Mark Schembri Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Manage and support all I.T in Australia & New Zealand. - Provide support and assistance to staff in other subsidiaries. - Manage day to day administration & operations of systems including employee computers, printers, mobile phones, Tablets, network equipment and Servers- Maintain and optimise essential applications and systems- Provide training and support to internal employees across relevant systems- Partner with 3rd party vendors supporting various platforms- Daily Monitoring and maintenance of network, infrastructure, backups, and security.- Recognize technology trends and evaluate them regarding their application potential - Ensure all staff can operate with minimal interruptions. - Enforcing new policies and procedures- Provide regular updates, education, and training to all staff- Coordinate with my colleagues situated in Asia and Europe regarding new changes and projects.- Assist and support my international colleagues with any support tickets and projects.

Melbourne, Victoria, Australia

Providing Remote and on-site I.T support for various businesses and individuals, installing and configuring networks, repairing and reconfiguring, laptops, desktops and servers. Implementing And Supporting Microsoft Azure based environments.

Melbourne, Victoria, Australia

• Managing and assisting level 1 & 2 Engineers• Assigning tasks and objectives• Reporting directly to the Managing Director• Designing and building networks to suit client and business needs• Develop, prioritise, and validate recommendations for service quality improvement to drive continuous improvement and consistent delivery ofquality service within Infrastructure• Liaising with clients and vendors regularly

Melbourne, Victoria, Australia

• Knowledge on network monitoring, analyzing and administration,troubleshooting code related issues/defects either hands on / onsite or over thephone.• Ability to work unsupervised in carrying out responsibilities, worked on longterm projects and demanding deadlines• Visit onsite and run detailed scoping workshops/ training with customers toestablish requirements and project scope on technical subjects• Liaising with other regional/ interstate office or local IT provider wherever issuescannot be successfully closed through first level support• Works on large tenders and responsible for creating business solution cases,that address client requirements and industry• Monitoring the internal ticketing system and resolving issues in a timely manner,communicating with users regularly throughout the resolution process• Worked well and building a solid relationship with clients, team members,colleagues and the managing directors, to assure that the highest level ofcustomer satisfaction and communication is maintained at all times• Confidently provide consulting and environmental troubleshooting services &advice clients on hardware specifications and system architecture decisions• Investigates performance related issues across all tiers of a deploymentincluding Web, client desktop, network, application servers, and database

As a Technical Consultant and System Administrator for Crash I.T, my job roles and responsibilities include:- Network Monitoring, Analyzing and Administration- Troubleshooting code related issues/defects.- Producing detailed Documentation Containing Policies, Procedures and Instructions - Gaining an understanding of any business to design and implement a suitable I.T infrastructure - Representing Proficient professionally in both client and team situations.- building a solid relationship by corresponding with clients, colleagues and the Managing Director - Installing confidence based on my skills and expertise with end result of delivering.

Contracted with Suncorp, GIO and AAMI, Migrating user workstations to various locations for call center personal, upgrading old hardware to the most recent technology, upgrading workstations from XP to Windows 7, troubleshoot and resolve any application compatibility issues, configuring network devices such as printers, phones etc and ensuring that staff can conveniently commence their work without any interruptions.

• Offers IT services and do presentation to prospective company in need oftechnical frameworks and Management• Act as the conduit of information, including product updates, price movementsand technical updates• Ensure a consistent and positive customer experience by liaising closely withcustomers and internal functions• Assist with pre-sales technical consulting sessions with customers and prospects• Prepare and report on market and competitor activity

Brooklyn, Vic

• Working in a B2B sales role specialise in inbound residential sales• Communicates with passion and care and engage customers the best optionregarding their energy needs• Work well in a goal-oriented team, including participating in frequent meetingsto discuss sales, new initiatives, products, and team KPIs;• Door to door sales to provide customers with the best possible price for their electricity

Associate Degree In Information Technology, Computer Systems & Networking

Certificate Iv In Customer Contact/Business

Certificate Iii In Information Technology

Vmware Certification Training

Microsoft Certification Training

High School Diploma