As a national insurance broker for Family First Life I specialize in protecting families with, FEX, Life, and mortgage protection insurance, as well as preparing them for the future with annuities and tax free retirement accounts. I work with 30+ national carriers including;- Mutual of Omaha - John Hancock- AmericO - AIG- Gerber- Transamerica - Foresters And many more.

Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to the company and review service agreement, answer questions regarding service. Sustain monthly call goals as expectations dictate.Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Supervise and resolve customer issues. Track individual account activity and results.Extensive data entry, system navigation, and utilization, including independent analysis and sophisticated decision making related to information. Accuracy and efficiency in data entry.Successfully complete continuous training to maintain knowledge of products, services, and sales approaches. Use automated knowledge system, as well as any training tools provided to deliver outstanding service to meet the company's efficiency and quality standards.Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.Demonstrate positive and coordinated behavior with customers and coworkers. Demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct.Disburses adjustments and credits as appropriate within established limits and criteria.Supports team initiatives and creates an inclusive environment.Also responsible for other Duties/Projects as assigned by business management as needed

I have consulted on operations and leadership for many companies in many different industries with great success. With an attitude of humility, curiosity, and a desire to do great things with great teams, we have seen incredible changes. A few examples are:7 Chain restaurant - we were able to flip 42% into their bottom line, promote 4 leaders, create a more streamlined menu, partner with great vendors for fresher ingredients, and create a lasting culture of customer service and choosing positive!Veterinary company - 22 locations, we were able to create structure and streamlined processes, identify talent and promote from within through structured bench creation, begin to create a culture of positive and happy, create a process by which we identify bottle necks and avoid them in the future. 7 hospital group - we were able to upgrade and entire hospital groups software, and many pieces of hardware, create a streamlined software training platform, and seamless technical support stations. 2 bakeries - Able to create menu from scratch, hire diverse talent that are passionate about food, create a P&L training course for the leaders to understand their business, design a new menu, rebrand the facility, market to drive sales and business to the tune of a 400% increase in sales. Logistics installation company with 7 sites - We were able to create a training program which saw not only a 31% swing in customer satisfaction, but also a second stream of revenue for the company. We created a more streamlined communication system as well as a customer satisfaction automated response program. These are just a few of the various companies that have worked with Mark Sharp at Squelch and seen great results!

Oversight of 22 clinics, their practice managers, and operations team. Development of operations team and department Development of practice managers Financial education for practice managers Created bench system for reporting staffing needs, development, and current staffing.Created site picture that allows for a centralized communication board for each sites needs, projects, and statuses.

I covered all aspects of operations including; site acquisition, building relationships with clients throughout North America, logistics, scheduling, contracts, and more. I personally oversaw the acquisition of more than 150clients through North America, I built the relationship with the client from the ground up, from cold calls to contract building, and payment follow through.

Complete oversight of all operations across all restaurants. Rebranding and menu design and innovation.P&L execution and revitalization. Food and inventory costing and reconstruction. Uniform rebranding and design.Training and development plan for all staff. Menu and food creation.

I was hired into Yum as a Restaurant General Manager and was promoted within the first year of my employment. I ran 3 consecutive years of record bottom line profits on my EBIT. I ran an excelling service and company standards of excellence for the entirety of my employ. I also successfully ran a class once a week for the areas General Managers on there P&L management and how to maximize the EBIT and bottom line profits.

As the executive chef at Hot Breads I not only created and developed the entire menu from scratch, I also was instrumental in all aspects of opening the restaurants and creating their concepts. I oversaw everything from choosing vendors to creating atmosphere and vibe that is Hot Breads.