Mark Saenz Email & Phone Number

Orange County, California Area

– Managed full cycle operations of a cabinet manufacturing company; spearheaded order processing from inception to delivery – Led 3+ team members in processing 430+ requests/day while adhering to customer requirements and ensuring optimal service– Supported General Manager with P&Ls, including items in the SG&A category and the variable overhead reported.

– Built, trained, developed, and managed a team comprised of 8 personnel (Data Entry, Customer Service)– Spearheaded process improvements in customer service, data entry, manufacturing, and shipping processes– Developed an automated ordering process for key client which resulted in a 20% – 30% reduction in labor spend – Improved on-time delivery and.

– Served as key point of contact for customized orders to ensure adherence to specifications and design requirements – Communicated with customers to resolve service calls while ensuring timely resolution and optimal service– Processed orders and quotes based on custom requests; reviewed, qualified, and approved before submitting to the shop floor–.

4041 W Garry Ave Santa Ana, CA 92704-6315