With over 6 years of customer service experience in various industries, I am a passionate and dedicated professional who strives to provide excellent service to every customer. I have a strong background in quoting, order processing, delivery management, and problem resolution, using CRM and Excel tools to ensure accuracy and efficiency. I enjoy working with diverse and dynamic teams, and I am always eager to learn new skills and take on new challenges. At Wesco, I share the company's vision of being a trusted partner and a leading distributor of electrical products and services.As a Customer Service Representative at Wesco, I am responsible for quoting customers using advanced metrics to determine competitive and profitable margins, processing purchase orders, communicating with vendors, and managing backlog. I utilize Wesco's CRM system to quote and process orders, as well as create purchase orders to send to vendors. I also use Excel for special projects, such as "quick quoting" and open order reports. I have successfully handled complex and high-volume orders, and I have received positive feedback from customers and sales representatives for my responsiveness, professionalism, and attention to detail. I have also contributed to the improvement of the customer service processes and procedures, by providing suggestions and feedback to the management team.
-
BuyerWescoWestborough, Ma, Us -
Customer Service RepresentativeWesco Sep 2021 - PresentWestborough, Massachusetts, United StatesQuote customers using advanced metrics to determine competitive/profitable margins Process purchase orders ensuring correct pricing, margin, lead time, and freight chargesUtilize Wesnet (CRM) to quote and process orders as well as create purchase orders to send to vendorsUtilize Excel for special projects including “quick quoting” and open order reportsCommunicate with vendors to ascertain accurate costs, lead times, and other relevant informationManaged backlog to ensure ship dates are accurate
-
Customer Service AssociateEmerson 2018 - 2021Shrewsbury, Massachusetts, United StatesManaged order administration (sales order entry, repair approvals and purchase orders) Managed delivery metrics to meet customer requirements by using appropriate lead time tools Provided a highly responsive service oriented interface for the customer and field salesInitiated discussions with customers to meet or exceed expectations of timeliness and quality Resolved problems pertaining to order administration, completion and post orderReviewed contract to identify and document all requirements as defined in customer purchase order Verified sales orders for accuracy and completenessPerformed quality assurance controls on order entry Facilitated cycle/inventory counting and physical inventory. Run critical reports for end of period -
Market AssociateSavers | Value Village 2016 - 2018Researched and contacted non-profits to discuss the benefits of a Savers FUNDrive Worked with non-profit groups to plan and execute successful fundraisersWorked as a liaison between organizations and Savers stores to ensure a successful/efficient process Engaged with customers to estimate/track amounts to ensure supply demands were metHelped Millbury Parents Club to raise $2,018 November 2017 Helped Boy Scout Troop 182 to raise $1359 June 2017Represented Savers at events such as PTO fairs and athletics tournamentsSuccessfully coached organizations to raise an average of $150 per event in 2017 -
Account ManagerStaples 2014 - 2016Used probing questions to ascertain a customer's budget and ordering needsWhile placing customer orders, coached them to view 'amazing' daily deals and paper specialsUsing Staples technology, located customers who had browsed specific items and called for 'same day' sales. Worked to uncover additional opportunities including copy/print & technologyIn March of 2015 closed a $14,780 order furniture sale with Alpine Health and RehabilitationIn November 2015 closed a $10,340 order for National Oilwell Varco including copy and print services -
Inside Sales RepresentativeBulbs.Com 2011 - 2014Worcester, Massachusetts, United StatesAdvised prospects on the benefits of smarter lighting solutions to decrease cost 50 outbound sales call per dayProactively engaged existing customers to generate new ordersExperience with a one call close sales cycle and a longer consultative sales processPerform customer service duties as requested to maintain customer satisfaction Used energy rebates to close a $14,500 order with Old Stone ChurchIn June 2014 closed a $10,870 dollar order with High Rise MontrealIn September 2014 closed a $9,675 dollar order with Central Care of New York
Mark Saldana Education Details
-
Bachelor Of Arts - Ba
Frequently Asked Questions about Mark Saldana
What company does Mark Saldana work for?
Mark Saldana works for Wesco
What is Mark Saldana's role at the current company?
Mark Saldana's current role is Buyer.
What schools did Mark Saldana attend?
Mark Saldana attended Clark University.
Not the Mark Saldana you were looking for?
-
3saldanaconcrete.net, saldanaconcrete.com, saldanaconcrete.net -
-
-
2latourangelle.com, latourangelle.com2 +151070XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial