Mark Sefer Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Collaborated across functions to identify technology-driven innovation and operational efficiency opportunities, aligning IT with company strategy.
• Implemented robust cybersecurity measures and data access controls for audit readiness, ensuring compliance with industry regulations.
• Successfully navigated complex vendor relationships, negotiating contracts and ensuring SLA compliance for optimal value delivery.
• Orchestrated full IT budget oversight, optimizing resource allocation for a 10% operational cost reduction while maintaining service quality.
• Prepared executive-level P&L reports, highlighting IT expenses, cost savings, and the financial impact of technology initiatives.
• Led cross-functional teams to enhance data synchronization, improving financial reporting accuracy and process efficiency.

Houston, Texas, United States

• Directed IT operations across the Americas, EMEA, and APAC in 40 countries, leading a team of 30+ professionals through comprehensive initiatives.
• Navigated transition from public to private amidst bankruptcy, retaining employees and contributing to company resurgence post-Chapter 11.
• Orchestrated consolidation of 8 legacy billing systems into a unified platform, optimizing billing precision and recovering $1.6M+ revenue.
• Managed ERP team supporting finance with expertise in MS Dynamics CRM migration and end-to-end implementation.
• Spearheaded Modern Data Platform using Azure Data Lake and Snowflake, fueling digital transformation and advanced analytics.
• Led Power BI adoption, enabling data-driven decisions and reducing reporting time by 50%.

Houston, Texas Area

• Promoted to lead a team of global offshore IT technical field services team and improved service levels and overall reputation of IT.
• Reengineered Global Field Services offshore support processes, and improved efficiency and service delivery times.
• Managed IT teams and infrastructure projects for offshore operations, in planning, implementing, and maintaining the company's IT infrastructure, including networks, servers, and software systems.
• Implemented an offshore applications and systems disaster recovery plan that reduced downtime by 50% during critical system failures.
• Oversaw the management of the CSC Global Helpdesk, ensuring timely and effective resolution of technical issues for 10K+ employees.
• Developed and managed the IT budget, optimizing resource allocation and ensuring cost-effective technology investments.

Houston, Texas Area

• Consolidated four enterprise-level legacy systems into a single Global Management System and successfully deployed across the fleet.
• Led cross-functional teams in executing post-merger fleet-wide offshore IT projects delivering on time and within budget.

• Participated in IT-related merger activities when Transocean acquired Global Santa Fe.
• Performed applications rationalization and systems integrations across 120+ rigs globally.
• Led a technical team to maintain offshore/onshore Operations Management System replicating across 65 offshore rigs at Global Santa Fe.

Houston, Texas, United States

• Formed a development team of 5 to deliver a brand new, highly government-regulated compliance system for Enrollment, Billing, and Member Services operations in multi-state Medicare markets.
• Conducted analysis, design, and coding for software applications, contributing to process automation and efficiency improvements using Microsoft.NET and SQL technologies (IVR system for inbound/outbound calls.

Houston, Texas, United States

• Collaborated with clients to gather requirements, design solutions, and manage implementation projects involving various healthcare systems (E*Gate integrations, HL7-based systems, Data Modeling and Data Warehouse for.
• Provided full technical consultancy services for hospitals across the US, delivering custom software solutions tailored to their business needs (Pocket PC, Logician EMR to track patient demographics and clinical.
• Trained all hospital users on the Medibuy ERM application across multiple HCA hospitals.
• Led and performed volunteer web development work for Houston Healthcare for the Homeless.

Houston, Texas, United States

• Developed the company’s search engine, reports, and tools.
• Provided technical support to Sr. Developers in the development of template-based web-based applications and web hosting products.