Mark Separovic Email & Phone Number

Laverton North, Victoria, Australia

Sunshine West, Victoria, Australia

Clayton

Multiple Utility Contracts- Managing internal field resources (150 employees and 58 vehicles) to deliver meter reading programs across 10 utility networks across Victoria (Electricity, Gas Water) with full P&L responsibility of $11M p/a, on time, while managing risks to ensure total quality performance and safety objectives are met.- Providing staff with the tools, processes and effective systems for delivering over 700,00 meter reads each month- Dealing with escalated customer complaints to achieve positive outcomes- Lead role in the planning, delivery and evaluation of services.- Ongoing leadership and support of team members, by providing direction, setting clear expectations and motivating the team for the attainment of high quality delivery.- Full responsibility for human resource outcomes including recruitment and performance management- Providing effective stakeholder management to ensure ongoing relationships with client and contractual requirements are met.

Truganina

Multiple Utility Contracts-Managed internal and field resources (136 employees and 51 vehicle), to deliver meter reading programs across 8 utility networks across Victoria (Electricity, Gas and Water)-Provided support to ensure employees were able to deliver over 600,000 meter reads each month-Prepared monthly invoicing and mid month forecasts for P&L of $9M p/a-Reported and Investigated OHS Incidents.-Organised and presented monthly OH&S toolbox meetings with field staff-Recruitment and on boarding of new staff to ensure staff levels were maintained to meet KPIs-Presented monthly performance reports to clients and senior management-Developed and maintained a good working relationship with clients through clear communication of performance measures and outcomes

Ardeer

Cititpower/Powercor Contract- Managed 78 electricians and 78 vehicles across the CPPC network to install Smart Meters- Provided support required for employees to deliver over 100,000 Smart Meters replacements in remote areas, with difficult customers and a P&L of $15M p/a- Managed AMI Call Centre activities with 8 employees for handling customer complaints and making appointments- Prepared and approved field staff pays on a fortnightly basis.- Assisted with reporting of incidents and return to work options- Provided planning blueprints to the client for future work forecasts.-Monitored and managed schedulers activity

Bachelor Of Business Management, Business, Degree

Year 12