Mark Scanlon Email and Phone Number

Conduct technical review of software and documentation prior to release; provide feedback to OpenText Containerized Operations Bridge (Cont. OpsB) software development and technical writing teams.Develop step-by-step instructions for the deployment of Cont. OpsB; share with colleagues, partners, and customers.Manage customer related projects that require coordination between the customer, OpenText, and its partners.Trusted advisor to customers, helping them achieve their business goals and drive greater business value by seeking to understand the customers’ requirements, showing how Cont. OpsB capabilities can help them meet their requirements, helping identify any risks to achieving business goals; enhance overall adoption experience with Cont. OpsB, coordinating resources on the OpenText side including sales, support, R&D, Professional Services and/or partners -- building a long-standing relationship with customers and the account teams.Liaison between product management and the customer with a focus on communicating our roadmap, guiding customers during planning and implementations.

Assess current state of tools used in support of information technology services delivered by the NGEN program to the U.S. Navy. Support development of roadmap leading to desired state, transformation from waterfall project management to agile project management, and transformation of separate development and operations teams, processes, and tools via devops.

Support customer's implementation of application monitoring capability on AWS. Define user stories, architecture, and implementation plan. Provide implementation guidance. Manage change to baseline.Support business development within federal agencies - complete enterprise management assessment & gap analysis; capture initial requirements, define use cases, training requirements, & architectural design; support development of proposalsManage the delivery of software consulting servicesSupport efforts to staff and enable federal program delivery teamsCoordinate enterprise management roadmap meetings with product management and service delivery teamsMentor consultants on software solutions architecture methodologiesManage crisis resolution efforts for customersAttend conferences with customers

Support HP Software Sales Account Executives as a trusted advisor to customers on the value of HP Software Solutions

Strategic planning, business development, project management, chief engineer and architectDevelop engineering change proposals, project plans, functional requirements specifications, operational concepts, architecture, designs, installation plans, integration plans, change, configuration, & release processes, and support plansProvide direction for global support of HP and alliance partner software Collaborate with site leads on the management of help desk supportTeam building efforts contributed to hiring 6 technical consultantsCoordination of engineering efforts resulted in delivery of HP Performance Insight, Operations/Performance Manager, SiteScope, Network Node Manager, Universal Discovery/Configuration Management Database, Asset Manager, Network Automation, and Server Automation solutions, the management of over 7400 servers, and strong demand for quarterly releases of configuration changesRecipient of HP MVP award in 2012

Developed concept of operations, requirements, use cases, specifications, project plans, designs, presentations, proposals, bill of materials, schedules, staffing requirements, and enterprise management solutions using HPOV Operations, OpenView Operations (OVO) SPIs, Network Node Manager, Service Information Portal, Reporter, Crystal Reports, SNMP Research CIAgents, Concord eHealth, Live Health, and SystemEDGE agents.Received achievement award on four occasions for exceptional performance.

Gather requirements, design, document, develop, test, pilot, and direct the implementation of network, systems, and applications management solutions using HP OpenView Operations.Develop custom logfile, interface, schedule, monitor, and trap templates.Develop perl scripts for process, service, and logfile monitoring.Integrate OVO events with trouble ticketing system.Manage template and perl script revisions using CVS.Develop Oracle SQL scripts to create custom OVO reports.

Developed, documented, tested and distributed HP OpenView Network Node Manager (NNM), VantagePoint Operations (VPO), VantagePoint Performance (VPP), and VantagePoint Reporter (VPR) solutions in a firewalled hosting environment.

Developed OEM and reseller relationship with HP, and other HP OpenView Partners.Developed, tested, and documented network and systems management solutions using HP NNM, VPO, VPP, ManageX, 3Com Transcend, ExtremeWare Enterprise Manager, Telamon TelAlert, ProactiveNet, and InfoVista on NT, HP-UX, and Sun Solaris.Received letter of commendation from client and management on first consulting engagement.

Authored and presented proposals to clients and senior management.Architected, tested, documented, planned, and led the deployment of NT and UNIX systems availability and performance management solutions using HPOV IT/O, PerfView, MeasureWare, and ManageX.Architected, tested, documented, planned, and led the deployment of NT Server, Windows 95 desktop, and Macintosh workstation systems management solutions using Intel LANDesk Management Suite and Farallon Timbuktu. Functionality included remote control, hardware and software inventory, and software distribution.Deployed McAfee Anti-Virus software.Trained clients and colleagues on installation, configuration, and use of systems management tools.Received award for leading team in the development of documents and presentations defining architecture of outsourcing processes and tools.

Led team of six in the administration of NetWare and NT servers and Windows desktops.Developed and implemented solutions for backups, performance monitoring and tuning.Designed and implemented first NT-based system for a facility in the Pacific Rim.Trained colleagues on NT and led migration from NetWare to NT.Led committee defining migration path from IPX to TCP/IP.Member of committees defining RDBMS and systems management standards.