Mark Santee Email & Phone Number

Omaha, Nebraska, United States

Provide direction and oversight to ensure that company standards and processes are being met. Monitor service level KPIs, customer dashboards and develop corrective action plans for potential escalation issues. Deliver financial performance to senior management including revenue, profit & loss, cost & margin, and associated budgeting. Identify opportunities for cost savings and new ways to leverage vendor relationships.

Omaha, Nebraska

Supervise the daily pre-load operations of the Elk Horn Valley Center, including the consistent flow and delivery of over 19,000 inbound packages. Direct a multi-unit team of over 150 total employees, including 17 pre-load supervisors with an annual budget of $18 million.Lead pre-load supervisory meetings to determine the estimated daily package volume to establish goals and coordinate proper staffing levels. Oversee and execute a daily dispatch plan based on projected volume staffing levels. Administer employee performance evaluations to improve operational efficiency, safety, and service. Direct investigations of all accidents and recommend corrective actions to comply with transportation-related administrative policies, procedures, and governmental regulations. Recent accomplishments include:• Named ‘Best in Class’ for exceeding service expectations in the last two quarters while increasing the production of packages delivered in the previous two years by 15% utilizing innovative technical platforms.• Beat targeted cost plan each of the last six months by 10%. • Reduced employee turnover by 15% over the last four years through an aggressive retention plan centered on improving morale and negotiating a competitive compensation package.

Omaha, Ne

Coordinated the delivery routes of 60 drivers developing daily dispatch plans for the Elk Horn Valley Center employing annual trends and estimated volume. Ensured the timely delivery of over 19,000 outgoing packages and 9,000 incoming packages. Regulated the operations of two dispatch supervisors to ensure accurate data analysis and reviewed union contract guidelines regarding workload balance of the employees.

Omaha, Ne

Evaluated the overall performance of 25 package delivery drivers, guaranteeing that operational efficiency, safety, and service goals were met. Oversaw the appropriate training of employees to handle customer concerns in a fast-paced environment with a focus on continuous improvement on the safe handling of packages in a timely and courteous manner.

Omaha, Ne

Omaha, Ne

Omaha, Ne