Mark Salud Email & Phone Number

Clients include: Analog:Shift, Watches of Switzerland, Le Laurier, TWELVElittle, The Vegan Warehouse, and more.Video/photo production and content creation for commercial, corporate, and art.• Advertising, brand content for social media, television, etc.• E-commerce assets, corporate videos, interviews, etc.• Dance films, music videos, artistic shorts.

Greater New York City Area

• Provided hardware/technical support for internal users in a mixed Windows and Mac environment• Provided software/application support for Adobe Creative Suite, Microsoft 365, and other programs• Monitored and updated support tickets and worked collaboratively with the IT team to resolve issues• Maintained Mac and Windows custom images via Ghost and SCCM• Maintained documentation for internal and external company processes and procedures

Manalapan, Nj

• Provided hardware/software support for internal users in a Windows environment• Tested internal software for bugs via test cases and relayed information to developers• Maintained user profiles and distribution/security groups in Active Directory and Exchange• Monitored and serviced file, application, and mail servers• Maintained Windows and thin client images via WDS

Iselin, Nj

Routed, assigned, and escalated support ticketsMaintained user profiles (LDAP Admininistrator)Monitored servers and other hardware (Nagios)Assisted with asset inventory of desktops, laptops, peripherals, and printers

Freehold, Nj

Assisted customers throughout the shopping process from the minute they walk in to completing transactions at POSInformed customers about Apple products and other products offered in the storeTroubleshooted issues and solved problems with the customer