Mark Saenz Email & Phone Number

Orange County, California Area

– Managed full cycle operations of a cabinet manufacturing company; spearheaded order processing from inception to delivery – Led 3+ team members in processing 430+ requests/day while adhering to customer requirements and ensuring optimal service– Supported General Manager with P&Ls, including items in the SG&A category and the variable overhead reported COGS– Reduced sales expenses 30% and G&A spend 34% through centralizing all departments which minimized labor and processing– Collaborated cross-functionally with IT, Accounting, HR, and Transportation departments to achieve organizational objectives – Developed and reported on service metrics to senior leadership to ensure quality of service and products

– Built, trained, developed, and managed a team comprised of 8 personnel (Data Entry, Customer Service)– Spearheaded process improvements in customer service, data entry, manufacturing, and shipping processes– Developed an automated ordering process for key client which resulted in a 20% – 30% reduction in labor spend – Improved on-time delivery and accuracy metrics by implementing a barcode scanning system and production schedule – Supported the design and implementation of a new company database for 20+ internal end users

– Served as key point of contact for customized orders to ensure adherence to specifications and design requirements – Communicated with customers to resolve service calls while ensuring timely resolution and optimal service– Processed orders and quotes based on custom requests; reviewed, qualified, and approved before submitting to the shop floor– Cultivated relationships with customers to establish long term business continuity; managed 6 key distribution accounts – Served as key account representative for the company’s highest volume customer, which drove 20% of total revenue

4041 W Garry Ave Santa Ana, Ca 92704-6315