Mark Schrooten Email & Phone Number

Responsible for executing the company’s global records management program per policy and ensuring official records are managed in accordance with legal and regulatory requirements.

Monitored, analyzed, and reported daily financial capture, balancing, and control activity for multiple global card financial capture systems/applications as a member of the Technologies team. Responsible for providing 24x7 service support to ensure data integrity of thousands of Merchant payments, and millions of Cardmember billings.

Phoenix, Arizona Area

Phoenix, Arizona Area

Compliance Consultant – Banking (Regulatory and Operational Compliance) (August 2017 – January 2018)Responsible for conducting compliance and control testing programs, call monitoring, reviews, and activity reports for multiple global banking products, services, and processes.

Phoenix, Arizona Area

Compliance Manager – Global Financial Control & Integrity (February 2013 – March 2017)Responsible for compliance and control management for financial system integrity and U.S. abandoned property processing for the company, including operational process risk self assessment (PRSA) control testing. Single point of contact and event owner for all operational risk events impacting the department. Other responsibilities include internal audit support, Sarbanes-Oxley testing, business continuity planning, and project management.Analytics Manager – Card Financial Capture & Settlement – Compliance, Support, and Control (March 2012 – February 2013)Produced and delivered monthly performance scorecard reports for Global Financial Operations resulting in accurate and timely information, analytical tools, and decision support for senior managers. Created and managed Efficiency Index functional area reporting, established a bi-weekly financial capture issue log in SharePoint to identify and track potential operational risk events, conducted a Parser Volume Analysis for the department, and developed and/or reported key metrics in support of recurring and ad hoc business unit requests.Manager – Card Financial Capture & Settlement (June 2008 – February 2012)Led the Weekday Night Processing team of six financial analysts to ensure daily financial data integrity for: 50+ global card financial capture systems/applications, thousands of Merchant payments, and millions of Cardmember billings.

Tempe, Arizona

Team Leader - Estates Service and Security Processing Service: Led a team of 10-12 Branch Services associates through significant organizational change while maintaining a strong commitment to service delivery excellence. Became limited partner in the firm. Service Specialist - Branch Services and Branch Helpdesk: Delivered operational service and technical support to 10,000 broker offices. Instructional Designer: Developed comprehensive branch staff training for Branch Office Administrators throughout the firm.

Greater St. Louis Area

Led a team of 6 training professionals located in Maryland, Missouri, and North Carolina in the design and delivery of training to more than 500 technical customer service support employees.

Greater St. Louis Area

Established the Central Region Training Department to provide performance consulting, telephone service center training, and follow-up support to 1,200 employees in five states.

Greater St. Louis Area

Established Residential Lending Training Department in St. Louis. Led team of 10 training professionals located in Florida, Illinois, Missouri, New York, and Texas to deliver technical operations, sales, and team development training and support to 350 mortgage loan consultants and sales support team members. Resulted in nearly $6 billion worth of mortgage loan origination for the company during a three-year period.

Phoenix, Arizona Area

Responsible for the development and delivery of Quality University's core curriculum series of training programs for more than 3,000 leaders and employees nationwide.

Phoenix, Arizona Area

Designed and delivered technical operations training, customer service training, retail banking sales training, and leadership development programs to more than 2,500 employees in Arizona and Texas.

Associate Of Arts (A.A.), Theatre/Theater

Education record