Mark Schaefer Email and Phone Number
Customer Advocate•Simplifier of Problems, Processes, and Products•Driver of Change Adoption• Value Maximizer•Collaborative Leader and Consultant at
@
ScriptPro
Mark Schaefer's Location
Chicago, Illinois, United States, United States
Mark Schaefer's Contact Details
Mark Schaefer work email
- Valid
- Valid
Mark Schaefer personal email
n/a
Mark Schaefer phone numbers
About Mark Schaefer
A dynamic customer champion driven by a passion for win-win solutions, blending strong negotiation skills and an action-oriented mindset. Crafting conversations that set expectations and drive accountability, I have a proven track record of delivering results for customers and stakeholders. My expertise encompasses the full customer journey, paired with a talent for inspiring employee engagement through influence, collaboration, empathy, and an open-minded approach.
Mark Schaefer's Current Company Details
Scriptpro
View
Customer Advocate•Simplifier of Problems, Processes, and Products•Driver of Change Adoption• Value Maximizer•Collaborative Leader and Consultant
Mark Schaefer Work Experience Details
-
Senior Customer Success ManagerScriptpro Jan 2024 - PresentMission, Ks, Us-Collaborate with project management to design and implement tailored workflows, ensuring seamless pharmacy software integration and customized training.-Consult with sales teams to address customer inquiries, showcasing how our solutions meet unique business needs.-Provide workflow and functionality guidance to high-profile customers, enabling them to expand services and improve patient care.-Build and maintain strategic partnerships with key stakeholders, driving feedback, education, and personalized support to enhance customer retention.-Partner with product owners and development teams to align product enhancements with customer needs, delivering innovative solutions to solve complex challenges.
-
Customer Success ManagerScriptpro Jul 2021 - Jan 2024Mission, Ks, Us-Identify areas of improvement within the customer business model and workflow to increase efficiency, service offerings, and patient satisfaction-Translates customer's business needs to define requirements needed to plan, design, build or support required products and processes to maximize the efficiency of customer workflows. -Communicate the critical needs of our customers to the appropriate internal resources including: product management, project management, support, sales, and executives to influence the product development roadmap-Establish partnerships with customers to drive value realization and return on investment by connecting their goals and challenges to technology solutions-Conducts observations, training program evaluations, new product training, and follow up coaching to ensure consistency in delivery and quality of training programs for maximum learner comprehension
-
Product OwnerScriptpro Jul 2020 - Jan 2022Mission, Ks, Us-Translates high-level product visions into detailed user stories and tasks to be executed by the development team while ensuring stories and features continue to add overall value to the customer and product-Collaborates with internal stakeholders to define strategy and scope, interviews external stakeholders to obtain the business case data to ensure additional value before beginning development-Acts as a liaison between technical and non-technical teams throughout the development cycle to drive projects based on internal needs, customer requests, and dependencies within the development roadmap
-
Pharmacy System AnalystScriptpro Sep 2018 - Jul 2021Mission, Ks, Us-Collaborated with pharmacy leadership to maximize efficiency, understanding, and integration of pharmacy management software to meet the financial, regulatory, and customer service objectives of the pharmacy-Intuitively draws insight from data to understand the customer experience in building the narrative to present to internal and external stakeholders for system improvement prioritization
-
Employee Development And Engagement ManagerIntegrity Technology Solutions Feb 2018 - Sep 2018Bloomington, Il, Us-Created, implemented, and coordinated new hire onboarding program to encourage successful integration into the culture, foster understanding of best practices and identify and reduce barriers to productivity -Collaborated with department managers and executives to design strategies to identify and develop high potential employees in alignment with company goals and values -Designed and developed tools built on job performance metrics, competencies, and adherence to core values to better evaluate employee performance and ensure clarity of expectations-Proactively confronted business realities to align employee expectations with company goals and objectives-Gathered, analyzed, and synthesized disparate data, to succinctly present executives with information to influence effective decision making resulting in reduced costs and enhancing revenues-Coordinated departmental effort to design and implement internal processes, to increase consistency of training content, materials, and delivery-Compiled, analyzed, and presented financial data on a weekly basis, to forecast monthly departmental revenue, to identify additional revenue generating opportunities -
Education And Community ConsultantIntegrity Technology Solutions May 2016 - Feb 2018Bloomington, Il, Us-Intentionally established and maintained relationships with external vendors to connect business partners, with appropriate developmental resources based on assessment of needs, to meet their desired outcome-Created innovative multi-modal training, based on adult learning theory, to present information to increase efficiency and understanding of customer relationship management software-Promoted learning opportunities, for business partners and internal staff, to adapt to organizational and technological changes-Collaborated with Director of Strategic Partnerships and Marketing Manager on organizational initiatives focusing on increasing brand recognition -Constructed, maintained, and reviewed facilitator and course schedule to organize and communicate course offerings to internal and external stakeholders in a user-friendly format-Coordinated departmental effort to design and implement internal processes, to increase consistency of training content, material, and delivery-Consulted with clients to identify learning needs, connecting them with the appropriate vendor to provide impactful learning solutions
-
Customer Account RepresentativeScriptpro Dec 2014 - May 2016Mission, Ks, Us-Researched, analyzed, created and presented, to executives and management, reports regarding system inefficiencies and the customer experience-Coordinated multiple trainings, software upgrades and development projects with emphasis on customer needs and satisfaction in efforts to promote customer retention-Proactively organized and facilitated meetings, through various methods, in collaboration with multiple departments to ensure a successful customer resolution -Documented and articulated integral information relating to internal and external customer processes, satisfaction and resolutions
-
Training Specialist IiScriptpro Sep 2011 - Dec 2014Mission, Ks, Us-Continually assessed audience needs in tailoring delivery of functional training to encourage application and adoption of pharmacy management system -Communicated complex technical concepts in a relatable and easy to understand manner for customers to ensure comprehension and proficiency in utilizing the software -Observed and assessed customer workflow and provided suggestions for improvement to owners, supervisors and business professionals on site resulting in workflow efficiency -Served as a liaison between the customer and multiple internal departments to facilitate recommended changes to the system and process-Collaborated with management in the development and improvement of internal and external training documentation
-
Residential FacilitatorJohnson County, Ks Government May 2010 - Sep 2011Olathe, Ks, Us-Trained and supervised staff, interns and volunteers-Monitored client performance on goals and assisted in preparation of progress reports and other verbal or written reports-Developed and implemented accommodations and assistive devices as needed-Coordinated ongoing staff orientation and education programs-Accurately completed documentation and reports requested by various departments-Presented during Individual Service Plan meetings to quantify client progress and create goals
Mark Schaefer Skills
Customer Relations
Training And Development
Process Improvement
Key Account Management
Troubleshooting
Customer Satisfaction
Healthcare
Technical Support
Documentation
Software Documentation
Customer Experience
Business Development
Human Resources
Field Training
Hands On Training
Business Analysis
Business Process Improvement
Pharmacy Automation
Microsoft Office
Siebel
Sharepoint
Powerpoint
Customer Service
Training
Leadership
Public Speaking
Team Building
Team Leadership
Communication
Employee Engagement
Training Delivery
Instructor Led Training
Meeting Facilitation
Web Intelligence
Customer Advocacy
Networking
Pharmaceutical Training
Connectwise
Yoga Instruction
Hatha Yoga
German
Presentation Skills
Quantitative Analytics
Workflow Analysis
Pharmacy Consulting
Functional Training
Product Demonstration
Customer Retention
Mark Schaefer Education Details
-
Lincoln CollegeLiberal Arts And Sciences/Liberal Studies -
Kirkwood Community CollegeLiberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Mark Schaefer
What company does Mark Schaefer work for?
Mark Schaefer works for Scriptpro
What is Mark Schaefer's role at the current company?
Mark Schaefer's current role is Customer Advocate•Simplifier of Problems, Processes, and Products•Driver of Change Adoption• Value Maximizer•Collaborative Leader and Consultant.
What is Mark Schaefer's email address?
Mark Schaefer's email address is ms****@****yts.com
What is Mark Schaefer's direct phone number?
Mark Schaefer's direct phone number is +130986*****
What schools did Mark Schaefer attend?
Mark Schaefer attended Lincoln College, Kirkwood Community College.
What skills is Mark Schaefer known for?
Mark Schaefer has skills like Customer Relations, Training And Development, Process Improvement, Key Account Management, Troubleshooting, Customer Satisfaction, Healthcare, Technical Support, Documentation, Software Documentation, Customer Experience, Business Development.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial