- Enhance product pages with A+ content on Amazon and Home Depot.- Maintain and manage content tracker used for all e-commerce partners. - Manage existing product content, and improve copy and images across e-commerce partner websites. - Provide keyword optimization and SEO best practices.- Actively maintain and improve Amazon storefronts for JET Tools, Wilton Tools, Powermatic Woodworking, and Baileigh Industrial.- Assist in content production for new product launches and promotions on e-commerce partner websites.- Utilize and manage marketing mechanisms/technology across e-commerce platforms (i.e., Amazon store fronts, variations, etc.)

- Enhanced product pages with A+ content on Amazon. Maintained and managed content tracker used for all e-commerce partners. - Managed existing product content, and improved copy and images across e-commerce partner websites. - Provided keyword optimization and SEO best practices. - Actively maintained and improved Amazon storefronts for JET Tools, Wilton Tools, and Powermatic Woodworking.- Assisted in content production for new product launches on major online retailer websites.- Utilized and managed marketing mechanisms/technology across e-commerce platforms (i.e., Amazon store fronts, variations, etc.)

- Copyedited technical blog posts, whitepapers, and reference architecture diagrams for style, template adherence, mechanics, and clarity.- Provided developmental editing for a subset of technical blog posts, to assist authors whose writing needed extra polishing.- Collaborated with fellow writers, editors, and cross-functional teams (program managers, technical field community members, marketing) in Kanban and Slack to receive assignments, resolve open queries, and hand off finished work for publishing.- Supported technical writing and content strategy team with additional editing projects, ranging from proofreading and copyediting, to processing typos and other errata submitted by customers.

- Wrote and edited Amazon A+ content for Baileigh Industrial, Jet Tools, Wilton Tools, and Powermatic Tools products in Vendor Central.- Enhanced hundreds of Amazon products, which contributed to an 80% YOY average increase in sales, top rankings for industrial and woodworking categories, and several Amazon's Choice badges.- Optimized listings for Baileigh Industrial products, resulting in a 30% increase in sales.- Retouched and created countless product feature images in Adobe Photoshop.

- Proofread packaging and documentation in more than 40 languages for Bayer, Ascensia, Eddie Bauer, Herbalife, and Crain's.- Ensured that content complied with corporate brand standards and style guides.- Communicated with various cross-functional teams and customers, regarding quality and production issues.- Wrote and updated client-specific standard operating procedures (SOPs).- Performed internal audits as part of the on-site ISO 9001:2015 audit team and internal continuous improvement team, to ensure compliance with ISO standards.- Trained new proofreaders on processes, guidelines, and institutional knowledge.- Supported print technicians by converting digital files to Epson hard copies, dialing in spot colors, and reading color bars.

- Created and updated hundreds of data reports, Excel spreadsheets, calendars, organizational charts, and tutorials.- Sourced qualified candidates for posted job requisitions.- Researched and edited job requisitions for consistency and clarity (created global template for use by international recruiting group).- Oversaw creation of digital archive for employment-related legal documents.- Submitted and updated all benefits documents with insurance providers.- Performed a complete HR audit, verifying and creating both digital and physical copies of all essential employee records (1,100 active, 1,500 inactive) and benefits documents.- Analyzed, compiled, and presented results of biannual global HR survey to corporate stakeholders.

- Copyedited and performed business liability edits to technical and marketing content for Microsoft partners while adhering to Microsoft Manual of Style and Chicago Manual of Style.- Edited Microsoft PowerPoint, Word, and OneNote presentations.- Collaborated with world-class software product managers, marketers, designers, and consultants.

- Wrote and edited A+ product detail pages for Amazon Toys & Games category of business.- Created and categorized merchandise promotions, deals, and features in HTML editor.- Communicated with managers and vendors to resolve content issues.Skills: Web design via HTML and Notepad ++, graphic design via Adobe Photoshop, CMS and campaign creation via Content Symphony, dynamic data tracking and updating via Excel.

- Wrote and edited accurate and engaging merchandising copy for the Amazon Appstore while maintaining deadlines.- Set up and maintained digital records using internal Amazon systems.- Communicated with account management team to address app developer content issues.

- Researched and updated hotel content changes for Expedia.- Addressed change requests and made edits in appropriate sections of the descriptive text and bulleted attributes, while adhering to in-house and AP Style guidelines.- Reviewed and assigned hotel content change requests to pool of editors.

- Conducted thorough QA checks on assigned clients, leveraging proper QA checklist at each round of proofs and final mailing prior to sending to account teams.- Identified areas for quality improvement.

- Edited and formatted volume licensing templates in more than 40 languages in Microsoft Word to ensure accuracy and quality.- Coordinated with team members to manage daily team workload.- Resolved bugs in Microsoft Visual Studio.

- Proofread multi-language Sonicare power toothbrush packaging, labels, and user guides in more than 40 languages.- Verified language translations and corrections.

- Developed and updated content for Microsoft Encarta encyclopedia and reference, including articles, biographies, and captions.- Responsible for updating, modifying, and editing more than 2,000 tables within Encarta database, used for visual information content available to end users.- Researched, wrote, and developed MSN Answers content for SEO results.