Mark Schlueter Email & Phone Number

Irving, Texas, United States

• Offering comprehensive assistance to a nationwide network of franchised and independent Motorcycle, Marine, Powersports, and RV dealerships generating over $28,000,000 YTD in new business with a delinquency rate below 3%. • Underwriting credit applications originating from service providers and dealerships; analyzing application attributes to approve, condition, or decline applications. YTD approvals and conditions $115,000,000 (Jan-Sept. 2024)• Engage in inbound dealer and servicer interactions and outbound follow-up calls daily on both approved and conditionally approved application. Through adept negotiations with dealership sales and finance departments and third-party originators to secure new loans for IHF

United States

• Actively manage six Funding and five Verifications analyst in daily operation of a high volume fast paced work environment. • Strategically recalibrate resources and workflow processes daily, leveraging the available staff to meet and exceed our department's funding goal of ensuring a minimum of 40% of contracts in-house are funded every day. • Monitor individual Funder and team’s performance against established contract processing goals of < 5-day to fund contract from receipt and daily Funder working rate of > 70% as measured by phone analytics. • Oversight of third-party vendor with up to 20 agents, providing training, feedback, and direction.

Carrollton, Texas, United States

• Offering comprehensive assistance to a network of more than 150 franchised and independent auto dealerships within the North Carolina Territory generating over 30,000 credit applications to Crescent. • Engage in over 50 follow-up calls daily on both approved and conditionally approved cases. Through adept negotiations with dealership sales and finance departments, I secured over $10,000,000 in funded contracts for Crescent Bank.• Utilizing active listening skills and providing excellent service to our business partners resolving escalated issues on credit and funding issues between Crescent Bank and our dealership customer. • Actively working with Market Sales Executives in the field of our assigned territory developing monthly action and business plans to increase application and funding penetration by a minimum of 5% month-over-month.

Irving, Texas, United States

• Identifies, evaluates, and documents business needs and objectives, operational processes and procedures, and requirements recommending operational and process improvements based on efficiencies and available technologies.• Facilitated system requirements meetings with Sr. leadership of various departments to develop system operational service plans, enhancement mapping and system resolution plans. • Work collaboratively with department and Information Technology team members to ensure project accountability and success.

Irving, Texas

• Oversee and supervise performance of the Consumer Credit team in the Northeast region with an application volume of 116,864 and an outstanding portfolio of $4,284,082,565. • Supervise, develop and performance management of a staff of six Credit Analyst and one Sr. Credit Analyst Identifying and rectifying performance and risk issues within the region to meet and exceed monthly loan volume goals.• Schedule and facilitate monthly team meetings with northeast credit team providing relevant training and direction and to discuss barriers to success and initiatives to overcome such challenges within the market.• Handling of highly escalated calls that delve into unique situations and circumstances beyond the scope of regular operations from Nissan dealer customers.

Irving, Texas, United States

• Provided consistent and timely coaching and Training to nurture the professional development of the credit staff in the Northeast Region, thereby fortifying the support extended to the nationwide network of Nissan dealerships. • Second voice engaging in constructive discussions regarding application decisions to negotiate mutually beneficial solutions that align with the interests of both the dealer and Nissan North America.• Established a personal business portfolio of $91,637,162 in loan originations with a delinquency percentage of 2.11% VS the Northeast average of 2.34%• Personally decided 7,648 credit applications (NMAC/IFS) with a 74% approval rate, while maintaining acceptable loss ratios.

Tulsa, Oklahoma Area

The role encompasses the coordination and efficient management of daily operations at a railroad terminal. Primary responsibilities include, but are not limited to, overseeing and managing the Cherokee Train Terminal, ensuring the smooth flow of train movements, including originating, terminating, and pass-through train traffic. This also involves the supervision and management of yard crews engaged in switching and constructing originating trains, as well as the local road crews responsible for servicing regional customers.Additionally, a crucial aspect of the role is ensuring terminal safety. This is achieved through the implementation of safety training programs and the facilitation of crew safety briefings. The position also includes the responsibility of ensuring the prompt and secure movement of freight between terminals and to/from local customer locations, ultimately contributing to the efficient operation of the railroad terminal.

Plano, Tx

• Actively lead HDFS customer Service team of 30 to exceed performance expectations against established metrics: average handle time (AHT) of less than 330 seconds/call, minimum quality assurance (QA) score of 95% or greater, average dollars collected/hour of $300 or greater and net promoter (customer satisfaction) score of 60 or higher.• Managed, developed, and led 30 Inbound Customer Service Agents: 45,000-55,000 calls/month)• Selected to pioneer the role of Customer Service Vendor Manager, the first in this capacity, responsible for overseeing the operations and performance of an external third-party provider contracted to handle customer-service-related calls from HFDS customers. This role was pivotal in maintaining the highest standards of customer service and engagement.

Plano, Texas, United States

• Recruited, trained, developed, and supervision of a team of 10 Dealer Solutions Associates who served as the initial point of contact for all Harley-Davidson (HD) dealerships within the Loan Originations Department. • Provided B2B support to over 650 Harley-Davidson (H-D) dealerships throughout the United States.• Created dealer phone support function (the bull pen) within the Originations Group to provide dedicated service to H-D dealers who were holding special events, resulting in over $35k in cost savings to HDFS.• Development and performance management, particularly concerning credit review and negotiation with dealers to achieve mutually beneficial outcomes.

Lewisville, Tx

Responsible for the day to day operations of a Credit Underwriting and Funding Team with HSBC Auto Finance. We Supported over 200 auto dealerships in the notheast reagon of the United States, underwriting credit applications to approve or reject applications for auto financing and funding those loans to the HSBC Auto Finance Portfolio.