Mark Schaefer Email & Phone Number

Mission, Ks, Us

-Collaborate with project management to design and implement tailored workflows, ensuring seamless pharmacy software integration and customized training.-Consult with sales teams to address customer inquiries, showcasing how our solutions meet unique business needs.-Provide workflow and functionality guidance to high-profile customers, enabling them to expand services and improve patient care.-Build and maintain strategic partnerships with key stakeholders, driving feedback, education, and personalized support to enhance customer retention.-Partner with product owners and development teams to align product enhancements with customer needs, delivering innovative solutions to solve complex challenges.

Mission, Ks, Us

-Identify areas of improvement within the customer business model and workflow to increase efficiency, service offerings, and patient satisfaction-Translates customer's business needs to define requirements needed to plan, design, build or support required products and processes to maximize the efficiency of customer workflows. -Communicate the critical needs of our customers to the appropriate internal resources including: product management, project management, support, sales, and executives to influence the product development roadmap-Establish partnerships with customers to drive value realization and return on investment by connecting their goals and challenges to technology solutions-Conducts observations, training program evaluations, new product training, and follow up coaching to ensure consistency in delivery and quality of training programs for maximum learner comprehension

Mission, Ks, Us

-Translates high-level product visions into detailed user stories and tasks to be executed by the development team while ensuring stories and features continue to add overall value to the customer and product-Collaborates with internal stakeholders to define strategy and scope, interviews external stakeholders to obtain the business case data to ensure additional value before beginning development-Acts as a liaison between technical and non-technical teams throughout the development cycle to drive projects based on internal needs, customer requests, and dependencies within the development roadmap

Mission, Ks, Us

-Collaborated with pharmacy leadership to maximize efficiency, understanding, and integration of pharmacy management software to meet the financial, regulatory, and customer service objectives of the pharmacy-Intuitively draws insight from data to understand the customer experience in building the narrative to present to internal and external stakeholders for system improvement prioritization

Bloomington, Il, Us

-Created, implemented, and coordinated new hire onboarding program to encourage successful integration into the culture, foster understanding of best practices and identify and reduce barriers to productivity -Collaborated with department managers and executives to design strategies to identify and develop high potential employees in alignment with company goals and values -Designed and developed tools built on job performance metrics, competencies, and adherence to core values to better evaluate employee performance and ensure clarity of expectations-Proactively confronted business realities to align employee expectations with company goals and objectives-Gathered, analyzed, and synthesized disparate data, to succinctly present executives with information to influence effective decision making resulting in reduced costs and enhancing revenues-Coordinated departmental effort to design and implement internal processes, to increase consistency of training content, materials, and delivery-Compiled, analyzed, and presented financial data on a weekly basis, to forecast monthly departmental revenue, to identify additional revenue generating opportunities

Bloomington, Il, Us

-Intentionally established and maintained relationships with external vendors to connect business partners, with appropriate developmental resources based on assessment of needs, to meet their desired outcome-Created innovative multi-modal training, based on adult learning theory, to present information to increase efficiency and understanding of customer relationship management software-Promoted learning opportunities, for business partners and internal staff, to adapt to organizational and technological changes-Collaborated with Director of Strategic Partnerships and Marketing Manager on organizational initiatives focusing on increasing brand recognition -Constructed, maintained, and reviewed facilitator and course schedule to organize and communicate course offerings to internal and external stakeholders in a user-friendly format-Coordinated departmental effort to design and implement internal processes, to increase consistency of training content, material, and delivery-Consulted with clients to identify learning needs, connecting them with the appropriate vendor to provide impactful learning solutions

Mission, Ks, Us

-Researched, analyzed, created and presented, to executives and management, reports regarding system inefficiencies and the customer experience-Coordinated multiple trainings, software upgrades and development projects with emphasis on customer needs and satisfaction in efforts to promote customer retention-Proactively organized and facilitated meetings, through various methods, in collaboration with multiple departments to ensure a successful customer resolution -Documented and articulated integral information relating to internal and external customer processes, satisfaction and resolutions

Mission, Ks, Us

-Continually assessed audience needs in tailoring delivery of functional training to encourage application and adoption of pharmacy management system -Communicated complex technical concepts in a relatable and easy to understand manner for customers to ensure comprehension and proficiency in utilizing the software -Observed and assessed customer workflow and provided suggestions for improvement to owners, supervisors and business professionals on site resulting in workflow efficiency -Served as a liaison between the customer and multiple internal departments to facilitate recommended changes to the system and process-Collaborated with management in the development and improvement of internal and external training documentation

Olathe, Ks, Us

-Trained and supervised staff, interns and volunteers-Monitored client performance on goals and assisted in preparation of progress reports and other verbal or written reports-Developed and implemented accommodations and assistive devices as needed-Coordinated ongoing staff orientation and education programs-Accurately completed documentation and reports requested by various departments-Presented during Individual Service Plan meetings to quantify client progress and create goals

Bachelor’S Degree, Liberal Arts And Sciences/Liberal Studies

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies