Mark Samples Email & Phone Number

Hayward, CA, US

Tasked to build the HBM Brand, restart the restoration department. Duties included but were not limitedto, adding new revenue streams, daily operations of all production staff and office staff. Accountsreceivable programs. Set SOPs for all staff members and chain of command for all staff members.Attended marketing events to promote our new department.

Centennial, CO, US

Daily operations of the Hayward branch. In charge of running operations of the mitigation departmentand the branch. Oversee all aspects of operations including but not limited to scheduling, EMS callouts,conducting and assisting HR with investigations of all employee personnel. Hiring and disciplinary actionswhen needed. P&L review and managing our PM’s.

Toronto, Ontario, CA

Daily operations, Scoping mitigation losses, fire cleanings and mold remediation services. XactimateEstimates, customer relations and communicating with adjusters, sub-contractors and testing companiesand applying my knowledge and following IICRC guidelines. Training new technicians on our software aswell as how to line-out mitigation losses, and how to.

Day to day dealings with running the Chico Branch. Branch consisted of Restoration services, mitigationand cleaning services. CRBR requested my services to assist with bring structure to an otherwiseunstructured branch. My duties consisted of overseeing all employees that included but are not limitedto Project Managers, Team Coordinators, Superintendents.

Recruited to manage projects and operations for restoration/ pack to company. Responsibilities includedjob scheduling, job bids, training, accounting, customer relations and business. Xactimate training,working closely with insurance adjusters and property management.

Remediation and reconstruction company. Manage all sales, marketing, training, customer service andprojects. Added new services for the company which began strictly in carpet cleaning. Managedexpansion into facilities restoration, mold and mildew removal and construction. Directed up to 150personnel. Project duties included writing estimates, bids and.