Mark Salinas Email & Phone Number

Baltimore, Md, Us

Responsibilities include:• ServiceNow/HAMPRO Asset Manager for over 2 years• Lead Team of 3 asset management process leads• Implement end-to-end hardware asset management process• Implement policies, processes, procedures, SOPs• Maintain asset management information with ServiceNow/HAMPRO and CMDB• Work with and lead hardware support teams to maintain asset data e.g., desktop support, server support, network support• Respond to audits and other governance bodies as required• Provide asset management reports for monthly use and as required• Maintain interfaces between systems e.g., Intune ServiceGraph Connector, JAMF Connector• Implement internal and external reporting systems• Work with groups outside of IT e.g., HR, Sourcing, Procurement to implement and improve upon systems that interface with asset management• Assist with communications and training materials used by management and employees• Develop 3 year roadmap for hardware asset management

Roseland, New Jersey, Us

Pasadena, Ca, Us

Implementation of processes and systems to manage IT hardware and software assets.

Providing hardware and software support for all technology related products used at Perdew Elementary School.

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Entered the organization to implement an IT Service Asset and Configuration Management (SACM) Program at the Big 5 Sporting Goods Corporation. Work duties included:• Conducted analysis of current data and system to document processes and systems• Create and analyze reports on asset data• Design and Implement an Ordering Process• Process IT Related Work Orders• Design, Implement, Communicate, and evangelize IT Asset Management Policies, full life-cycle Processes, Procedures, and Governance to includeo End-to-end tracking of IT Hardware and Software Assetso Software License Compliance (Oracle, Microsoft)o Developed strategic KPIs and metricso Conduct bi-weekly meetings with IT Leadership by creating then delivering presentations to gain feedback, present findings and operational and financial impacts, to inform them on progress, discuss proposed strategies and governance decisionso Met with business unit data consumers and process stakeholders to learn about requirements for the IT Asset Management System and maintain mutually beneficial business relationshipso Met with programming team to ensure implementation of system met requirementso Conducted bi-weekly meetings with vendor implementation team for status updates and to ensure implementation would meet business requirementso Make recommendations and aid in decision making with IT Leadership and key business unit stakeholders• Conducted IT Policy review and updated as requiredDeveloped and socialized a 3-year SACM strategic roadmap and operating plan for IT Leadership and process stakeholders to improve the IT Asset Management discipline.

Rosemead, Ca, Us

Worked in IT for over 23 years and acquired advanced knowledge of IT Systems, Practices, and Processes. Responsibilities include:Project Manager of IT Asset ManagementImplementation of Policy, Standards, and Compliance MeasuresLed team of managers and technical personnel to develop system requirements and document system interfaces for the implementation of a new IT Asset Management System (BMC Remedy)Led implementation of IBMs License Metric Tool (ILMT)Worked with IBM to review monthly mainframe License charges (MLC).Project Manager - Organization Change Management (OCM)Weekly communication to over 600 IT Operations employeesSupport to Change and Release Management Optimization Project by creating communications, updating process flows, and job aids for use of the updated tool (SAP). My audit experience included ensuring the division stayed compliant to SOX, NERC, and FERC audits

Rosemead, Ca, Us

Managed a group of 13 employees, contractors, and summer interns that provided Process, Resource and Organization Change Management (OCM) support to over 600 employees within an IT Operations Department. Provided leadership in the support of processes, procedures, and system solutions of the ITIL-based Change Management (CM) and Release Management (RM) Processes.

Rosemead, Ca, Us

Managed up to 11 employees and contractors that provided Process, and Organization Change Management (OCM) support to over 600 employees within an IT Operations DepartmentAlso provide leadership in the support of processes, procedures, and system solutions of the ITIL-based Change Management (CM) and Release Management (RM) Processes. Responsible to ensure the integrity of the CM and RM Processes stay in tact and keep the potential impact of the computing changes to the company at a minimum. Activities involved the analysis of the CM and RM Process and accompanying tool to identify areas of compliance. Other activities included report design, analysis of each compliance area, and to supply recommendations for improvements in the performance of the CM/RM process and/or tool.Managed the IT Asset Management Group which was responsible for making the corporate database of computer related assets accurate (Peregrine’s Asset Center). Activities include the startup of the PC Asset Management Department. Managed a team of analysts, programmers, and technicians by planning and prioritizing tasks, reviewing and update processes, policies, and developing systems that make updates to assets as accurate and easy as possible. Other system enhancements include rollout of desktop application to track usage and movement of computers, and various other reporting tools to assist management in making informed decisions regarding the disposition of those assets.Was also responsible to ensure the Y2K readiness of all assets that IT’s Desktop Services supported. This included the remediation of over 300 network file servers, 12,000 desktop workstations, and the operating systems and applications that run on those platforms. Other related duties include senior management presentations and reports, user education, company-wide communications, auditing, contingency planning, clean management activities, and program management office reporting requirements.

Rosemead, Ca, Us

Involved with the enterprise-wide implementation of (100+) Novell Netware Servers and (35) Microsoft Windows NT Servers on Compaq Proliant Rack Mounted servers. Performed LAN administration of the Netware and Windows NT Servers for 4000+ clients. IPX and IP are the predominant protocols used on the Token-Ring and Ethernet network. Duties include installation of the servers, NDS tree structure, replication and partitioning of the tree, domain planning and troubleshooting of network problems. Configuring PC’s for use with MS Windows NT, 95 and 3.1, attaching these PC’s to the network, making sure Macintosh and UNIX clients are also participants on the network, keeping up on new network technologies and making recommendations for implementation where needed. Developed and conducted training as required. Assigned to help desk when needed.

Rosemead, Ca, Us

Performed development of COBOL programs within the company’s Employment Information System.

Rosemead, Ca, Us

Performed addition of peripherals to PC’s, the installation of PC’s and configured the related software. Installed 3192 IBM terminals and performed troubleshooting when terminal didn’t see host.

Accepted deposits and provided withdrawals to credit union membersHelped to process loan requests

Master'S Degree In Organizational Leadership

Bachelor'S Degree In Computer Information Systems, Computer Information Systems

It Infrastructure Library (Itil) Foundations Certificate, It Process Improvement