• Troubleshoot end-user issues with MAC, Windows, Citrix, and VMWare hardware and software.• Resolve up to 25 tickets daily using Service Now ticketing system, average 93% resolve rate.

• Troubleshoot end-user issues with MAC, Windows, Citrix, and VMWare hardware and software.• Resolve up to 25 tickets daily using Service Now ticketing system, average 88% resolve rate. • Customer feedback results of 100% satisfaction with technical knowledge and user satisfaction.

• Team Lead managed $1M in revenue goods sales within the hardlines department. • Accountable for analysis, trends and journal entries related to the department through company software and Microsoft Excel. • Worked with outside vendors in scheduling product orders and delivery. • Lead department training for new employees including safety procedures, job expectations, ordering and best practices. • Directed various teams to execute endcaps changes, coordinate store closing… Show more • Team Lead managed $1M in revenue goods sales within the hardlines department. • Accountable for analysis, trends and journal entries related to the department through company software and Microsoft Excel. • Worked with outside vendors in scheduling product orders and delivery. • Lead department training for new employees including safety procedures, job expectations, ordering and best practices. • Directed various teams to execute endcaps changes, coordinate store closing procedures, and department scheduling.• Received fast-track promotions from overnight stocking to Customer Service Supervisor to Department Manager. • Created closing procedures guidelines for all departments to expedite closing procedures. • Drove sales within the store’s hardlines department which saw an increase of 5% sales growth over last year’s sales numbers. Show less

• Assistant Store Manager, managed 1.5M in revenue from filled prescriptions and goods sales.• Accountable for analysis of prescription fill rates and store sales through the company’s AS400 system. • Created schedules for staff members to cover store operational hours weekly.• Interviewed potential new hires and collaborated with the store manager to make hiring decisions. • Analyzed profit and loss reports to meet monthly and yearly goals. • Support over 30 employees… Show more • Assistant Store Manager, managed 1.5M in revenue from filled prescriptions and goods sales.• Accountable for analysis of prescription fill rates and store sales through the company’s AS400 system. • Created schedules for staff members to cover store operational hours weekly.• Interviewed potential new hires and collaborated with the store manager to make hiring decisions. • Analyzed profit and loss reports to meet monthly and yearly goals. • Support over 30 employees with training including on-board for new hires, HIPAA and safety. • Supervised outside vendors to ensure product ordering and placement in-store to maximize sales weekly. • Performed bookkeeping responsibilities, reconcile bank transactions, and deposited money in an offsite location daily.• Investigated customer complaints to resolve issues and provide workable solutions. Show less