(A continuation of my responsibilities over the Brainshark product after Brainshark was acquired by Bigtincan)Responsibilities: * Direct all operations efforts to support Brainshark, an industry leading Sales Enablement platform that is now part of a wider suite of tools at Bigtincan - all aimed at transforming the buying and selling experience* Drive continuous improvement of software delivery and team process and flow* Help establish team and company vision and direction and oversee operational progress toward those visions* Train new managers and ensure a consistent, rational culture across the organization that builds on sound and proven orginizational principles* Faciliate cross team collaboration efforts with Engineering as well as Governance, Risk, Compliance and Security teams * Manage, negotiate and process third party vendor contracts and purchase orders * Track and manage spending and increase financial efficiency * Lead team hiring experience and process * Participate in on call rotations, incident investigations, and other needed operational tasksProduct Focus: Brainshark is a leading SaaS sales enablement platform. Brainshark provides a fully featured sales enablement solution that empowers users to create rich curriculum for sales teams and offers tools and features for tracking and evaluating individual and team progress on the course material. Technical Stack: Azure, AWS, Windows, Linux, Nutanix, Isilon, A10, Jenkins, Octopus, Terraform, Packer

See Bigtincan details above as that was just a continuation and expansion of the same responsibilities inherent in these roles with Brainshark (Bigtincan acquired Brainshark)

Accomplishments: * Managed and grew engineering team from one team to two through careful hiring and team development* Consistently delivered a high quality CB Defense endpoint solution for the PSC through multiple releases, while also shepherding the design, building and refinement of our automation infrastructure* Successfully reduced friction both within the team and across other dependent teams to ensure a smooth delivery of product value to customers* Mentored and coached engineers at all levels of their career to greater growth, efficacy and unityProduct Focus: CB Defense/Predictive Security Cloud - Cloud based, next generation antivirus (NGAV) software for macOS enterprise network endpointsTechnical Stack: Python, PyTest, RPyC, Jenkins, Vagrant, Git, SVN, macOS, Linux, Bash, Confluence, Jira, Slack (including APIs), Test Report Generation, VMWare (Vsphere, Fusion), AWS

Accomplishments: * Established the automation infrastructure needed to move the organization forward with our automation and CI/CD goals* Led the vision, direction, and execution of automated and manual testing on these products* Established a committee consisting of members from customer facing as well as engineering departments and led frequent discussions to ensure that our quality practices were truly having the desired impact and serving customer needs.Product Focus: CB Response - Cloud based and on prem EDR (Enterprise Detection and Response) for breach investigation and resolutionCB Defense/Predictive Security Cloud - Cloud based, next generation antivirus (NGAV) software for macOS enterprise network endpointsTechnical Stack: Python, PyTest, RPyC, Jenkins, Vagrant, Git, SVN, Windows, macOS, Linux, Bash, Confluence, Jira, Slack (including APIs), Test Report Generation, VMWare (Vsphere, Fusion), AWS

Accomplishments: * Ensured high quality deliverables by leading team efforts in testing, bug reporting and triaging * Hired and cultivated new local as well as outsourced third party talent, driving a push to improve the quality culture overall * Facilitated collaboration with developers and customer facing engineers * Led the building of test infrastructure to support both manual and automated test efforts and expedite the testing process * Established new testing practices to increase the impact of testing efforts and widen the testing footprintProduct Focus: AIE - Hadoop, Solr, and Java based enterprise search platform Technical Stack: Java, Hudson, C#, NetBeans, jUnit, nUnit, Windows, macOS, Linux, VMWare, Solr, Hadoop

Accomplishments: * Designed and implemented JUnit and C# based automation of AIE APIs. * Wrote and executed manual and semi-automated test scripts, logging issues found and verifying fixes. * Installed, configured and populated third party data repositories (SharePoint, SQL Server, Documentum, etc.) for ingestion by AIE as part of the testing process. * Worked closely with developers and customer facing engineers to validate new features and help reproduce and resolve customer issues. Product Focus: AIE - Hadoop, Solr, and Java based enterprise search platform Technical Stack: Java, Hudson, C#, NetBeans, JUnit, nUnit, Windows, macOS, Linux, VMWare, Solr, Hadoop, various data repositories

Accomplishments: * Led automated and manual testing of Matlab’s data visualization engine and tools using a JUnit and Matlab based testing infrastructure, ensuring high quality releases * Designed and developed in house infrastructure to increase process stability and efficiency and improve testability, including tools to support automation of previously impossible to automate test scenarios* Mentored and supported fellow engineersProduct Focus: Matlab - Multi-paradigm numerical computing environment and programming languageTechnical Stack: Matlab, HG, hgtools (co-creator), JUnit, Perl, Bullseye (code coverage), Windows, macOS, Linux

Accomplishments: * Designed, implemented and executed manual and automated tests * Developed tools to support greater efficiency and expedite testing efforts * Certified upgrades and enhancements (including validation of ISO and HIPAA requirements) * Investigated and reported test failures, ensuring timely resolution of reported issues* Trained team members in testing tools and procedures Product Focus: Radiology and Pathology patient data systemsTechnical Stack: Java, Perl, PowerBuilder, Windows

(Note: Short tenure due to layoffs after 9/11 caused a pullback on venture capital) Accomplishments: * Designed, implemented and executed JUnit based automated tests as well as manual tests.* Configured supporting test systems* Discovered, triaged, and reported defects, ensuring efficacy of fixes Product Focus: Linking disparate CAD systems together so that multiple engineers can collaborate over large distances on the same project Technical Stack: Java, JUnit, Windows, macOS, Linux, AutoCAD and other third party CAD applications

Accomplishments: * Provided resource management, training, and project control for a team of software testers primarily focused on client-server based applications and many web based projects from multiple clients* Managed and executed technical aspects of environment set up and other areas of project testing* Ensured quality and timely delivery of solutions to clients. * Developed and maintained solid relationships and trust with clients by keeping them well informed of project status. Product Focus: Localization and Internationalization services for various third party software companies Technical Stack: Web based as well as desktop based products, written in multiple programming languages; Proprietary tools used in the translation process; Windows, *nix

Accomplishments: * Set up and tested localized software on various software platforms, ensuring that the translation process did not impact product quality or usability * Wrote and executed test plans based on client specifications * Provided test prep support and mentoring for team members * Managed progress of software localization projects within teamProduct Focus: Localization and Internationalization services for various third party software companies Technical Stack: Web based as well as desktop based products, written in multiple programming languages; Proprietary tools used in the translation process; Windows, *nix