Mark Schmith Email & Phone Number

Sioux City, Ia, Us

Sioux City, Iowa, United States

Supervisor of all IT operations for MercyOne hospital and clinics in northwest Iowa

Manage day to day plate and press production and mailroom operations. Build, configure, setup hardware and install PC's and Mac's at locations around Sioux City, as well as supporting customer's software and hardware issues at these locations.Administrate a Windows 2008 server platform. Administrate remote pagination of the Sioux City Journal Communication Publications in Munster Indiana.Support all network and telephony equipment for these sites.Supporting these facilities 24 hours a day, 7 days a week through an on call cell phone.Document and track user issues to minimize repeated issues.Working with staff and customer's on knowledge transfer to help improve their computing skills

Build, configure, setup hardware and install PC's at locations in Iowa and Nebraska, as well as supporting customer's software and hardware issues at all locations.Administrate a Windows 2000 server platform running Oracle and ExchangeSupport all network and telephony equipment for these sites.Supporting these facilities 24 hours a day, 7 days a week through an on call pager.Document and track user issues to minimize repeated issues.Implementing a customer satisfaction survey to track customers perception of the MIS Department.Working with coworker's and customer's on knowledge transfer to help improve their skills.

Managed IT departments in Colorado Springs CO., Denver CO., Rio Rancho NM., Salt Lake City UT.,Poway CA., and Lake Forest CA.

Managed and supported all I.T. functions in Colorado Springs Co. a 600-seat call center; a manufacturing and 1100 seat call center, Lake Forrest CA. a 700 seat call center with manufacturing and computer engineering, Denver Data center, and Gateway's Corporate Headquarters; Worked issues related to the networks TCP/IP configuration and communications with a wide range of applications from MS Office Suite, Internet/Intranet, IBM AS/400 Client Access, and in-house created databases. Was a member of the numerous upgrade teams on the conversion to 2 IBM 9406.840 As/400's and from JBA 6.2 to JD Edwards 7.3.Created a portable acquisition and checkout process for end users at all Gateway's facilities.Located high security issues on the network, reported these to the I.T. Security Group and worked the issue to resolution.Worked on the team that created a software reclamation process and reported a software licensing issue saving the company large amounts of revenue.My department has maintained 98% customer satisfaction for 12 months, with the number of staff decreasing by 40% and a 40% increase in customers.Received two "Shining Star Awards" an "All Star" team member award for services to the customer.

Managed and supported the desktop support of 5000 systems and 7800 customers.Managed the maintenance of company desktops, Telecom system, servers, routers, software, and network administrator duties.Maintained inventory for break fix support of all computers at the site and upgrades.Traveled to other sites to help support in support of clients and received numerous letters of appreciation from those clients.

Created and presented orientation training to all new hires.Created documented and presented departmental training classes for both Technical Support and Sales.Sales Account Manager Add-ons; Aggressively sold all equipment and software available to Gateway's customer base.

Built and configured all products sold by Gateway 2000.

Created and Managed all entertainment and advertising. Managed daily operations and security related to this $200,000 per year nightclub.

Created and managed all entertainment and advertising.Managed daily operations related to this nightclub business.