manager.
What is Mark Saba's email address?
Mark Saba's email address is sa****@****ibm.com
What schools did Mark Saba attend?
Mark Saba attended University Of Minnesota-Twin Cities, Saint Joseph's University ( Lebanon).
What skills is Mark Saba known for?
Mark Saba has skills like Service Delivery, It Service Management, Pmp, It Outsourcing, Itil, It Strategy, Solution Architecture, Global Delivery, Outsourcing, Data Center, Project Portfolio Management, Pmo.
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