Mark Sefer Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, United States

• Collaborated across functions to identify technology-driven innovation and operational efficiency opportunities, aligning IT with company strategy.• Implemented robust cybersecurity measures and data access controls for audit readiness, ensuring compliance with industry regulations.• Successfully navigated complex vendor relationships, negotiating contracts and ensuring SLA compliance for optimal value delivery.• Orchestrated full IT budget oversight, optimizing resource allocation for a 10% operational cost reduction while maintaining service quality.• Prepared executive-level P&L reports, highlighting IT expenses, cost savings, and the financial impact of technology initiatives.• Led cross-functional teams to enhance data synchronization, improving financial reporting accuracy and process efficiency.• Spearheaded comprehensive finance transformation, integrating FP&A, Procure-to-Pay, and ERP systems for improved efficiency.• Directed CRM system implementation, enhancing customer relations, targeted marketing, and financial forecasting.• Managed establishment of host-to-host payment gateways across regions, optimizing international transactions.• Provided strategic IT leadership for high-profile product launches, coordinating technology requirements for success.• Led migration of legacy systems to Azure cloud, enhancing scalability and reliability.

Houston, Texas, United States

• Directed IT operations across the Americas, EMEA, and APAC in 40 countries, leading a team of 30+ professionals through comprehensive initiatives.• Navigated transition from public to private amidst bankruptcy, retaining employees and contributing to company resurgence post-Chapter 11.• Orchestrated consolidation of 8 legacy billing systems into a unified platform, optimizing billing precision and recovering $1.6M+ revenue.• Managed ERP team supporting finance with expertise in MS Dynamics CRM migration and end-to-end implementation.• Spearheaded Modern Data Platform using Azure Data Lake and Snowflake, fueling digital transformation and advanced analytics.• Led Power BI adoption, enabling data-driven decisions and reducing reporting time by 50%.• Oversaw migration of legacy apps to modern .NET platform, enhancing performance and scalability.• Successfully integrated IT systems post-Globecomm acquisition, minimizing disruption and enhancing processes.• Engineered IT infrastructure rebuild, boosting reliability and security through server and network upgrades.• Optimized IT infrastructure, reducing operational costs by 30% and enhancing disaster recovery capabilities.• Pioneered data center consolidation across 25+ countries, streamlining operations through Azure Site-to-Site VPN connections.

Houston, Texas Area

• Promoted to lead a team of global offshore IT technical field services team and improved service levels and overall reputation of IT.• Reengineered Global Field Services offshore support processes, and improved efficiency and service delivery times. • Managed IT teams and infrastructure projects for offshore operations, in planning, implementing, and maintaining the company's IT infrastructure, including networks, servers, and software systems.• Implemented an offshore applications and systems disaster recovery plan that reduced downtime by 50% during critical system failures.• Oversaw the management of the CSC Global Helpdesk, ensuring timely and effective resolution of technical issues for 10K+ employees.• Developed and managed the IT budget, optimizing resource allocation and ensuring cost-effective technology investments.• Implemented ServiceNow for the enterprise with ITIL best practices, resulting in improved service and process delivery and higher user satisfaction with IT services.• Spearheaded the adoption of new project management software, increasing team efficiency by 25%.• Managed vendor relationships, negotiating contracts, and ensuring service level agreements were met.

Houston, Texas Area

• Consolidated four enterprise-level legacy systems into a single Global Management System and successfully deployed across the fleet.• Led cross-functional teams in executing post-merger fleet-wide offshore IT projects delivering on time and within budget.

• Participated in IT-related merger activities when Transocean acquired Global Santa Fe. • Performed applications rationalization and systems integrations across 120+ rigs globally.• Led a technical team to maintain offshore/onshore Operations Management System replicating across 65 offshore rigs at Global Santa Fe.

Houston, Texas, United States

• Formed a development team of 5 to deliver a brand new, highly government-regulated compliance system for Enrollment, Billing, and Member Services operations in multi-state Medicare markets.• Conducted analysis, design, and coding for software applications, contributing to process automation and efficiency improvements using Microsoft .NET and SQL technologies (IVR system for inbound/outbound calls, integration of external partners, and network of healthcare providers).

Houston, Texas, United States

• Collaborated with clients to gather requirements, design solutions, and manage implementation projects involving various healthcare systems (E*Gate integrations, HL7-based systems, Data Modeling and Data Warehouse for Bio-Surveillance reporting systems, Cerner Lab systems, UNIX/Windows, Oracle/SQL databases).• Provided full technical consultancy services for hospitals across the US, delivering custom software solutions tailored to their business needs (Pocket PC, Logician EMR to track patient demographics and clinical information, web-based for handheld devices to allow nurses to schedule, complete patient documentation).• Trained all hospital users on the Medibuy ERM application across multiple HCA hospitals.• Led and performed volunteer web development work for Houston Healthcare for the Homeless.

Houston, Texas, United States

• Developed the company’s search engine, reports, and tools. • Provided technical support to Sr. Developers in the development of template-based web-based applications and web hosting products.