Late Stage Collections Agent
CurrentA 6.8 billon dollar consumer lending division for an RV and Marine portfolio.Late Stage Collections Agent (2008-2011)Collected payments on RV and Marine portfolio that are 30-120 days past due. Worked with customers to bring accounts current and used loan modification tools to help them stay current.Acknowledged as a Quarterly Award winner two quarters in a row for collecting the highest percentage of outstanding payments.Reduced delinquent debt by up to 25% on a monthly basis.Assisted customers in bringing and helping keep their accounts current by providing them with loan modification tools.Increased dollars collected 20% for the late stage department.Early State Collections Agent (2007-2008)Collected on accounts from 11-30 days past due. Educated customers on extensions and lowering their payments in order to stay current.