Mark Sayers Email & Phone Number

Exeter, England, United Kingdom

London Luton Airport

Set-up suppliers, customers and employees on Oracle.Deal with data protection act (DPA) requests on an ad-hoc basis.Carry out system testing that impacts on the Shared Service Finance Department and sign off.Adminstrator for both of our payment service providers (PSPs) Adyen & CNG.Develop test scripts for Oracle patch and upgrade testing.In Oracle make customer and suppliers that are no longer used inactive.Complete end to end testing of all Navitaire upgrades and sign off.Carry out ongoing data cleansing of suppliers and bank details on Oracle.

London Luton Airport

Adminstrator for both of our payment service providers (PSPs) Adyen & CNG.Complete end to end testing of all Navitaire upgrades.Carry out testing of new PSP, acquirers and any other systems that impacted on the Scheduled Finance Department and sign off.Run daily reporton pending payments and carry out the necessary checks to be able to advise Navitaire either to manually approve or decline the transactions.Overseeing the daily processing of refunds.Reconciliation of 4 UK Outstations PDQ payments.Run daily reports for 5 UK and 30 plus overseaes outstations cash payments, checking correct currencies have been used and correcting where necessary.Checking daily reports for declined payments that have sent an itinerary to customer and advise Customer Service Centre to contact customer to advise and take payment.Set-up new agents on Navitaire including outstation logins used for testing.Look in to DPA requests on an ad-hoc basis.

London Luton Airport

Reconciling card acquirers against Navitaire.Assisting with the daily processing of scheduled refunds.Processing monthly authority payment journals.Reconciling fees used by Head Office and 30 plus outstations.Find card payments for customers and travel agents on an ad-hoc basis.

London Luton Airport

Resolve customers pre & post-flight queries over the phone and by email.Setting up customer profiles.Issue automated tickets.Answer questions regarding health and visa information.

London Luton Airport

Make new bookings, amend and cancel existing bookings for phone customersAmswer pre-flight queries over the phone

Luton, United Kingdom

In charge of in shop flight centre.Make one-way, return and multi-stop flight bookings.Issue tickets - automated and manual.Order new Carrier Identification Plates (CIPs).Decide what flight offers to advertise in the shop window.

Luton, United Kingdom

Make, amend and cancel flight, package holidays, coach and ferry bookings for customers.