• Assisted in the operation of client/server and desktop computer systems in office and medical clinic environments• Initialized, operated, controlled, performed troubleshooting, and completed minor maintenance on systems and equipment• Assisted clients in-person in resolving problems with computer hardware and software• Maintained a complete and accurate hardware and software inventory• Configured and installed an OSCAR McMaster Electronic Medical Record (EMR) system for Hamilton YMCA, in order to provide free rehabilitation services

• Graded over 100 individual and group reports for the first year Professional Engineering course, focused on the design of an assistive technology for a client in need• Assessed creativity, project management, feasibility, professionalism, report formatting, and practicality of a realistic engineering project• Communicated through email with students regarding their projects and assignments, and assisted in issues relating to online assignment submissions and formatting• Practiced strong time management skills, marking assignments and attending weekly meetings while also attending school full-time

• Provided in-person computer and technology support in a fast paced corporate office environment, requiring strong problem solving and time management skills• Responded to hardware, software, printer, and network incidents quickly and efficiently, to avoid downtime of critical services• Communicated through email, telephone, and face-to-face with coworkers and other departments to quickly resolve incidents and coordinate projects• Provided brief training to new employees on the usage of their computer equipment